Launch Your Online Shop in a Snap!

Quick Guide

• Step 1: Creating an Account in 3 Minutes
• Step 2: Setting Delivery Options
• Step 3: Setting Payment Options
• Step 4: Adding Your First Product
• Step 5: Domain Settings and Shop Design

Basic Settings

Account Settings

• Shop Email Management
• Changing Shop Name
• Setup Store Currency
• Opening More Online Shop
• Temporary Shop Closure

Payment Settings

• Payment options introduction
• Bank Transfer Settings
• PayPal Express Settings
• All currencies | Payment Options settings
• Delivery Options tied to Specific Payment Options

Shipping Methods

• Logistics introduction
• [Coming Soon] New Dynamic Shipping Rate
• Specified Delivery Time
• Delivery Fee Settings
• Delivery by Weight
• How to update an order's tracking details

Domain Settings

• [Coming Soon] New Upgraded Domain Setting
• Custom Domain Setting - Set Up Own Domain
• [.my/.com.my] Subscription Cancellation & Retrieving Custom Domain
• 301 URL Redirection - Permanently moved a URL to another URL
• Online Store Domain or Address
• Custom Domain Application

See all 11 articles

Admin Members Settings

• SHOPLINE Admin Data Security Features
• Two-Factor Authentication Settings of Admin Panel or Account Owners
• Admin Whitelist IP
• Multiple Administrator

Pictures management

• Image Gallery

Store Management

Products Management

• Cost of Sales｜Product
• Buy Button APP
• [Coming Soon] Product Set
• Product Promotion Labels | Products
• [Coming Soon] Manually-created and Import product reviews
• [Coming Soon] Accept Orders When Out of Stock

See all 37 articles

Product Categories Management

• Shop Category Advance Filter
• Product Category setup
• Setup Sub-Categories
• Categories and Products Ordering

Inventory Management

• Select All Items Across Different Pages
• Multiple Channel Inventory - Shopee store inventory Integration
• Inventory Management

Order Management

• [Coming Soon] Order Tag
• Notice of Return Order by Customer
• Return Order by Customer
• Cancel Order By Customer
• Checkout without email
• The Rule of Amortization

See all 19 articles

Customer Management

• [Coming Soon] Facebook Login Messenger Integration | Channel Integration
• Edit customer information in admin
• Birthday Settings & Notice
• Select all customers across pages
• Customer tag & note
• Advanced customer report export

See all 18 articles

Message Management

• Instant Message Management and Manual Order
• [Coming Soon] Message Center (NEW)
• Custom Notification
• LINE@ / FB Messenger Broadcast Template
• How to use Broadcast Center
• How to Use Message Center

Shopping Cart and Checkout Settings Mangement

• [Coming Soon] Fast Checkout
• Share Cart Link｜Storefront
• Send "Abandoned Cart Email" to shop members

App Store

• Taxes setting
• Apps Store

Product Subscription

• Subscription Order Reminder
• Product Subscription
• Subscription Order Gifts settings

Shop Design and Content

Page and Menu Editor

• Menu Navigation
• Customized Shop Footer
• Text Page
• Advanced Page
• Hidden Product Show Page
• Insert Map on Pages

Shop Design

• [Coming soon] Variation Image Selector in Product Listing Page
• How to activate the Buy Now button
• Upload Mobile Logo
• Enable Instant Add to Cart to the shop
• Unify product images for product box
• Multiple Currency And Language Display Setting

See all 7 articles

Storefront Template

• User Guide of Theme UltraChic
• User Guide of Theme Kingsman
• User Guide of Theme Doris Bien
• User Guide of Theme Bianco
• User Guide of Them Sangria
• User Guide of Theme Skya

See all 9 articles

Express Checkout Pages

• Express Checkout Page

Form Design and Management

• How to create forms for your store

Blog

• Blog

Discount and Promotion Setting

Promotions

• [Coming Soon] Purchase Limit Campaign
• Create "Promotions & Campaigns"- Step 1- General Information
• Sales & Promotions: Free Gifts Promotion Settings
• Create [Free Shipping] promotion - Step 1. General Information
• Create [Bundle Pricing] promotion - Step 1. General Information
• "Bundle Group Pricing": Step 1- General Information

See all 17 articles

Store Credits and Member Points

• Sales & Promotions: Store Credits
• Welcome Credits
• Birthday Credits｜Store Credits
• Order Reward Credits｜Store Credits
• Credit setting Logs
• Store Credits : Apply Partial Store Credits Setting

See all 11 articles

Affiliate Campaign

• Affiliate Performance Center for KOL
• Create an Express Cart share link | Admin
• Affiliate Campaign
• Member Referral Campaign

Marketing Tools and Analytics

Facebook

• Facebook domain verification
• Facebook Shop｜Facebook Business Extension
• Connecting to Facebook Pages ｜Channel Integration
• Chatbot Store on Facebook Messenger - Welcome Template
• Chatbot Store on Facebook Messenger - Default Script
• Chatbot Store on Facebook Messenger

See all 14 articles

Google

• ZapChat third-party plug-in
• Google Merchant Center URL verification
• Google Ads Conversion Tracker Setup
• Google Remarketing Tag Setup
• Google Tag Manager Setup
• Third-party plugin: Zotabox

LINE

• Connect with LINE｜Channel Integration
• LINE Login & Sign-up
• [For shops selling in TWD] LINE Shopping Partner Store Integration

Search Engine Optimize ( SEO )

• On-page SEO
• Verify Google Search Console and Submit Sitemap
• H1 & H2 Tag
• Image Alt tag
• Structured Data for Products
• Breadcrumb

Data Analysis and Tracking

• Brand New Operation Dashboard
• Google Analytics Setup
• Google Analytics Ecommerce Setup
• Setup User-ID in Google Analytics
• Urchin Tracking Module (UTM) parameters
• Bing Ads Conversion Tracker Setup

See all 8 articles

Shoplytics Dashboard

• Shoplytics Introduction｜Shoplytics
• Home｜Shoplytics
• Omni-Channel Analysis Introduction｜Shoplytics
• Sales : Sales Detail｜Shoplytics
• Sales : Sales Overview｜Shoplytics
• Sales: Payments｜Shoplytics

See all 19 articles

Amazon

• Buy at Amazon Button
• Amazon Product Reviews Integration

Marketing Tools

• SHOPLINE Live | Bidding promotion
• Social Commerce｜How to create manual orders
• SHOPLINE Live | Hide Post Comments
• SHOPLINE Live | Leave keyword and get limited vouchers
• SHOPLINE Live | Broadcast
• SHOPLINE Live | Performance Dashboard & Comment Management

See all 13 articles

Hong Kong Shop Settings

SHOPLINE Payments

• Refunds | SHOPLINE Payments

Set Up Payment Gateways (HK)

• [HKD Shop] Stripe Payment Settings
• Apple Pay Setup & Customer Checkout flow
• PayMe from HSBC Setup & Customer Checkout Flow
• FPS Payment Method Setup & Customer Checkout Flow
• Google Pay Setup & Customer Checkout flow
• Alipay Settings & Customer Interface

Exclusive features for HKD shop

• [HKD Shop only] How to apply account and place shipping order(s) with KERRY EXPRESS
• [HKD Shop only] Alfred Smart Locker Delivery
• SF Express Auto Delivery Feature
• [HKD Shop] Exporting Orders to Easyship

Malaysia Shop Settings

Set Up Payment Gateways (MY)

• Malaysia Payment Options
• MYR Shop | SHOPLINE Payments Application - FPX
• MYR Store | SHOPLINE Payments (Credit Card) Application Process
• MYR Store | SHOPLINE Payments (Credit Card) Refund process
• [Coming Soon] MYR Shop| Stripe FPX Online Banking Payment Setting
• MYR Shop | Stripe Credit Card Payment Settings

See all 8 articles

Set Up Logistics Methods (MY)

• Executing shipments with PosLaju
• Malaysia Logistics options
• Ninja Van order management interface
• Executing shipments with Ninja Van

Singapore Shop Settings

Set Up Payment Gateways (SG)

• PayPal credit card payment settings
• Omise Paynow payment settings
• Stripe credit card payment settings

SHOPLINE Payments (Singapore)

• SHOPLINE Payments application - credit card
• Refunds | SHOPLINE Payments

Set Up Logistics Methods (SG)

• Ninja Van
• Janio Logistics

Vietnam shop settings

Set Up Logistics Methods (VN)

• Executing shipments with Giao Hang Tiet Kiem (GHTK)
• Executing shipments with Ninja Van
• Ninja Van Logistics

Kiosk

POS APP Check out Process

• POS: How to check out

POS Frequently Asked Questions

• [POS] Logo & Terms and Conditions｜Invoice and Receipt Settings
• POS Management : Basic Settings

POS Admin

• POS: How to edit an order
• POS custom discount
• [Coming Soon] Create and edit product stock availability by warehouse
• POS: How to manually adjust inventory
• POS: How to add a new payment option
• POS: Analysis report- Inventory Report

See all 10 articles

POS APP

• POS: How to process returns & exchanges
• POS: Daily sales revenue and transaction record status
• POS: Employee Duty Hours Record
• POS: How to print product labels
• POS: How to add a purchase order
• POS: How to create products

SHOPLINE Kiosk

• SHOPLINE Kiosk O2O Membership Tool

Plans and Modules in SHOPLINE

SHOPLINE Plans

• Transaction Service Fee (Monthly Maintenance Fee) overview
• SHOPLINE Free Trial User Manual

Introduction Features of Module

• Promotions｜Module Introduction
• Advance Shop Management ｜Module Introduction
• CRM - Credits｜Module Introduction
• CRM - Membership｜Module Introduction
• Re-engagement｜Module Introduction
• Shoplytics (Pro)｜Module Introduction

See all 8 articles

Dropshipping (SL Catcher)

SL Catcher Plugin Installation

• Install "SL Catcher" Plugin

Manage Products

• Catch Product From AliExpress
• Edit Product Information
• Import to Store / Delete Product
• View Imported Products & Re-import Products

Manage Purchasing

• Place AliExpress Orders through Catcher
• Search & Track / View your Oders

Pricing Rules

• Global Pricing Rules