mcPrint3 Receipt Printer

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SHOPLINE TW Copywriters

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SHOPLINE POS operates with mcPrint3 Receipt Printer for printing out receipts or invoices. Please refer to the following for installation.

mcPrint3 receipt printer can be connected to the POS app with two methods: 

  1. Use iPad charging cable to connect iPad to mcPrint3 printer
  2. Connect iPad to mcPrint3 via Wi-Fi to the router connected by network cable

In this article, you'll find:

 

1. Hardware requirement

A list of hardware required to set up a receipt printer at the store is as follows:

  1. Wi-Fi Router
  2. mcPrint3 e-invoice printer
  3. A tablet device with the SHOPLINE POS app installed
  4. iPad charging cable

 

2. Printer setup

Step 1

Go to the App Store and download the "Star Quick Setup Utility" application.

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Step 2

Use the iPad charging cable to connect the iPad to the mcPrint3 CI printer.

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Step 3

Open the mC-Print Utility app on the iPad, and confirm whether there is an mcPrint3 CI printer in the "Selected Printer" marked in the red frame below.

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Step 4

In the "Star Quick Setup Utility", tap Printer Settings.

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Step 5

Then, click Memory Switch Settings.

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Step 6

Under Printer Control, select "50.8mm (406 dots)" for Printable Area. Click Apply to save the setting.

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POS app supports setting up the receipt size

Go to the POS app > [Settings] > [Invoice and Receipt] and confirm that the following conditions are met:

  • Switched on the "Enable receipt" toggle.
  • Set the E-Invoice machine connection to "Connected".
  • Set the "Receipt after checkout" section to "Print receipt".

You can set the receipt size to 57mm or 80mm.

*Note: If the POS app is connected to mPOP or the invoice/ e-invoice feature is enabled, the "Receipt Size" section will be hidden and set to 57mm by default.

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Select the "Printable Area" value based on the receipt width set in the POS app, then click Apply in the bottom right corner.

  • If the receipt size is set to 57mm in the POS app, please select "50.8mm" for this field.

*Note: If the POS app is set to 57mm but the "Printable Area" is set to 72mm, the receipt will not print in full-width.

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  • If the receipt size is set to 80mm in the POS app, please select "72mm" for this field.

    *Note: If the POS app is set to 80mm but the "Printable Area" is set to 50.8mm, the print range will be cropped.

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Step 7

SHOPLINE POS connection settings

1. Connect mcPrint3 CI to iPad. (Choose one operation below)

  • Connect using the iPad charging cable: Plug the charging cable into the iPad charging port and the USB port of mcPrint3.
  • Connect iPad to mcPrint3 via Wi-Fi: Connect the Wi-Fi router to the mcPrint3 printer with a network cable, and open the [Settings] > [Wi-Fi] on the iPad to connect to the network shared by the same Wi-Fi router.

2. Open the SHOPLINE POS app and go to the [Settings] > [Invoice and Receipt] to enable related functions.

  • If you have integrated the e-invoice feature, switch on the "Enable invoice" toggle button.
  • To only print out receipts, switch on the "Enable receipt" toggle button.

3. Wait until the status of "E-Invoice machine connection" or "Receipt printer connection" changes to "Connected". 

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*Note: Please remember to install the black guide to fix the paper roll.

 

3. Printer reset

Before resetting the printer, please confirm the hardware problem with our.  Online Merchant Success Team to avoid unexpected situations.

*Note: While resetting the printer, please replug both ends of the network cable connecting the printer and modem. At the same time, please turn off the e-invoice feature of the POS app before reset.

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Steps to reset:  

Step 1

To switch off the printer, press and hold the Power button ① on the right of the operation panel for more than 1 second. 

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Step 2

  1. Use the tip of a pen to press and hold the red RESET button ①  on the back of the printer.
  2. Press the Power button ② to turn on the power (Please do not release the red RESET button).
  3. When the blue light remains on and the green light begins to flash ③, release the red RESET button ①.

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Step 3

Once the blue light remains on and the green light flashes, press and hold the FEED button until a hardware information list is printed out which indicates that the printer is reset.

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After resetting, go to the POS app [Settings] > [Invoice] and enable the e-invoice feature.

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4. Notes on paper roll

When the POS app is updated to version 1.20.0 or later, the system will automatically check the status of the "paper roll" during checkout.

When the receipt paper roll runs out, the POS app will display a "Receipt Printer Error" reminder and notify you that the "Printer is out of paper". You will be unable to complete the checkout process. Please replace the paper roll and try again.

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5. Printer cleaning and maintenance

Step 1. Turn off the power

Turn off the power, and then unplug the power plug from the power outlet.

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Step 2. Open the printer front cover

Pull open the front cover lever image3.png , then open the front cover image5.png.

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Step 3. Clean the print head

Use a dry cotton swab to wipe the heating area of ​​the print head. Remove the black paper dust accumulated on the surface of the thermal print head.

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