Welcome Credits

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Merchants can create different promotional campaigns with discount incentives to maximize their sales and profit. Store Credits can be given to members who first registered your shop and allow your members to use the credits when they are shopping in your store.


1. Set up Welcome Credits

Step 1

In the SHOPLINE Admin, go to [Customer Management] > [Store Credits]. Turn on the toggle button for welcome credits.



Step 2. Set Welcome Credits 

Set the credit amount and validity period for first-time registered members. If there is no validity period, tick the box "Never Expires".


Remember to click Update to complete the set up.


Welcome Credits Notification

Once a customer signs up as a member, they will receive a notification email for welcome credits. If the SMS feature is enabled, customers will also receive notifications via SMS.

*Note: Email notifications are only supported for members who "have provided an email address AND selected to subscribe to emails."

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*Note: If the SMS feature is enabled, SHOPLINE will charge you a monthly fee for sending SMS. Please go to the Admin > [Settings] > [Custom Notification] to enable/disable the SMS feature. For details of the feature please read Custom Notification.



2. Notes

  • Once the customer registers to become a member (Applies to basic members), the system will immediately send credits to this member.
  • Only customers who join the membership after the Welcome Credits feature is enabled will receive the credits. Customers who sign up before the feature enablement will not receive it.
  • If the system sends welcome credits to new members but the store is "Closed," the credits will not be automatically sent.




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