*This feature is supported in the yearly plan only
The HKMA has launched the Faster Payment System (FPS). It enables instant payments in Hong Kong, providing consumers and merchants with a safe, efficient, and widely accessible retail payment service on a 24/7 basis.
Remarks: This payment method is only available to shop owners who already have an HSBC business account in Hong Kong. For more details, please contact our Online Merchant Success Team.
1. Open an FPS Account With HSBC
A. Merchants who do not have an HSBC business account
SHOPLINE can forward your information (Name/Contact number/Company name/Store URL) to HSBC staff to process the application for an HSBC Business Account for you. Please contact the Online Merchant Success Team for the application.
B. Merchants who already have an HSBC business account
Step 1. Accept FPS payments
Please contact the HSBC relationship manager (RM) who assists you in opening an account to apply for Business Collect and FPS.
If you cannot get in touch with your HSBC RM, please contact the Online Merchant Success Team and inform us that you already have an HSBC business account and need to help forward the information to HSBC.
Step 2. Merchant ID
After activating the relevant accounts and functions, please ask for your Merchant ID, Client ID, and Client Secret from your HSBC Relationship Manager (RM).
Format reference:
Merchant ID: H01234H1234567
Client ID: PC123456789
Please be noted that merchant ID is not the same as FPS Identifiers.
Step 3. Set up FPS in your shop
You can then contact our Online Merchant Success Team and provide us with the Merchant ID to help you set up FPS in your shop!
2. Customer Checkout Flow
Step 1. Choose FPS for checkout
Customers choose "FPS" as payment method > Click Proceed to Checkout.
Step 2. Place an order
Customers fill in their information and delivery details > Click Place Order from your store.
Step 3. Payment page
Customers will be directed to a payment page with a QR Code.
- If the customer is using a PC for checkout, they can use any bank's payment app, which supports FPS, to complete the checkout process.
- If the customer is using a mobile phone for checkout, they need to first screen capture the QR code on the checkout page. Then use any bank's payment app, enter the page for scanning the QR Code, and tap the button on the top right to upload the QR Code to complete the payment process.
Step 4. Payment confirmation
Customers will then be directed to the Order confirmation page once the payment is confirmed.
3. Note
After a customer places an order with any bank's payment app, the transaction number for the payment is displayed, which is different from the payment transaction number in the backend order. If the customer would like to check the order, please use the order number to find it.
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