With SHOPLINE's "Enable LINE Login to obtain member's mobile number", when customers log in to the store with their LINE account, you can obtain their mobile number and email, which are bound to their LINE account. Moreover, you can merge the member information to consolidate the member database and avoid duplications.
In this article, you'll find:
⚠️ Before you start:
- This feature is exclusive to merchants using the Marketplace module.
- This feature is currently available for Taiwan merchants who are eligible to have a LINE official account.
- Please refer to this article to complete the LINE channel integration.
Remark: Account Types of LINE Official Account
1. Confirm the eligibility of your LINE official account
Before checking the integration of your LINE official account, please confirm whether your account meets the following conditions:
- Your LINE official account has the "Verified" (blue) or "Premium"(green) badge.
- Owning a certified provider badge (You can check whether there is a green tick next to the provider name in the LINE Developers Console)
- You have the permission to acquire mobile numbers (Please check whether your channel has "OC_PHONE_NUMBER" in [LINE Login Channel] > [Basic settings] > Permissions in the LINE Developers Consoles.
If your LINE official account is eligible to use this feature, and your LINE account has been connected in the Admin for login and sign up and message integration features, customers can register or login with their LINE account, and the store can obtain the mobile number bound to their LINE account for member profile consolidation.
2. Example of merging member accounts
Scenario 1. The customer has bound a LINE member account
When a customer logs in with a LINE account, the system will first determine whether the LINE account has been bound to an existing member account in the store.
The table below summarizes the results when the customer's LINE account has previously logged in to the store and has been bound to member account A.
|
|
Member C's email is the same as the one bound to the LINE account |
No store members using this |
|
Member B's mobile number is the same as |
Log in as Member A |
Log in as Member A; and Update email |
|
No store members using |
Log in as Member A; and |
Log in as Member A; and Update email and mobile number |
|
There is no mobile number bound to the LINE account |
Log in as Member A | Log in as Member A; and Update email and mobile number |
Scenario 2. The customer is not bound to a LINE member account
The table below summarizes the results when a customer logs in with a LINE account that is not bound to a store member.
|
|
Member C's email is the same as the one bound to the LINE account |
No store members using this |
|
Member B's mobile number is the same as the mobile number bound to the LINE account |
Log in as Member B; and |
Log in as Member B; and |
| No store members using the mobile number bound to this LINE account |
Log in as Member C; and |
Create a member account; and Update email and mobile number |
| There is no mobile number bound to the LINE account | Log in as Member C | Create a member account; and Update email |
3. Notes
-
It takes about 1-2 weeks to apply for LINE blue "Verified" badge, green "Premium" badge, certified provider, and permission to acquire for mobile number. You can apply to LINE by yourself. In case you need SHOPLINE to apply on your behalf, please reach the Online Merchant Success Team.
-
If the customer is on the blacklist, despite passing the LINE verification, the customer will be logged out directly. The system will not update the blacklisted customer's email, mobile number, or name but will still update their LINE ID.
Read more
Comments