This article will introduce the "SF International" logistics service, which includes:
1. Service features
SF International is a door-to-door international express delivery and logistics service designed for sending middle to high-value and time-sensitive items to cater to customers' requirements. The service coverage spans over 50 countries and regions, including South Korea, Singapore, Malaysia, Thailand, Vietnam, Japan, Cambodia, Indonesia, Myanmar, Mongolia, India, Australia, the United States, Canada, Mexico, Europe, the United Arab Emirates, South America, Africa, and more.
2. Application process
If you have not yet had a SHOPLINE LOGISTICS-OneShip monthly account, please first open one here.
If you already have a SHOPLINE LOGISTICS-OneShip monthly account, you can directly access this service through OneShip.
🔔 Currently, the logistics service providers supported by OneShip include:
1. SF Express (Hong Kong), SF Express Cold Chain Distribution
2. Kerry Express (local shipping)
3. Hongkong Post Speedpost, Hongkong Post e-Express
5. DHL International Delivery
SHOPLINE has integrated with the logistics management system OneShip. You can import orders from SHOPLINE stores into the OneShip system to process the shipment.
To learn more about Hong Kong logistics services, please refer to Exclusive features for HKD shop.
Application for OneShip postpaid account
- Proceed to https://marketing.oneship.io/hk/sign-up and submit your application.
- Merchants using a OneShip postpaid account will be charged by SHOPLINE for monthly shipping charges and monthly value-added service fees (if applicable). You can choose one of the following two payment methods:
A. Authorized bank account automatic transfer fee (Recommended).
B. Pay a deposit of $10,000, and, for monthly bills, you can choose to make payments via bank transfer or credit card (A 3% surcharge on credit card users).
A. For those selecting "Authorized bank account automatic transfer fee"
Please download and fill out the attached "Direct Debit Authorization Form" and send mail along with the following documents to the SHOPLINE office: 21/F., Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong (Attn.: MS Team).
Upon receiving your documents, SHOPLINE will promptly assist you in completing the subsequent application steps.
|For corporate applicants||
|For individual applicants||
*Note: The bank account details in the Direct Debit Authorization Form must match the company or individual merchant name selected in the application form.
If there are errors or incomplete information in the Direct Debit Authorization Form, or if there are other uncertainties, you can first send it to SHOPLINE for verification. If you have previously requested other logistics services and have already submitted relevant documents, please also inform SHOPLINE for confirmation.
B. For those selecting "Pay a deposit of $10,000"
By selecting to pay the $10,000 deposit and opting for monthly bill payments via bank transfer or credit card, please first obtain the company bank account information from SHOPLINE for deposit payment purposes. Upon receiving your documents, SHOPLINE will promptly assist you in completing the subsequent application steps.
3. Admin setup
To activate the SF International services, you have to add a new delivery option in Admin.
Proceed to SHOPLINE Admin > [Settings] > [Delivery Options] and click on ⊕ Add. Select Custom from the "Delivery Type" drop-down menu and enter the delivery method (Name) and a brief description.
Set up the "Shipping Zone and Delivery Fee" according to your preference.
As you click Add, the system will pop up a window (see below). Please select whether to apply this delivery option to all promotions. Once done, click OK.
Once the above setup is completed, customers can choose this logistics service provider as their "Delivery Method" during checkout.
4. Shipping process
Step 1. Execute shipment
Go to OneShip Admin > [Shipments] > [Orders] and click on Create Order or Bulk Create from the drop-down menu.
Customers' orders will be integrated into OneShip's "Orders" page, allowing you to directly select and ship orders without the need to create new ones again.
*Note: For international express delivery parcels, you are required to input the English SKU name, parcel weight, country of origin, and unit price. You can modify product names, weights, and more attributes in step ➋ "Product info & Parcel" as indicated below.
Next, select the logistics service provider and proceed with the shipment.
Step 2. Print shipping label
Navigate to [Shipments] > [Shipments], check the shipments you want to bulk print, and then click Bulk print shipping labels.
Please refer to How to print a single label? and How to create multiple labels at once / Bulk print labels? for further details.
The default sample of the shipping label is as follows:
*Note: Since international express shipments often require invoices for customs clearance in most countries, please ensure to print one shipping label and two copies of the invoice to avoid any issues with customs clearance for your goods.
Step 3. Arrange shipment
SF International provides both direct doorstep pickup and ship-from-store services. You can place an order and schedule a pickup through OneShip. Alternatively, you can also arrange your shipment directly by visiting an SF Express service point or station. For an itemized list of locations, please check SF Business Station Locations.
i. Price and delivery standards
SF International service charges: Please refer to the marketing email (EDM) sent out monthly.
- The overseas shipping fee for sending goods from Hong Kong does not include fuel surcharges. The monthly fuel surcharge will be based on SF's official website. For more details, please check Fuel Surcharge.
- Shipments are calculated based on a unit of 0.5 KG. If the weight is less than 0.5 KG, the decimal portion will be rounded up to "the next 0.5 KG" for calculation purposes.
- The shipment weight is calculated based on either the actual weight or the volumetric weight. Whichever is greater will serve as the calculation standard.
- Hong Kong to Overseas - International Standard Express: Length (CM) x Width (CM) x Height (CM) ÷ 5,000
- Hong Kong to Local, Mainland China, Macau, and Taiwan: Length (CM) x Width (CM) x Height (CM) ÷ 6,000
- The above charges are for reference only. The final charges will be based on the details provided in the invoice.
ii. Product content, weight, and size standards
|SF Express (from Hong Kong to China / Macau / Taiwan)|
|Product||EC Ship-Mainland China||SF Speedy Express- Mainland China||SF Speedy Express- Macau||SF Speedy Express- Taiwan|
|Content||Suitable for sending personal items||Suitable for business shipments & express delivery of documents and parcels||Express delivery of documents and parcels||Express delivery of documents and parcels|
|Weight limit||No limit||30 KG||No limit||Single items cannot exceed 70 KG|
|Size limit||200cm x 80cm x 70cm||No limit||No limit||200cm x 80cm x 70cm|
|Charging criteria||Compare the actual weight (KG) with the volumetric weight (Length x Width x Height cm / 6000) and use the greater value as the standard|
A. SF Express will send a text message requesting the upload of ID documents & purchase receipts (screenshots are acceptable for online shoppers) for customs clearance.
A. SF Speedy Express is only applicable to sending corporate/ business parcels. Both the sender and the recipient must provide the company name.
|A. For single shipments with a total declared value over HKD 5,000, invoices need to be provided for customs clearance.||
A. After the shipment, SF Express will send a text message requesting the upload of ID documents for customs clearance.
iii. Parcel tracking
SF International offers a 24-hour tracking feature. You can use the waybill tracking link to inquire about the status of your shipment. For more details, please refer to the SF Express Waybill Tracking Link.
iv. Prohibited items, hazardous materials, and customs regulations
SF International covers over 220 destinations worldwide, and the list of prohibited items and customs regulations varies by country. Before the shipment, please ensure that the items you're sending do not include any prohibited or restricted items. Otherwise, the shipment might not be successful.
SF International does not accept the transportation of the following items under any circumstances:
|Hong Kong Import and Export Restrictions|
|Items for Shipment||Description/ Notice||Type||Pickup/Delivery Type|
|Counterfeit, pirated, and infringing items||Counterfeit goods, pirated products, infringing items, etc.||Parcel||Forbidden items|
|Alcoholic beverages and tobacco||Alcoholic beverages and tobacco||Parcel||Forbidden items|
|Weaponry and imitation firearm||Items such as firearms, bullets, shells, grenades, landmines, bombs, toy guns, etc.||Parcel||Forbidden items|
|Flammable, explosive materials, and their imitations||Items such as detonators, explosives, gunpowder, fireworks, etc.||Parcel||Forbidden items|
|All types of flammable substances, including liquids, gases, and solids||Substances like gasoline, kerosene, tung oil, alcohol, raw lacquer, diesel, aerosol sprays, gas lighters, gas cylinders, phosphorus, sulfur, matches, etc.||Parcel||Forbidden items|
|Radioactive elements and containers and unknown metallic substances||Such as uranium, cobalt, radium, etc.||Parcel||Forbidden items|
|Counterfeit money/currency and forged marketable securities||n/a||Parcel||Forbidden items|
|Highly toxic substances, corrosives, and radioactive materials||Such as thallium, cyanides, arsenic, etc.||Parcel||Forbidden items|
|Narcotics or narcotic drugs||Such as opium (including raw poppy capsules, flowers, buds, and leaves), morphine, heroin, cocaine, crystal methamphetamine, marijuana, ephedrine, and other addictive narcotics and psychotropic substances||Parcel||Forbidden items|
|Biohazardous products and infectious materials||Such as anthrax, perilous pathogens, pests, and other harmful biological agents, as well as the seeds, plants, and products of harmful organisms, and medical waste||Parcel||Forbidden items|
|Items that threaten human and animal health, items from epidemic areas, and others that can spread diseases, including food, pharmaceuticals, or other materials||Items that are harmful to human and animal health, items from epidemic areas, and other items that can spread diseases, including food, pharmaceuticals, and so on||Parcel||Forbidden items|
|Precious cultural relics, fur, and ivory||Precious cultural relics (objects), fur, and ivory||Parcel||Forbidden items|
|Jewelry, precious metals, and gemstones||Gold, silver, platinum, titanium, etc.||Parcel||Forbidden items|
|Pornographic items||Items containing obscenity, indecency, or offensive content||Parcel||Forbidden items|
|Various gases, compressed gases, flammable solids, gas lighters, light bulbs, etc.||Various gases, compressed gases, flammable solids, gas lighters, light bulbs, etc.||Parcel||Forbidden items|
|Toxic items||Such as pesticides, rodenticides, and herbicides||Parcel||Forbidden items|
|Items that jeopardize public health||Such as corpses, untreated animal skins, etc.||Parcel||Forbidden items|
|Items with corrosive properties||Corrosive chemicals||Parcel||Forbidden items|
|Items with hazardous markings on the outer packaging||Items with hazardous markings on the outer packaging||Parcel||Forbidden items|
|Biohazard products and infectious materials||Such as anthrax, medical waste, etc.||Parcel||Forbidden items|
|Endangered and precious animals, plants (including specimens), their seeds, and breeding materials||Endangered and precious animals, plants (including specimens), their seeds, and breeding materials||Parcel||Forbidden items|
|Soil, stones, and minerals||Various types of soil, stones, and minerals||Parcel||Forbidden items|
|All types of knives and their imitations, packaging boxes (including machine knives, blades, cutting edges, etc.)||All types of knives and their imitations, packaging boxes (including machine knives, blades, cutting edges, etc.)||Parcel||Forbidden items|
|Various sealed devices for liquids or gases (fire extinguishers, various hydraulic bottles, oxygen cylinders, etc.)||Various sealed devices for liquids or gases (fire extinguishers, various hydraulic bottles, oxygen cylinders, etc.)||Parcel||Forbidden items|
|Counterfeit goods, pirated products, and infringing items||Such as counterfeit brand names, pirated discs, etc.||Parcel||Forbidden items|
|Meat products, poultry, plants, and seeds||Meat products, poultry, plants, and seed||Parcel||Forbidden items|
|Electric balance boards, electric bicycles, electric scooters, etc.||Electric balance boards, electric bicycles, electric scooters, etc.||Parcel||Forbidden items|
For more details, please see Prohibited or Restricted Items for Export and Import Delivery Parcels.
*Note: If the following scenarios play out, the parcel will be returned, and the sender will be held accountable for any additional costs incurred.
- The parcel is deemed unacceptable when the recipient refuses to accept it or pay the shipping fees or duties.
- Customs determines that the declared value of the goods is underestimated.
- One is unable to reasonably determine or locate the recipient.
v. Compensation practices
- SF International's liability for any single package, including but not limited to loss or damage, is limited to the actual direct loss. In any case, the compensation amount will not exceed the declared value of the goods and shall not exceed a maximum compensation amount of US$100.
- SF International shall not assume any other losses or damages (including but not limited to profits, income, interest, and future business losses), whether these other losses and damages are of a special or indirect nature, whether they are known before or after accepting the shipment, and whether the risks of these losses or damages are known.
- Claims must be submitted in writing within 14 business days after the parcel's date of receipt; otherwise, SHOPLINE reserves the right to reject the claims.
- If you need to make further claims for loss or delivery delay, please first contact SHOPLINE's Online Merchant Success Team.
6. Monthly freight
OneShip will charge you on a monthly basis based on that month's shipping fees you incur. The final shipping fees will be based on the "SF International" invoice provided.