Checkout with Alipay via Payment Terminal in Retail Store (HK)

*This feature only supports HKD stores/Hong Kong-based merchants using the Retail POS plan. 

*Alipay can only be processed with the Adyen terminal. (V400m or S1F2)

With the SHOPLINE Payments POS payment options, customers can easily checkout with more payment options, increasing merchant checkout completion rates. This article will introduce the checkout process with Alipay via a terminal at Hong Kong stores.

In this article, you'll find:

• Checkout with Alipay (HK)
• Cancel payment/order during payment process
• Change payment methods when reinitiating the payment (Android version)

 

1. Checkout with Alipay (HK)

Step 1. Select product

Go to the Checkout tab on the POS app. Select the product and tap the green button at the bottom to check out.

 

Step 2. Select payment method

Select the Alipay (HK/CN) payment option you set in the Admin.

 

Step 3. Select terminal

Tap the Alipay payment option again and select the applicable card payment terminal.

*Notes: 

• Please keep the terminal connected to the network; otherwise, the checkout will fail.
• If your retail store only has one terminal, the system will automatically select it as the payment terminal.

 

Step 4. Preorder/checkout

Tap Preorder or  Checkout at the bottom right. 

Step 5. Payment by customer

Ask the customer to scan the QR Code on the payment terminal to continue the payment.

Display of terminal:

 

Step 6. Checkout results

i. Successful payment

After the successful payment, the POS app will show a successful sign, and the card payment terminal will also show authorization approval.

Display  of terminal:

 

ii. Failed payment

If the payment fails, the POS app will show an error sign. You can tap Reinitiate Payment to retry or tap Cancel to end the payment.

 

 

2. Cancel payment/order during payment process

Unpaid orders or orders with failed payments can be cancelled from the POS app. When the payment is cancelled, the original order will not be cancelled. You can go to the "Orders" tab to cancel the order or reinitiate payment.

i. Cancel payment during payment process

A. Before scanning code

Cancelling a payment (normal orders, preorders, and exchange orders above 0 HKD):

Step 1. Tap Cancel payment, and a "Confirm to Cancel" prompt will pop up.

Step 2. Tap OK to cancel payment. You can go to the "Orders" tab to cancel the order or reinitiate payment.

*Notes:

• Canceling order before payment (Alipay CN):
  Since the orders made with Alipay (CN) are created after payment, there will be no "Cancel Order" option before payment.
  
  
  
• Canceling a payment (Preorder pay-off)
  Only supports cancelling the payment. It will delete the pay-off transactions once cancelled. You can pay off again in the "Orders" tab.
  
  
  

B. When payment fails

Step 1. Tap Cancel payment, and a "Confirm to Cancel" prompt will pop up.

Step 2. Tap OK to cancel payment. You can go to the "Orders" tab to cancel the order or reinitiate payment.

 

ii. Cancel orders before payment and after payment fails

Step 1. Tap Cancel payment, and a "Confirm to Cancel" prompt will pop up.

Step 2. Choose Cancel Order.

Step 3. Edit the operator for the reason, and choose whether to revert the store credits and member points to the customer

Step 4. Tap OK to cancel the order.

*Note: Unexpired credits and points will be reverted to the customer, while expired ones will not.

 

 

3. Change payment methods when reinitiating the payment (Android version)

If payment errors occur, you can reinitiate the payment and change the payment method.

For more details on changing payment methods, please refer to here.

 

Read more

• Order Details and Order Editing | POS Admin
• Return and Refund | POS Admin
• Cancel and Delete Orders | POS Admin
• Payment Options Application and Settings | POS Admin (HK)