Service Charge & Payment

SHOPLINE's "Service Charge & Payment" feature will make it easier to view your service charge bills and bind your credit cards for automatic payment, or pay via ATM virtual account.

This article will cover the following:

• Introduction to Service Charge & Payment
• Credit card / SHOPLINE Payments balance auto-payment settings 
• ATM virtual account
• Bill overdue
• Billing Notifications

1. Introduction to Service Charge & Payment

i. Billing list

Go to SHOPLINE Admin > [Hello, OOO] > [Service Charge & Payment].

If you have service charges to pay, they will be displayed in the "Service Charge Bill" section. You can use SHOPLINE Payments to bind your credit card or ATM virtual account for payments.

In the "Service Charge Bill" section, you can view the bill status and the payment status.

• If the payment status is "Processing" or "Paid", the "Pay Online" button will not appear because no further payment can be made. 
• If the bill status is "Overdue" but the payment status is still "Unpaid" or "Failed", you can still pay online to settle the balance. If the bill status is "Completed", no further payment can be made.

Combine payment billing list

*Note: Merchants must enable SHOPLINE Payments (FAQ available in Traditional Chinese only) to activate the "Combine Payment" feature.

When you select more than 1 bill from the billing list, you can click the Combine payment button at the top right to pay them all at once. 

*Note: If there is only 1 bill in the billing list, the "Combine payment" button will be grayed out.

The system will apply the following default filters to show bills that require processing:

• The bill status is "Pending" or "Overdue"
• Payment Period: Nearest First

Select the bills you want to combine (Selecting "Billing Number" automatically will include all payable bills on the current page). Click Confirm to proceed to checkout.

*Notes:

• You can combine up to 24 bills at a time. Cross-page selection is not supported.
• Only bills with "Unpaid" or "Failed" payment status can be combined; "Completed" bills cannot be selected.

ii. Billing details

Click the Details button on the right to view billing information, including the bill status and the payment status.

*Note: For non-logistics billings / 7-11 C2C billings, the "Current Applied COD Amount" field will be 0.

Combine payment billing details 

For combined bills, a "Summary Statement Information" section will appear in the bill details. Click View details to access the "Combine Payment Details" page and view the breakdown of each bill.

iii. Checkout page

Click Pay Online on the right to enter the "Pay Service Charge Bill" page. You can choose to pay via credit card or ATM virtual account.

*Note: If you choose to pay via credit card, please enter your credit card information and check the box to authorize automatic payments. Later on, you can pay the service fees using the SHOPLINE Payments credit card and bind it for future use.

Combine payment checkout page

Click the "Combine payment" button to enter the "Pay Service Charge Bill" page. This page is divided into the following three sections: 

*Note: If you choose to pay via ATM virtual account, the page layout will differ slightly. Please refer to ATM virtual account.

1. Select Payment Method: This section displays the number of bills to be combined: "You are about to pay X operational bills."
2. Combined Payment Details: Displays detailed information for each bill, including due date, bill number, billing cycle, and total amount of the period.
3. Confirm Checkout: Displays the number of combined bills, the due date (the earliest due date among "all combined bills"), and the total amount.

*Notes:

• If you leave this page before clicking Checkout, the combined payment will not be processed, and your selection will not be saved.
• When you click Checkout, the system will double-check the status of each bill (ensuring all are "Pending" or "Failed"). If any bill has been updated to "Paid", an error message will appear: "Payment status updated. Please reselect". You will need to return to the billing list and select eligible bills again.

• If the combined payment fails after checkout, the system will cancel the combination and revert the items to individual bills. To combine payments again, please return to the billing list and reselect the bills, or choose to pay each bill individually.

*Notes:

• If you pay via credit card, please ensure that you've checked the box to agree to automatic payment; otherwise, you cannot complete the payment settings.
• Any single payment amount exceeding TWD 200,000 cannot be successfully completed. Please contact our Online Merchant Success Team for further assistance. 
• 1 day after successfully setting up auto-payment, the system will automatically deduct any outstanding bills. Moving forward, payments will be deducted 2 days after receiving the bill notification.
• Future payments will be completed directly using this credit card. If you would like to change for a new credit card, please refer to the "Edit credit card" section.
• Starting from Apr 2025, except for stores that have applied for Automatic deduction from the authorized bank account / Delivery fee prepayment / Offline transfer, other stores will not be supported for the aforementioned three payment methods, nor will they have access to the records.

2. Credit card / SHOPLINE Payments balance auto-payment settings

You can choose to pay by automatic payment via credit card or SHOPLINE Payments balance.

In the "Automatic Payment Method" section, click Set automatic payment method. A pop-up window will appear for you to select your preferred payment method.

i. SHOPLINE Payments balance 

Select "SHOPLINE Payments balance" and click Confirm payment.

An "Authorization Instructions" pop-up window will appear. Please read the "SHOPLINE Membership Terms" and "SHOPLINE Payments Terms of Service". Check the box to confirm your agreement and click Confirm payment to set up SHOPLINE Payments balance as your automatic payment method.

*Note: If you have previously paid via offline transfer, please ensure the "Status" in "SHOPLINE Admin > [Service Charge & Payment] > [Operational Bills]" has changed to "Completed" before setting up automatic payment to avoid duplicate charges. (as shown below)

ii. Credit card

Select "Credit card" and click Confirm payment to enable automatic payment using your added credit card.

Add credit card 

If you haven't bound any credit card yet, the system will redirect you to the "Card Management" page. Once you've filled in your card details and completed the verification, you can enable automatic payment using your credit card.

Edit credit card

After adding a credit card, you can click Edit to change to a new card.

Fill in the new card details and check the box to agree to automatic payment. Click Confirm to change to the new credit card.

*Note: Once a new card is added, the old card information will be removed (you can only use one card at a time).

SHOPLINE Payments balance FAQ

3. ATM virtual account

*Note: ATM virtual account payment method is currently supported only for merchants in Taiwan.

In addition to setting up automatic payment via credit card or SHOPLINE Payments balance, you can choose to pay via ATM virtual account, which uses a fixed and exclusive virtual account to improve your billing efficiency.

i. Pre-activate virtual account

Step 1

Activate your designated virtual account through either of the following paths. The account only needs to be activated once. Once activated, this section will no longer be displayed.

• Go to [Service Charge & Payment]. In the "Pre-Activate Service Charge Bill Virtual Account" section, click Activate now.

• On the "Pay Service Charge Bill" page, click Activate virtual account in the tooltip.

Step 2

On the "Virtual Account Management" page, click Activate now.

Step 3

A prompt will be displayed. Wait for about 1 minute, then refresh the page.

After refreshing the page, if the virtual account details are displayed, the account has been successfully created.

ii. How to pay via ATM virtual account

Step 1 

Click Pay Online to enter the "Pay Service Charge Bill" page, then click ATM Virtual Account in the "Select Payment Method" section.

*Note: Only one payment request can be active for an ATM virtual account at a time. If another bill is currently being paid via the virtual account, you cannot initiate a new payment request until that transaction is completed, expired, or failed.

• In this case, the "ATM Virtual Account" option will be grayed out and cannot be selected, with a notification stating: "You still have bills being processed via ATM virtual account".

• The payment due date for an ATM virtual account is fixed at 7 days. Bills with a payment status of "Pending" or "Failed" are eligible for payment via virtual account. The due date is calculated as follows:
  • If you apply for a virtual account at 18:00 on 1 February 2026, the payment due date will be 23:59:59 on 8 February 2026.

Step 2

Confirm the billing details, and click Checkout.

*Note: 

• If you have not clicked the "Checkout" button, "Payment request not submitted" will be displayed next to the ATM virtual account field, with a warning below reminding you to click "Checkout" first to submit the payment request.

• Once you click the "Checkout" button, the system will perform another check to see if any other bills are currently being paid via virtual account. If a virtual account is already in use or the bill status has changed to "Paid", an error message will appear stating: "Payment status updated. Please reselect".

Step 3

After clicking the "Checkout" button, you can view the payment details, including the bank code, bank account number, amount, order number, and expiration time. Complete the bank transfer, then click 付款完成，返回商家 (This page is available in Traditional Chinese only).

Step 4

After clicking the "付款完成，返回商家" button, you will be redirected to the bill details page.

If you have not yet completed the transfer, the "Payment Status" will be displayed as "Processing". Please complete the transfer based on the "Payment Information" section.

*Notes:

• Please use the "Virtual Account" details for the transfer.
• The number inside the brackets ( ) under "Payment Method" is for record-keeping only and is not the virtual account number for transfer.
• Payment must be completed before the deadline, or it will fail.
  • For example, if "Virtual Account Payment Expiry" shows 2026-02-05, please complete the payment before 23:59:59 on 4 February 2026.
  • If the deadline expires, the bill status will change to "Failed".
• If you have set up automatic payments via credit card or SHOPLINE Payments, please note the following:

• Amount must match exactly; partial or excess payments are not supported.
• Status will update automatically after the transfer.

Once you have completed the transfer and the payment is confirmed, the "Payment Status" will be automatically updated to "Paid".

iii. Virtual account information

After activation, go to [Settings] > [Basic Settings] to view your virtual account information.

*Note: To complete your payment, go to the "Service Charge & Payment" page and click Checkout. Do not transfer funds directly, as the payment may not be processed.

Click click here to view detailed branch information for your ATM virtual account payment.

4. Bill overdue

Store lock guidelines

Starting at 6 a.m. on the first Monday after the 15th of each month (including the 15th), the system will lock any store with bills overdue for more than 40 days. The overdue period is determined based on the billing month. A store meets the lock condition when the overdue bill falls into the second month prior to the current month.

Example

Store admin locked

Once the store Admin is locked, it will display a "Store is locked" status. No actions can be taken until the payment is completed. Go to the [Service Charge & Payment] to complete the payment.

*Note: If the store administrators do not have the permission set in [Settings] > [Service Charge & Payment], they will be redirected to an unauthorized access page. For more details on administrator access and permissions, please refer to: Edit or Remove an Administrator's Access Permission.

5. Billing Notifications

Billing notification

When the total charge/refund amount of your store order is > $0, the system will calculate the percentage-based Transaction service fee (traffic maintenance fee) and tax based on the contract quotation, and send a billing notification. Click the CLICK HERE TO PAY button to continue the payment.

Payment due soon notification

If you have an outstanding bill that is due soon, the system will send a notification at 8:00 AM the day before the due date. The following notifications will vary by your bill's payment status.

Payment status: "Pending"

Payment status: "Failed"

If you have linked a credit card or SHOPLINE Payments for automatic payment, this notification will be sent when the automatic payment fails, leaving the bill nearing its due date.

First automatic payment failed notification

If you have linked a credit card or SHOPLINE Payments for automatic payment and the first automatic payment fails, the system will send the following notifications based on the failure reasons.

Automatic payment failed due to insufficient SHOPLINE Payments balance

If your SHOPLINE Payments balance is insufficient, the automatic payment will fail. You will be notified that the system will retry the payment the next day, and you can click CLICK HERE TO PAY to make a manual payment.

Automatic payment failed due to other reasons

If the automatic payment fails due to other reasons, including an expired card or automatic payment setup issues, you can check your payment settings in the Admin or click CLICK HERE TO PAY.

*Note: If a merchant's bill has already been successfully charged via automatic payment or has exceeded the 30-day retry period, updating the automatic payment method or credit card will reset the first payment date. A notification will be sent again if the payment fails.

Store lock warning

If any bill is overdue for more than 40 days, a reminder window will appear in the Admin.

Store lock notification

If the store Admin is locked, the system will send an email notification. Click CLICK HERE TO PAY to complete the payment.

Read more

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• Transaction Service Fee (Monthly Maintenance Fee) Overview