SHOPLINE's "Service Charge & Payment" feature will make it easier to view your service charge bills and bind your credit cards for automatic payment.
This article will cover the following:
1. Introduction to Service Charge & Payment
Go to SHOPLINE Admin > [Hello, OOO] > [Service Charge & Payment].
If you have service charges to pay, they will be displayed in the "Service Charge Bill" section. You can use SHOPLINE Payments to bind your credit card to proceed with your payment.
*Note: Payable Amount = Total Amount - Current Applied COD Amount.
Click the View button on the right to view billing information.
*Note: For non-logistics billings / 7-11 C2C billings, the "Current Applied COD Amount" field will be 0.
Click Pay Online on the right to enter the credit card binding portal.
Fill in your credit card information, check the box for authorizing automatic payment, and click Confirm to complete adding. Later on, you can pay the service fees by SHOPLINE Payments credit card and bind this credit card for future use.
*Notes:
- Please ensure that you've checked the box to agree to automatic payment; otherwise, you cannot complete the payment settings.
- Any single payment amount exceeding TWD 200,000 cannot be successfully completed. Please contact our Online Merchant Success Team for further assistance.
- 1 day after successfully setting up auto-payment, the system will automatically deduct any outstanding bills. Moving forward, payments will be deducted 2 days after receiving the bill notification.
- Future payments will be completed directly using this credit card. If you would like to change for a new credit card, please refer to the "Edit credit card" section.
- Starting from Apr 2025, except for stores that have applied for Automatic deduction from the authorized bank account / Delivery fee prepayment / Offline transfer, other stores will not be supported for the aforementioned three payment methods, nor will they have access to the records.
2. Payment methods
In the "Save card details" section, you can add/edit credit card information, or enable/disenable automatic payment. More details are provided below.
i. Add credit card
Step 1
Click Add credit./debit card.
Step 2
Fill in the information on your credit card. Check the box to agree to automatic payment, and click Confirm. To pause automatic payment, please refer to Pause automatic payment below.
Step 3
Enter the OTP code. Once verified, your credit card details will be saved, and the automatic payment will be enabled.
ii. Edit credit card
After adding a credit card, you can click Edit to change for a new card.
Fill in the information on the new credit card. Check the box to agree to automatic payment, and click Confirm. You can then change for the new credit card. To pause automatic payment, please refer to Pause automatic payment below.
*Note: Once a new card is added, the old card information will be removed (i.e. you can only use one card at a time).
iii. Pause automatic payment
Once you have finished adding a credit card and the "Save card details" section displays the notification of "This card will be automatically charged in the next bill", the automatic payment feature is enabled.
You can click Stop Auto Recurring to pause automatic payment.
*Note: This feature currently does not support HKD stores/Hong Kong-based merchants. Please contact our Online Merchant Success Team for assistance.
When a prompt of "Stop Auto Recurring" pops up, click Stop to pause the automatic payment.
iv. Enable automatic payment
When you finished adding a credit card, but the "Save card details" section displays the notification of "Auto recurring has not been set yet", the automatic payment feature is NOT enabled yet. Click Automatically charge to enable automatic payment.
- No notification will be sent for successful or failed auto-payments. To check the status, please go to [Admin] > [Hello, OOO] > [Service Charge & Payment].
- 1 day after successfully setting up auto-payment, the system will automatically deduct any outstanding bills. Moving forward, payments will be deducted 2 days after receiving the bill notification.
The billing deduction cycle diagram does not include 7-11 C2C Delivery Service. For more details, please refer to 7-11 C2C 交貨便 對帳管理 (in Chinese only).
If you would like to add a new card, please refer to Add credit card.
When a prompt of "Automatically charge" pops up, click OK to enable automatic payment.
3. Bill overdue
The store service fee includes traffic maintenance fees, SMS fees, etc. If any bill remains overdue for over two months, you will receive an email notification, and the store Admin will be automatically locked until payment is made.
*Note: A billing reminder will be sent for overdue payments. The Admin will be locked if the billing remains overdue for two months.
Store lock guidelines
Starting at 6 a.m. on the first Monday after the 15th of each month (including the 15th), the system will lock any store with payments overdue by two months. The overdue period is determined based on the month of the bill.
Example
| Scenario | Description |
|
Bill overdue on 24 April 2024 |
|
|
Bill overdue on 24 May 2024 |
|
Lock the Admin
Once the store Admin is locked, no actions can be taken until the overdue payment is completed.
*Notes:
- If the store administrators do not have the permission set in [Settings] > [Service Charge & Payment], they will be redirected to an unauthorized access page.
- For more details on administrator access and permissions, please refer to Edit or Remove an Administrator’s Access Permission.
4. Email notifications
Billing notification
When the total charge/refund amount of your store order is > $0, the system will calculate the percentage-based Transaction service fee (traffic maintenance fee) and tax based on the contract quotation, and send a billing notification. Click the CLICK HERE TO PAY button to continue the payment.
Payment successful notice
If you have settled the payment, the system will send a notification of successful payment. You can click the button SEE PAYMENT CONFIRMATION to view the record.
Payment failure
If your payment operation fails, the system will send a payment failure notification. Please click CLICK HERE TO PAY to settle the payment.
The possible reasons for payment failure include:
a. Failed to charge fees from the credit card
If you wish to add credit card info for the deduction, please refer to Add credit card.
b. Insufficient fund balance
If you wish to top up or check your credit/ fund balance, please refer to Credit for more details.
*Note: The "Credit" feature currently only supports merchants in Taiwan.
Payment overdue notification
If you have not completed the payment after the payment due date, the system will send a billing reminder notice. Click CLICK HERE TO PAY NOW to settle the payment.
To keep yourself posted with the billing email, you can use the Service charge bill page to view the records of the maintenance fee payable and settle the bills online directly.
Store lock notification
If any bill remains overdue for over two months, you will receive an email notification that your store has been locked. Click CLICK HERE TO PAY to settle the payment.
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