SHOPLINE's "Service Charge & Payment" feature will make it easier to view your service charge bills and bind your credit cards for automatic payment.
This article will cover the following:
1. Introduction to Service Charge & Payment
Go to SHOPLINE Admin > [Hello, OOO] > [Service Charge & Payment].
If you have service charges to pay, they will be displayed in the "Service Charge Bill" section. You can use SHOPLINE Payments to bind your credit card to proceed with your payment.
*Note: Payable Amount = Total Amount - Current Applied COD Amount.
Click the View button on the right to view billing information.
*Note: For non-logistics billings / 7-11 C2C billings, the "Current Applied COD Amount" field will be 0.
Click Pay Online on the right to enter the credit card binding portal.
Fill in your credit card information, check the box for authorizing automatic payment, and click Checkout to pay your service charges online via SHOPLINE Payments and save the credit card information at the same time.
*Notes:
- Please ensure that you check the box to agree to automatic deduction; otherwise, you cannot complete the payment settings. To pause automatic payment, you can refer to the "Pause automatic payment" section.
- Future payments will be completed directly using this credit card. If you would like to change for a new credit card, please refer to the "Edit credit card" section.
- If you have enabled the automatic payment feature, please note that any single payment amount exceeding TWD 200,000 cannot be successfully completed. Please contact our Online Merchant Success Team for further assistance.
2. Payment methods
- Direct debit (virtual card)
- Credit (only available for Taiwan-based merchants)
- Direct debit (bank account)
- Postal / Bank transfer
Please be reminded that after the payment of traffic maintenance fees or top-up funds transfer is completed, contact the Online Merchant Success Team via Admin chat window and provide the transferred amount and the last five digits of the transaction. Our staff will assist you in reconciling.
If you wish to apply for direct debit (bank account/ virtual card) authorization for automatic deduction, please submit your application online as well.
i. Credit card
In the "Save card details" section, you can add/edit credit card information, or enable/disenable automatic payment. More details are provided below.
A. Add credit card
Step 1
Click Add credit./debit card.
Step 2
Fill in the information on your credit card. Check the box to agree to automatic payment, and click Confirm. To pause automatic payment, please refer to Pause automatic payment below.
Step 3
Enter the OTP code. Once verified, your credit card details will be saved, and the automatic payment will be enabled.
B. Edit credit card
After adding a credit card, you can click Edit to change for a new card.
Fill in the information on the new credit card. Check the box to agree to automatic payment, and click Confirm. You can then change for the new credit card. To pause automatic payment, please refer to Pause automatic payment below.
*Note: Once a new card is added, the old card information will be removed (i.e. you can only use one card at a time).
C. Pause automatic payment
Once you have finished adding a credit card and the "Save card details" section displays the notification of "This card will be automatically charged in the next bill", the automatic payment feature is enabled.
You can click Stop Auto Recurring to pause automatic payment.
When a prompt of "Stop Auto Recurring" pops up, click Stop to pause the automatic payment.
D. Enable automatic payment
When you finished adding a credit card, but the "Save card details" section displays the notification of "Auto recurring has not been set yet", the automatic payment feature is NOT enabled yet. Click Automatically charge to enable automatic payment.
If you would like to add a new card, please refer to Add credit card.
When a prompt of "Automatically charge" pops up, click OK to enable automatic payment.
ii. Credit
You can check your "Remaining Credits" on the "Service Charge & Payment" page. If you are charged for any service, SHOPLINE will deduct the credit for payment. The credit deduction times are as follows:
*Note: The "Credit" feature currently only supports merchants in Taiwan.
| Credit status | Deduction time |
| Credit balance ≥ Pending Delivery Fee | Invoice issuance date |
| Credit balance < Pending Delivery Fee | Every Wednesday after topping up |
| Credit balance ≥ Transaction Service Fee (GMV)/ SMS Fee | Bill generation date |
| Credit balance < Transaction Service Fee (GMV)/ SMS Fee | Three business days after topping up |
If you wish to top up credit, click the online store link in the description, and fill in the correct store information.
3. Email notifications
Billing notification
When the total charge/refund amount of your store order is > $0, the system will calculate the percentage-based Transaction service fee (traffic maintenance fee) and tax based on the contract quotation, and send a billing notification. Click the CLICK HERE TO PAY button to continue the payment.
Payment successful notice
If you have settled the payment, the system will send a notification of successful payment. You can click the button SEE PAYMENT CONFIRMATION to view the record.
Payment failure
If your payment operation fails, the system will send a payment failure notification. Please click CLICK HERE TO PAY to settle the payment.
The possible reasons for payment failure include:
a. Failed to charge fees from the credit card
If you wish to add credit card info for the deduction, please refer to Add credit card.
b. Insufficient fund balance
If you wish to top up or check your credit/ fund balance, please refer to Credit for more details.
*Note: The "Credit" feature currently only supports merchants in Taiwan.
Payment overdue
If you have not completed the payment after the payment due date, the system will send a billing reminder notice. Click CLICK HERE TO PAY NOW to settle the payment.
To keep yourself posted with the billing email, you can use the Service charge bill page to view the records of the maintenance fee payable and settle the bills online directly.
4. Notes
- Excess payments are cleared on Wednesdays, and settlements will be made on the 15th of the next month. Any excess payment exceeding NT$100 will be refunded. Refunded excess payments through bank transfers won't include details or incur any transfer fees.
- Excess payments will be refunded to the same account with which you made the payment. If the payment was remitted to the "SHOPLINE" account, it will be credited back to your account using the same account "SHOPLINE."
- Should you wish to keep the excess payment in the system and continue using it to offset future fees, please contact the Online Merchant Success Team. The following are the available payment options:
- Post office/ Bank transfer
- Automatic deduction from the authorized bank account
- Automatic deduction from the authorized online credit card
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