Service Charge & Payment

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SHOPLINE's "Service Charge & Payment" feature will make it easier to view your service charge bills and bind your credit cards for automatic payment.

 

This article will cover the following:

 

1. Introduction to Service Charge & Payment

Go to SHOPLINE Admin > [Hello, OOO] > [Service Charge & Payment].
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i. Credit

You can check your "Remaining Credits" on the "Service Charge & Payment" page. If you are charged for any service, SHOPLINE will deduct the credit for payment. The credit deduction times are as follows:

Credit status Deduction time
Credit balance ≥ Pending Delivery Fee Invoice issuance date
Credit balance < Pending Delivery Fee Every Wednesday after topping up
Credit balance ≥ Transaction Service Fee (GMV)/ SMS Fee Bill generation date
Credit balance < Transaction Service Fee (GMV)/ SMS Fee Three business days after topping up

 

*Note: The "Credit" feature currently only supports merchants in Taiwan.

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If you wish to top up credit, click the online store link in the description, and fill in the correct store information.

*Note: The minimum amount for each top-up is $3000.

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ii. Online credit card authorization and payment

If you have service charges to pay, they will be displayed in the "Service Charge Bill" section. You can use SHOPLINE Payments to bind your credit card to proceed with your payment.

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Click the View button on the right to view billing information.

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Click Pay Online on the right to enter the credit card binding portal. Fill in your credit card information, check the box for authorizing automatic deduction (highlighted in red below), and click Checkout to pay your service charges online via SHOPLINE Payments. The automatic deduction will be completed between the 7th and 21st of each month (postponed if it falls on a holiday).

*Notes:

  • Please ensure that you check the box to agree to automatic deduction; otherwise, you cannot complete the payment settings.
  • If you check the authorization box, as marked in the illustration below, future payments will be deducted directly from the respective credit card.
  • If you have previously bound another card, you can still use it or add a new card for payment. After binding the new card, the old card information will be deleted (i.e., only one card can be bound at a time).

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2. Export the Transaction Service Fee Report

Proceed to SHOPLINE Admin > [Report & Analytics] > [Report Export] to export the transaction service fee report. 

*Note: If your store has not created any orders yet, the "Transaction Service Fee Report" will not be displayed on the page. For more details about the transaction service fee, please refer to the following article

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In the report, you can find the detailed records for the current month.

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3. Notes

  • Excess payments are cleared on Wednesdays, and settlements will be made on the 15th of the next month. Any excess payment exceeding NT$100 will be refunded. Refunded excess payments through bank transfers won't include details or incur any transfer fees.

  • Excess payments will be refunded to the same account with which you made the payment. If the payment was remitted to the "SHOPLINE" account, it will be credited back to your account using the same account "SHOPLINE."

  • Should you wish to keep the excess payment in the system and continue using it to offset future fees, please contact the Online Merchant Success Team. The following are the available payment options:
    • Post office/ Bank transfer
    • Automatic deduction from the authorized bank account
    • Automatic deduction from the authorized online credit card

 

 

 

 

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