SHOPLINE's "Service Charge & Payment" feature will make it easier for you to viewyour service charge bills and bind your credit cards for automatic payment.
This article will cover the following:
1. Introduction to Service Charge & Payment
Go to SHOPLINE Admin > [Hello, OOO] > [Service Charge & Payment].
i. Credit
You can check your "Remaining Credits" on the "Service Charge & Payment" page. If you are charged for any service, SHOPLINE will deduct the credit for payment. The credit deduction times are as follows:
| Credit status | Deduction time |
| Credit balance ≥ Pending Delivery Fee | Invoice issuance date |
| Credit balance < Pending Delivery Fee | Every Wednesday after topping up |
| Credit balance ≥ Transaction Service Fee (GMV)/ SMS Fee | Bill generation date |
| Credit balance < Transaction Service Fee (GMV)/ SMS Fee | Three business days after topping up |
*Note: The "Credit" feature currently only supports merchants in Taiwan.
If you wish to top up credit, click the online store link in the description, and fill in the correct store information.
*Note: The minimum amount for each top-up is $3000.
ii. Save card details
You can save your credit card information in the "Save card details" section, so there is no need to fill it out again during checkout.
Credit card deduction times are as follows:
| Type of fees | Deduction time |
| Delivery Fee | Every Wednesday |
| Transaction Service Fee (GMV) | The first Tuesday after the monthly invoice issuance |
| SMS Fee | The first Tuesday after the monthly invoice issuance |
iii. Service charge bill
If you have any due payments, they will be displayed in the "Service Charge Bill" section.
Click the View button on the right to view billing information.
Click Pay Online on the right to pay for the service charge online. If you have checked the box to authorize automatic deduction, it will be completed between the 7th and 21st of each month (it shall be postponed if such date falls on a holiday).
*Note: If you check the authorization box, as marked in the illustration below, future payments will be deducted directly from the respective credit card.
2. Export the Transaction Service Fee Report
Proceed to SHOPLINE Admin > [Report & Analytics] > [Report Export] to export the transaction service fee report.
*Note: If your store has not created any orders yet, the "Transaction Service Fee Report" will not be displayed on the page. For more details about the transaction service fee, please refer to the following article.
In the report, you can find the detailed records for the current month.
3. Notes
- Excess payments are cleared on Wednesdays, and settlements will be made on the 15th of the next month. Any excess payment exceeding NT$100 will be refunded. Refunded excess payments through bank transfers won't include details or incur any transfer fees.
- Excess payments will be refunded to the same account with which you made the payment. If the payment was remitted to the "SHOPLINE" account, it will be credited back to your account using the same account "SHOPLINE."
- Should you wish to keep the excess payment in the system and continue using it to offset future fees, please contact the Online Merchant Success Team. The following are the available payment options:
- Post office/ Bank transfer
- Automatic deduction from the authorized bank account
- Automatic deduction from the authorized online credit card
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