Staff Login Redemption | O2O Redemption – SHOPLINE Help Center

The "O2O Redemption" app supports two redemption methods. This article will introduce the "Store Brand Code" process, which requires individual permission setup for each staff member. Staff only need to log in once to process multiple redemptions for customers.

This method is ideal for high-traffic scenarios managed by staff, such as retail stores or event venues.

Redemption process

Step 1

The customer places an order on your online store and selects the O2O Redemption delivery method you have configured.

Step 2

Once the "Payment Status" or "Delivery Status" updates to the specified status, the system will send a QR code email to the customer.

*Note: If the order status is updated to "Completed", "Cancelled", or "Refunded", the QR code will automatically become invalid and can not be redeemed.

Step 3

Staff do not need to download a specific app and can use any device with QR code scanning and internet access. The redemption process is as follows:

Staff enter their account and password to log in to the O2O Redemption system.
Staff scan the QR code to view the order details.
Scroll down to review product details, enter the quantity to redeem, and tap REDEEM PRODUCT.

*Notes:
- This feature supports partial redemption. If the customer purchased more than one unit, redemption can be completed in multiple visits.
- Staff can add remarks for each redemption.
- If a QR code has expired, staff with specific permissions can still force a redemption. In such cases, the system will highlight the button in red as a reminder for staff. Please contact the Online Merchant Success Team for more details.
Successful redemption window.
Once redemption is complete, the product status will change from "Unredeemed" to "Redeemed".