PayMe from HSBC Setup & Customer Checkout Flow


*This feature is supported in yearly plan only


PayMe for Business is a B2C platform recently launched by HSBC. With this payment method, your customers can complete checkout flow more easily on both desktop computer and mobile device.

Remarks: This payment method is only available to shop owners who already have a PayMe for Business account. For more details, please contact our Online Merchant Success Team.


Register a PayMe for Business Account 

PayMe for Business is only available to HSBC Business Internet Banking Customers, if you’re an HSBC Business Internet Banking customer, please follow the step below to download and start using PayMe for Business straight away.


Step 1 : Get PayMe  Business app

Please get the PayMe for Business app here.


Step 2 : Register

Open the PayMe for Business APP, and register the account.

Please refer to the Starter Guide as reference.


Step 3 : Profile icon

After completed the registration, please tap the top right “profile icon”.


Step 4 : Need to get in touch

Select "Help centre" and tap "Need to get in touch”.


Step 5 : Online Payment

Tap “Send us an enquiry” and select “Online Payment” as the topic.

Please submit an in-app message with the following copy:

“I'm a SHOPLINE customer and interested in using PayMe to collect payments online. My SHOPLINE Identifier is (INSERT SHOPLINE STORE’s URL HERE, e.g.”


Step 6 : Confirm

Please reply with "Confirm" to confirm your acceptance with the terms.


Step 7 : Client ID

Once you have confirmed the terms, you will receive 

(i) an email attached with an encrypted file for your Setup credentials; and


(ii) password for decrypting the PDF file via an in-app message on your PayMe for Business app. 

After you successfully decrypt the file, you will get your credentials that are needed for integrating your PayMe for Business account with your shop.




Step 8 : Set Up Payment Option on Admin 

Go to Settings > Payment Options > Add on admin, choose 'PayMe' in the dropdown list of 'Payment Type' and fill the credentials into corresponding fields. 

Please DO NOT change these details, or else this payment method will become invalid.

Also feel free to set up 'Payment fee' if you want.

Please refer to our instructions here: Payment Fee Settings


You can also edit 'Name of Payment Method', 'Payment Instructions' and 'Excluded Delivery Options' in the below section.


Remember to Click `Add` after you finish setting up PayMe payment details.


Customer Checkout Flow 

A. For Desktop


Step 1 : PayMe

Customers choose 'PayMe' as payment method > click `Proceed to Checkout`



Step 2 : Place Order

Customers fill in their information and delivery details > Click 'Place Order' on your store



Step 3 :  Payment page

Customers will be directed to a payment page with a PayCode shown.



Customers can use their PayMe app on their mobile device to scan the PayCode and enter their PayMe PIN to complete the payment.

Note: Customers should complete the transaction within 5 mins, or else the PayCode will expire.

If PayCode is expired, customers can then click `Go Back` and go back to Step 2. Fill Information to create a new order.



The previous order that is not paid will be marked as `Unpaid` on admin.

Note: you can go to Settings > Order Settings, turn on 'Auto cancel orders with "expired" payment status. The unpaid PayMe orders will then be marked as `Cancelled` automatically after 15 mins; and the inventory will also be released.



Step 4 : Done

Once customers complete payment on PayMe app, the PayCode page will direct them to Step 3. Order Confirmation page with order details such as Payment Type, Payment Status and Transaction Number.



B. For Mobile 


Step 1 : Fill Information

Customers complete Step 1. Shopping Cart & Step 2. Fill Information



Step 2 : Place Order

When they click `Place Order` in Step 2, they will be directed to PayMe app to complete the transaction.



Step 3 : Order Confirmation

After they follow the following steps and enter their PayMe PIN to complete the transaction, they will be redirected back to Step 3 of the checkout flow and see their Order Confirmation.



You could add PayMe logo in your storefront footer. This convenient way of payment may attract customers and boost sales. For more details about Customized Shop Footer, please refer to its FAQ


Step 1 : Go and Try

Go to Menu Navigation > function hint is at the bottom (red frame). Click"Go and Try".



Step 2 :  PayMe logo

You can add PayMe logo at your footer to boost usage of this payment method. 

Click the html of element tools and paste the html code of the PayMe logo there.




<img height="40" style="max-height: 40px; width: auto; display: inline-block; margin-right: 10px;" src=""/> 


<img height="40" style="max-height: 40px; width: auto; display: inline-block; margin-right: 10px;" src=""/> 


Step 3 : Done

After your edit is finished, click the preview and confirm it. Your customers will then be more aware of this new payment method!






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