In the SHOPLINE Admin, you can send SMS notifications to customers via Broadcast Center and Custom Notifications for optimal remarketing exposure and CRM.
In this article, you'll find:
1. SMS fee for Taiwan stores
The SMS fee will be charged according to the character count in the message. The charging standards differ among different countries/ regions.
The fee is NT$1 per local message (tax included) and NT$4.2 (tax included) per international message. Some system SMS content will include the store name and the customer's name, so please be noted its effect on the SMS character count.
Please refer to this article for more information on the Taiwan stores' text message service (available in Traditional Chinese only).
*Notes:
The SMS content is limited to 160 half-width English characters per message or a mix of 70 English and Chinese characters. If the message exceeds the character limit, the system will still send it as one long message without splitting it into segments, but the fee will be calculated according to the character count actually sent.
What types of SMS messages will be charged?
- Mobile number verification SMS
-
7-11 convenience store pick-up reminder SMS (multiple)
- System notifications that have been enabled (toggle button switched ON) in Custom Notifications
- Member notifications
- Order notifications
- SMS message from Broadcast Center
2. SMS fee for Hong Kong stores
The SMS fee will be charged according to the character count in the message. The charging standards differ among different countries/regions.
The fee is HKD$0.8 per local message and HKD$3 per international message.
Some system SMS content will include the store name and the customer's name, so please be noted its effect on the SMS character count.
*Notes:
Each plain half-width English SMS has a 160 characters limit, but the system will split the message when it reaches 153 characters. The 154th to 160th characters will be sent in another message while charging as sending one message.
An SMS mixed with English and Chinese characters is limited to 70 characters, but the system will split the message when it reaches 67 characters. The 68th to 70th characters will be sent in another message while charging as sending one message.
Which types of SMS messages will be charged?
- Mobile number verification SMS
- System notifications that have been enabled (toggle button switched ON) in Custom Notifications
- Member notifications
- Order notifications
- SMS message from Broadcast Center
3. SMS fee for Malaysia stores
The SMS fee will be charged according to the character count in the message. The charging standards differ among different countries/regions.
The fee is RM 0.318 per local message and per international message.
Some system SMS content will include the store name and the customer's name, so please be noted its effect on the SMS character count.
*Notes:
Each plain half-width English SMS has a 160 characters limit, but the system will split the message when it reaches 153 characters. The 154th to 160th characters will be sent in another message while charging as sending one message.
An SMS mixed with English and Chinese characters is limited to 70 characters, but the system will split the message when it reaches 67 characters; that is, the 68th to 70th characters are sent in another SMS, while you will be charged for sending one message.
What types of SMS messages will be charged?
- Mobile number verification SMS
- System notifications that have been enabled (toggle button switched ON) in Custom Notifications
- Member notifications
- Order notifications
- SMS message from Broadcast Center
4. SMS Report
You can go to [Report & Analytics] > [Report Export] > [SMS Report] to download the monthly report.
- In the report, you will find the country/ area calling code, recipient's mobile number, sent date, SMS type, and the number of messages sent.
- When the message content exceeds the character limit, the system can still send the content in 1 SMS in most countries/regions to prevent the recipients from receiving multiple messages. However, not all countries/regions support this service. Some countries/regions will split the message into segments if it exceeds the character limit.
- If the country/ area code of the recipient's mobile number is the same as the country/ region to which the store belongs, the SMS will be regarded as a local message; if the number is from another country/ area code, it is regarded as an international text message.
5. Notes
- If you use SMS broadcasting, please note that the SMS fee will be incurred depending on the number of recipients. The fee will be based on the monthly SMS report.
- SMS bills of each store cannot be consolidated.
- SHOPLINE reserves the right to adjust and provide text message services.
Read more
- Custom Notifications - Member Related
- Custom Notifications - Order Related
- How to Use Broadcast Center
- Mobile Number Sign Up and Login
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