Janio Logistics

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Janio is a Singapore-based provider of competitively priced integrated logistics services, including last-mile fulfillment, cash on delivery and same-day delivery. Integrating Janio’s services into your SHOPLINE store allows you to enjoy fuss-free, one-click fulfillment and preferential rates, and also gives your customers a wide range of shipping options to choose from. 


Feature highlights 

  • Generate a Janio waybill number from your SHOPLINE dashboard
  • No more handwritten waybills—simply print the waybill with the click of a button. 
  • Automatic shipping status updates and customer notifications 


How to set up Janio

To request Janio logistic integration with SHOPLINE, please prepare the information below and submit your application here:

  • Business Entity Information
  • Contact Details 
  • Shipping Address 
  • Bank Details 
  • GST registration (if any) 


Please contact the SHOPLINE Online Merchant Success Team if you require any further assistance.
Upon submitting the application form for Janio’s integrated logistic service, SHOPLINE will assist with the creation and activation of the Janio delivery option in your admin panel.
Please check and continue to set up your delivery details and fees in [Settings] > [Delivery Options].



  1. Orders created with another shipping method do not support editing/change the shipping method to integrated Janio service.
  2. COD order has to be placed together with the Janio COD payment option. We will set up Janio's COD payment option when we set up Janio's COD delivery option.
  3. Currently, Janio integrated service only supports domestic delivery, which means your pickup address and customer's delivery address must be in Singapore. 


Service Introduction

Parcel Dimension Restriction

Delivery Time

Delivery Coverage

L+W+H ≦ 300 cm

Max weight 30 kg

Parcels will be delivered to customers within three working days, starting from the day after the Janio driver picks up parcels.

ex: parcel has been picked up on 2/10, will be delivered to the customer within 2/11~2/13



Cash on delivery: SGD 1 or 3 percent of the value of the parcel (whichever is higher).

For packaging guidelines and regulations please refer to Janio’s guide on Packing and Labelling. Parcels must be packaged according to Janio's packaging guidelines. Items that are not appropriately packaged or labelled as such will be subject to relabelling and/or repackaging by Janio at the shipper's cost.

Janio reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.



Shipment Process

Step 1. Execute Shipment

  • Single Order (Order > Delivery details):

Click on a Non-executed order. You will see an "Execute Shipment" button on the order details page.



  1. Click on the [Execute Shipment] button.
  2. Check your pickup address and select the preferred Janio pickup date/time slot. 

*Please confirm your information before clicking [confirm]. Executed shipments cannot be altered. 



  • "Execute Shipment" means sending order details from SHOPLINE to Janio. After a corresponding order is created by the Janio system, the delivery status will be updated to "Awaiting Shipment".
  • For SG, pick-ups will happen Mon-Fri (9 a.m.–7 p.m.). The cut-off time for order submission for same-day collection is 8 a.m.
  • Janio will pick up the parcels based on the pickup date/time slot you have selected unless otherwise communicated.


Step 2. Printing labels for individual orders 

After the order delivery status is updated to "Awaiting Shipment", you can print off the label/waybill as you wait for the Janio driver to collect the parcel.

To print a label/waybill for an order, click on the [Print Labels] (waybill) button next to the product details under the order details page.



For more tips, please refer to Janio's guide on PACKAGING and LABELLING


Step three: Janio driver collects parcel

Janio drivers will come at the selected date/ time to pick up parcels and will contact you via phone call.

If you have any problems in the pickup process, such as driver's rude behavior or no show-up, etc, please report via email to support@janio.asia with the following details:

Tracking Id :
Date Of Delivery :
Issue :


Bulk actions 

Merchants can use bulk actions to execute and execute/re-execute/cancel multiple Janio orders at once, as well as print parcel labels for batches of orders at the same time. Only store owners and staff with permission to edit orders can perform these bulk actions. 


Bulk execute/re-execute orders

Step 1.

In SHOPLINE Admin, go to [Order Management] > [Orders] and select JANIO from the dropdown menu on the right-hand side.


Step 2. 

Once you have chosen JANIO Order Management, choose either "Non-executed" or "Cancelled" orders using the tabs at the top of the page.


Step 3. 

Select all of the orders that you want to execute/re-execute, and then click the Execute Shipment button.


Step 4. 

Enter the Basic Sender Info. You can choose to either drop off the parcels with Janio or have them picked up. Click confirm to complete the process. 



Bulk print labels 

Step 1. 

Once you have chosen JANIO order management, go to the "Awaiting Shipment" tab.


Step 2. 

Select all of the orders that you want to print labels for, and then click the Print Labels button.


Step 3. 

Click on the link in the "Exporting your Labels" confirmation message, or go to [Report & Analytics] > [Bulk Action Process] to check if the bulk action you have just executed has been successful.



To download a single final containing the waybills/parcel labels of all of the orders included in the bulk action, click the Download button in the "Result" column.



Bulk cancel shipments 

Step 1.

Once you have chosen JANIO order management, go to the "Awaiting Shipment" tab.


Step 2.

Select all of the orders that you want to cancel shipment of, and then click the Cancel Shipment button.



Checking the status of a bulk action 

To see if a bulk action has been successfully completed, in SHOPLINE Admin, go to [Report & Analytics] > [Bulk Action Processes] and find the entry for the bulk action. 

You can see which specific orders (if any) have been unsuccessfully canceled/executed/re-executed/had labels printed for in the "Result" column. Orders that have failed as part of a bulk action will be listed individually. 

To find out details of why a specific order included in a bulk action was unsuccessfully canceled/executed/re-executed/had a label printed for, go to the Order in [Order Management] > [Orders], and then check its [Order activities logs]. 


Prohibited Items

  • Credit cards or ATM cards
  • Human or animal remains religious artifacts.
  • Firearms or swords
  • Living things
  • Poisonous or toxic substances
  • Examination certificates, passports, and insurance documents that cannot be reproduced
  • Written drafts, original films, tapes, and film material that cannot be reproduced.
  • Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner
  • Cash, cheques, bills, stocks and other marketable securities
  • Perishable items such as vegetables, fruits, etc.


Other Notes

Janio Customer Service Contact Info:

Customer service web page

Customer service email: support@janio.asia






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