SHOPLINE has launched the "Manual Order" feature, allowing you to manually create customized orders for customers from retail stores or third-party services.
⚠️ Note: This article covers part 3 of the "How to Create Manual Orders". If you are setting it up for the first time, please refer to How to Create Manual Order | Social Commerce (1/3) and How to Create Manual Order | Social Commerce (2/3).
1. How to complete payment & track an order
i. Send order confirmation link via email and select cash on delivery
If you have sent the order confirmation via email and have chosen Cash on delivery as the payment option, the customer will receive a message as illustrated below.
Customers can view details of their order, including tracking an order's status, by clicking on the View Order Details button in the email.
Clicking on View Order Details will bring the customer to the order confirmation page. In addition to order details and recipient and payment information, customers can also see the current status of their order at the top of the page.
2. Pay by SHOPLINE Payments credit card
When you select SHOPLINE Payments credit card as the payment option, customers will see the Pay now button in their email or message. Enter the card details and click the button to complete the payment.
*Note: After creating the SHOPLINE Payments credit card link, the customer must complete the payment within the time limit, or the link will expire.
- If the customer has clicked the Pay Now button, the payment must be completed within 1 hour.
- If the customer has not clicked the Pay Now button, the payment can be completed within 3 days.
3. Pay by SHOPLINE Payments bank transfer
When you select SHOPLINE Payments bank transfer as the payment option, customers can click the Pay now button and copy the payment details for the transfer.
4. Pay by bank transfer and upload proof of payment
When you select bank transfer as the payment option, customers can click the Pay now button to view the payment details. Customers are required to upload their proof of payment to complete the order.
How to upload proof of payment for bank transfers
Step 1. Once customers complete bank transfers, click Upload a proof of payment to upload the transfer receipt.
Step 2. Once the proof of payment is uploaded, the payment status will be updated to "Proof of payment uploaded. Pending confirmation from shop owner."
Step 3. Merchants can go to SHOPLINE Admin > [Orders] to confirm whether the customer has completed the payment, and update the order payment status.
Once the order payment status is updated to "Paid," the order confirmation page will be updated to the latest status.
Read more
- How to Create Manual Orders | Social Commerce (1/3)
- How to Create Manual Orders | Social Commerce (2/3)
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