With the welcome message template designed for you by SHOPLINE, you can quickly create a "welcome message" script with one click and you can change all the settings of the script according to your needs.
When interacting with the chatbot for the first time, this template allows customers to browse the homepage of the online store and sign up quickly through URLs. It also allows customers to trigger the ‘Explore Product’ script and have a quick and convenient shopping experience. Meanwhile, customers will leave a perfect impression on your brand.
In the article, we will introduce the following topics:
- Introduction to Welcome Template
- How to set up the Welcome Template
- On Facebook Messenger for Customers
A. Introduction to Welcome Template
All the settings of Welcome Template are customizable. You can edit it by referring to Chatbot Store on Facebook Messenger FAQ.
1 - All the triggers of this script
The ‘First initiate conversation’ trigger is applied to Welcome Template by default. The template will be triggered when customers click “Get Started” to your fan page for the first time. You can also set the other triggers of this script.
2 - Welcome Message
A welcome message is pre-set you can edit the message as you like.
3 - a URL button linking to sign-up page on online shop
Customers can open the sign-up page in the Messenger in-app browser and sign up through the URL.
4 - a script button linking to Explore Products script
Create a good “In-chat Shopping” experience for customers. Customers can browse the Category and product in the Messenger through the Explore Products script.
5 - a URL button linking to your online shop homepage
Customers can open your shop homepage in the Messenger in-app browser through the URL.
B. How to set up the Welcome Template
Step 1：Go to “Admin” > “Customer Management” > “Chatbot Store” and then click the “Quick Template” button to add a template.
Step 2：Choose” Welcome Template” and click the “Try Now” button
Step 3：You can edit the content of the template according to your particular needs and then click “ Publish ” to publish the script.
C. On Facebook Messenger for Customers
When customers click “Get Started” to your fan page for the first time, they will successfully trigger the Welcome Template. (As the picture shows below.)