Stripe Credit Card Payment Settings

1. What is Stripe?

Stripe is an American technology company that allows both private individuals and businesses to receive payments over the Internet. 

To use Stripe to collect payment in your shop, you will need to apply for a Stripe account and complete the settings in Settings > Payment Options. After setting up Stripe as a payment option in SHOPLINE, your customers will be able to pay on the checkout page in your shop directly, without needing to redirect to another payment page.

Before you set up Stripe as a payment method, please note:

1. When you apply for a Stripe account, it requires your bank account information. The bank account must be located in the country where your settlement currency is based. For example, if you apply for a Singapore Stripe account, you will then need to link a Singapore bank account. 
2. Transaction fees for Singapore Stripe account:  3.4% + SGD 0.50 per successful card charge. 

*Fees may differ from time to time.

For the latest transaction fees, please visit: https://stripe.com/en-sg/pricing

 

2. Cards supported by Stripe

Cards from the following providers are supported for use with Stripe: Visa, Mastercard, and American Express.

 

3. Stripe Settings

Step 1. Add Payment Option

In SHOPLINE Admin go to [Settings] > [Payment Options] and then click Add in the top right-hand side. 

 

Step 2. Set up Credit Card via Stripe payment method

Select "Credit Card via Stripe" from the "Payment Type" drop-down menu. 

Click Activate.

 

Step 3. Log in/set up Stripe account

 After clicking Activate, you will be redirected to the Stripe setup page.

• For new users, please fill in your email address and create a Stripe account.
• If you already have a Stripe account, enter your email address and log in to your Stripe account.
  
  
• For existing Stripe users, select the account you would like to integrate with, or create a new account.
  
• For new users and existing users who want to create a new account, fill in the information accordingly.
  

*For new Stripe users, please log in to your Stripe account at www.stripe.com and verify your account before proceeding to the next step.

 

Step 4. 3D Secure

You will be redirected back to SHOPLINE Admin after authorization.

Here you will see the system has updated the payment method with Stripe's secret key & publishable key. 3D secure should already be enabled. If it is not, please turn it on.

After enabling 3D secure successfully, customers will be directed to the bank's 3D secure page when they proceed to checkout. Customers will need to pass 3D secure verification to complete the payment.

Example: 

Please note:

If the credit card used for checkout does not support 3D secure, the payment will be completed without 3D secure authorization. Customers will go through the normal credit card checkout process in this case. 

 **Please note that the "Publishable Key" field is required to enable 3D secure. 

If your "Publishable Key" field is empty, please unpublish the existing Stripe payment option and create a new payment option for Stripe. The set of Stripe's secret key & publishable key will be added automatically when your Stripe account is reconnected.

 

Step 5. Publish Credit Card via Stripe Payment Option

When you have completed the settings, please click [Update]. Although the Stripe payment option has been added, it will not currently be visible for your store.

Return SHOPLINE Admin. Go to [Settings] > [Payment Options]. Click Publish to make this payment method visible in your store. 

If you want to pass your payment transaction fees to your customers, please refer to our FAQ: Payment Fee Setting 

Transfer money from your Stripe account to your bank account, please refer to Stripe Payout 

Note

1. You must verify the email address that you have used to register for a Stripe account in order to receive payments. You can do this using the verification email sent to your inbox.
   
2. If you have changed the domain for your store after you have registered your Stripe account  (e.g: change from aaa.shoplineapp.com to bbb.shoplineapp.com), you must also update the domain in your Stripe account settings. 
   To update the website in your Stripe account, log in to your Stripe account and click on Settings. Go to Business settings then click on [Your business] > [Account information].
   
   

   Update the website in the Business website column. Click on the Save button at the bottom right-hand corner of the page after you updated the website.

4. Refund

Stripe processing fees and taxes cannot be refunded.

For example: 

The total transaction amount is SGD 5.30. 

• Stripe will charge a transaction fee of 3.4% + SGD 0.50 per successful card charge. 

(SGD 5.30 x 3.4%) + SGD 0.50 ≈ SGD 0.68

• 7% GST
  SGD 0.68 x 7% ≈ SGD 0.05

The total fee for this transaction will be SGD 0.68 + SGD 0.05 = SGD 0.73 and this fee will not be refunded. If you cancel this transaction and refund your customer, the customer will receive a full refund (SGD 5.30). The refunded amount will be deducted from Stripe Balance.