View Bound Social Account | Message Center

2. SC (EN).png

The same customer account (member) can be bound to multiple social channel accounts. Message Center now supports viewing the social accounts to which the customer is connected.

This article will cover the following:

 

1. View bound social account

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center]. In the following tabs, you can view social account information, including their profile pictures, social channel icons, channel names, and usernames on their respective channels.

i. Shop Message

Click on the customer's (member's) shop or order messages. In the customer's profile on the right, you can view all social accounts the customer is bound to under the "Social accounts" section.

Screenshot 2024-01-08 at 4.58.52 PM.png

 

Click Chat to open the conversation window with the social account on Message Center.

Screenshot 2024-01-08 at 4.58.52 PM copy.png

 

If the customer is not bound to any social channel account, it will display "No social accounts are bound".

Screenshot 2024-01-05 at 2.58.07 PM.png

 

Support filter conditions of "Bound social accounts". You can select multiple accounts. When the conversation is bound to one of the accounts, it will be displayed on the conversation list.

Screenshot 2024-04-25 at 11.55.00 AM.png

 

ii. Instant message

Click on a message sent by the social account user. The customer's (member's) profile of the social account user will be displayed on the right. The social channel the customer is connected to will also be displayed under the "Social accounts" section.

*Note: If the social account user is not bound as a store customer, the "Social accounts" section will not be available.

For example: The social account with the initials of "A" has been bound as a member 
with the name "anita". Under the "Social accounts" section, it will display all
social accounts anita is connected to.

Screenshot 2024-01-09 at 10.43.51 AM copy 2.png

 

Click Chat to open the conversation window on Message Center.

Screenshot 2024-01-09 at 10.43.51 AM copy 2.png

 

iii. Post Message

Select a post message and click on the comment sent by the social account user. The customer's (member's) profile bound to the social account user will be displayed on the right. The social channels the customer is connected to will also be displayed under the "Social accounts" section.

*Note: If the social account user is not bound as a store customer, the "Social accounts" section will not be available.Screenshot 2024-01-09 at 11.05.14 AM copy 2.png

 

Click Chat to open the conversation window on Message Center.

Screenshot 2024-01-09 at 11.05.14 AM copy.png

 

2. Notes

  • The display order for social channels is Facebook > Instagram > LINE > WhatsApp. When bound to multiple accounts of the same channel, they will be displayed chronologically from the latest to the oldest.
  • If you disconnect the integration in SHOPLINE Admin > [Channel Integration], the corresponding social channel accounts will not be displayed.

 

Read more

 

 

 

 

Have more questions? Submit a request

Comments