You can customize the WhatsApp System Template (default template) to match your brand's style and tone, offering greater flexibility and improving brand recognition.
This article will cover the following:
1. View system template
Once you successfully integrate WhatsApp, the system will automatically submit the system templates for review. Once approved, the system will automatically send the corresponding templates based on the scenario.
In the SHOPLINE Admin, go to [Channel Integration] > [WhatsApp] and click on the "Message template" tab.
In the drop-down menu, select "System template". All default system templates will be displayed.
2. Edit system template
Step 1
If you want to modify the system template, you can click the Edit template button on each template.
*Note: The steps for editing the system template are similar to editing a custom template. For more details, please refer to WhatsApp Custom Template.
Step 2
Select the application and language.
*Note: Unlike custom templates, system templates currently only support selecting one language type.
Step 3
You can set the title: "None", "Text", "Image", "Video", or "File".
Step 4
In the "Body text" field, there will be default content that you can edit.
*Notes:
- Various dynamic text options are provided below the field and can be applied within the message.
- The dynamic text supported by each message template may vary. For example, the "How many unchecked item messages are left in the shopping cart" template offers four types of dynamic text: "Customer name", "Cart quantity", "Total cart amount", and "Checkout link".
- You can use AI Smart Content to help you create content. For more details, please refer to the following FAQ.
Step 5
You can add a description (a short text at the bottom of the message).
Step 6
Click Add button and select the button type: "Quick reply", "Dial the number", or "Visit URL".
*Note: The system currently supports adding up to 10 buttons.
-
Quick reply: Enter the button text in the field to the left and select the action for clicking the button: "None", "Subscribe to the store messages", and "Unsubscribe from the store messages".
*Note: If you want to add multiple "Quick reply" buttons, you need to add them consecutively and must not include other types of buttons in between.
-
Dial the number: Enter the button text in the field to the left and enter the phone number in the field to the right.
*Note: The system currently supports adding only one "Dial the number" button.
-
Visit URL: Enter the button text in the field to the left and enter the URL in the field to the right.
*Note: The system supports adding two "Visit URL" buttons and must be placed consecutively.
Step 7
Upon completion, you can save the template as a draft or submit it for review.
i. Save as draft
Click the Save button. You can click Edit template to continue editing the template later.
ii. Save and submit for review
Click the Save and submit for review button.
There are three review statuses: "Under Review", "Approved", and "Rejected".
- If the review status is "Under Review" or "Rejected", you can click Preview to view the newly submitted template content.
- If the submitted template is approved, the existing template content will be updated to the new template content.
*Note: Until the edited template is approved, the system will continue using the previously approved templates.
Read more
Comments