New Domain Setup

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⚠️ This feature is supported for the yearly plan only.

SHOPLINE has launched a new domain setup, upgrading your website's security mechanisms to provide enhanced protection against unexpected external DDoS network attacks (see note) and improve URL stability. This ensures a safer and more efficient website experience for your store’s customers.

If you’ve already set up a custom domain redirect, please refer to the steps below to connect your custom URL to your store and set it as your store’s domain.

Note: DDoS (Distributed Denial of Service) attacks occur when hackers use 
multiple infected devices to send massive requests to a target server,
overwhelming its capacity and causing service interruptions.
This impacts the availability of websites and applications.

 

This article will cover the following:

 

Step 1. Log into your DNS panel and add the CNAME record

Please log into the "Domain Hosting Platform" used for your domain and navigate to the DNS setup section. Configure the following record for the domain:

i. Add a new CNAME record as below: 

Host Subdomain
Record Type CNAME
Point to/ Destination your complete custom domain.cname.shoplineapp.com

 

Example: 

*Note: The example below is only for reference. Please fill in the actual domain content as per your website URL.

Assuming the store's website URL is "www.shopline.tw", the CNAME record to be filled in should be as follows:

Host www
Record Type CNAME
Point to/ Destination www.shopline.tw.cname.shoplineapp.com

 

Once the above CNAME record is set up, you can view the record in the DNS panel.

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ii. What is my subdomain? 

Please go to the homepage of your web store. In the browser's address bar, you will see the complete URL of the store. The content between the "/" symbol and the "." symbol is your subdomain.

Take the example below. Suppose your URL is "www.shopline.tw", and you want to link this URL with the SHOPLINE store, then the "Subdomain" in the record will be "www".

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Step 2. Wait for it to take effect

Upon completing the record setup in Step 1, it shall take some time for the changes to take effect. After that, you can use Google's tool, Dig (DNS lookup), to verify if the CNAME record has taken effect.

We recommend that you use the "blue chat bubble" icon 截圖 2023-08-08 下午2.19.17.png at the bottom right of the SHOPLINE Admin to contact the Online Merchant Success Team. Let them know that you have completed the setup to facilitate the checking and confirmation process.

 

 

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