⚠️ This feature is supported for the yearly plan only.
SHOPLINE has launched a new domain setup, upgrading your website's security mechanisms to provide enhanced protection against unexpected external DDoS network attacks (see note) and improve URL stability. This ensures a safer and more efficient website experience for your store’s customers.
If you’ve already set up a custom domain redirect, please refer to the steps below to connect your custom URL to your store and set it as your store’s domain.
Note: DDoS (Distributed Denial of Service) attacks occur when hackers use
multiple infected devices to send massive requests to a target server,
overwhelming its capacity and causing service interruptions.
This impacts the availability of websites and applications.
This article will cover the following:
Step 1. Log into your DNS panel and add the CNAME record
Please log into the "Domain Hosting Platform" used for your domain and navigate to the DNS setup section. Configure the following record for the domain:
i. Add a new CNAME record as below:
| Host | Subdomain |
| Record Type | CNAME |
| Point to/ Destination | your complete custom domain.cname.shoplineapp.com |
Example:
*Note: The example below is only for reference. Please fill in the actual domain content as per your website URL.
Assuming the store's website URL is "www.shopline.tw", the CNAME record to be filled in should be as follows:
| Host | www |
| Record Type | CNAME |
| Point to/ Destination | www.shopline.tw.cname.shoplineapp.com |
Once the above CNAME record is set up, you can view the record in the DNS panel.
ii. What is my subdomain?
Please go to the homepage of your web store. In the browser's address bar, you will see the complete URL of the store. The content between the "/" symbol and the "." symbol is your subdomain.
Take the example below. Suppose your URL is "www.shopline.tw", and you want to link this URL with the SHOPLINE store, then the "Subdomain" in the record will be "www".
Step 2. Wait for it to take effect
Upon completing the record setup in Step 1, it shall take some time for the changes to take effect. After that, you can use Google's tool, Dig (DNS lookup), to verify if the CNAME record has taken effect.
We recommend that you use the "blue chat bubble" icon at the bottom right of the SHOPLINE Admin to contact the Online Merchant Success Team. Let them know that you have completed the setup to facilitate the checking and confirmation process.
Read more
- Link a Domain Hosted on GoDaddy (New Edition)
- New Upgraded Domain Setting - Link a Domain Hosted on Cloudflare
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