Hongkong Post - e-Express Introduction and Application

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Hong Kong merchants can use Hongkong Post e-Express service to execute deliveries.

In this article, you will find:


1. Service features

The shipping fee of Hongkong Post e-Express is more affordable than that of other cross-border logistics service providers, and an online tracking service is provided.

  • Covers more than 43 destinations around the world.
  • 7 - 14 business days shipping time.
  • No fuel surcharge or extra fee for remote areas.
  • Charges are based on actual weight.
  • 24-hour online tracking service


2. Application process

To use Hongkong Post e-Express, you must first open a SHOPLINE LOGISTICS-OneShip monthly account.

If you have applied for a SHOPLINE Logistics-OneShip monthly account, please contact our Online Merchant Success Team to assist with the application process.

Currently, the logistics services supported by OneShip include SF Express (Hong Kong), Zeek2Door, HAVI Frozen Delivery, Kerry Express (local shipping), Hongkong Post Speedpost, Jumppoint and DHL International Delivery.

SHOPLINE has integrated with the logistics management system OneShip. Merchants can import orders from SHOPLINE stores into the OneShip system to process the shipment.

Application for OneShip postpaid account

  1. Proceed to the link: https://marketing.oneship.io/hk/sign-up and submit your application.
  2. Merchants using a OneShip postpaid account will be charged by SHOPLINE for monthly shipping charges and monthly value-added service fees (if any). You can choose one of the following two payment methods:
    • Authorized bank account automatic transfer fee (Recommended).
    • Pay a deposit of $10,000, and the monthly bill can be paid by bank transfer/credit card (3% credit card surcharge).

A. Authorized bank account automatic transfer fee

If you select "Authorized bank account automatic transfer fee," please download and fill in the attached "Direct Debit Authorization Form" and mail it along with the following documents to SHOPLINE's office address: 21/F., Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong (Attn.: MS Team).

  • Apply as a company: Copy of Business Registration Certificate
  • Apply as an individual: Copy of the applicant's identity card + copy of bank statement in the applicant's name within the past three months
  • If you wish to use services from HAVI, please provide a copy of the Restricted Food Permit.

*Note: The bank account information in the Direct Debit Authorization Form must match the company or individual merchant name selected in the application form.

If the Direct Debit Authorization Form information is incorrect or incomplete, please redo it and mail the form again. You can send the form to SHOPLINE for confirmation before sending the documents. If you have applied for other logistics services and submitted relevant documents before, please contact SHOPLINE for confirmation.


B. Pay a deposit of $10,000

If you choose to pay the monthly deposit of $10,000 with a bank transfer/ by credit card, please obtain the company's bank account information from SHOPLINE to pay the deposit.

Once we receive your documents, we will assist you with the subsequent application steps as soon as possible.


3. Admin settings

To activate the Hongkong Post e-Express, you have to add a new delivery option in Admin. 

Proceed to SHOPLINE Admin > [Settings] > [Delivery Options], and click on the Add button.

Select "Custom" for the Delivery Type, and enter the name and description of the delivery option.


Set up the "Shipping Zone and Delivery Fee" according to your preference.



Click Add and the "Apply to all promotions" window will appear. Select whether or not to apply to all promotions, and click OK to complete.


Once completed, customers will be able to select the respective delivery option and pick-up address during checkout.


4. Shipping process

Step 1. Execute the shipment

Click the + Create Order button on the top right of the [Shipments] > [Order Management] and select Create Order or Bulk Create

For more information, please refer to the following:

  1. How do I book for a single shipment?
  2. How to create shipments in bulk?

For SHOPLINE merchants, the order will directly integrate into OneShip's "Order Management" page. Merchants can execute the shipment from here without the need to create a new order. 

*Note: Please fill in "SHOPLINE Solution Limited" on the sender name for account identification by the Hongkong Post.



The product name in English, product weight and unit price must be entered for international express packages. You can modify the product name or weight in Step 2.


Next, select HKPOST-E-express for the logistics service provider.


Fill in the additional information (optional), which will be helpful for the customs clearance process.


What is the IOSS number?

Starting from July 1, 2021, all commercial goods imported into the EU will be subject to VAT regardless of the value. If the parcel value is equal to or less than €150, merchants can use Import One-Stop-Shop (IOSS) to collect VAT during checkout.

If merchants do not fill in the IOSS number, the local postal service might inquire further about customs clearance.

There are 27 countries in the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, French, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.



Step 2. Print shipment label

On the "Order Management" page, check the shipments you want to bulk print, and then click Print labels in bulk.

For more information, please refer to the following:

  1. How to print a single label?
  2. How to create multiple labels at once / Bulk print labels?

The default samples of the shipment label are as follows:



Step 3. Book a shipment

Self-delivery: After creating a shipment through the OneShip system, please print the shipment label and attach it to the well-packaged parcels, and drop them off at various drop-off locations.

For the drop-off address, please refer to this link

*Note: After the delivery, Hongkong Post will print out a receipt that will include the shipment numbers and quantity. Please keep the receipt for future use if any problem occurs.


5. Monthly freight

OneShip will charge the monthly shipping fee based on the actual shipping amount. The shipping fee will be subject to Hongkong Post.


6. Notes

A. Price and Delivery Standard

Click here for the price list for e-Express.

*Note: The price list is for reference only. The final shipping fee will be subject to Hongkong Post. Click here for the e-Express postage rate.

You can use this link to calculate the postage of eExpress service. Click Submit to send the information you entered for calculation.

*Note: The postage is based on the weight of each shipment.


B. Shipment

Self-delivery: After creating a shipment through the OneShip system, please print the shipment label and attach to the well-packaged parcels, and drop them off at various drop-off locations.

For the drop-off address, please refer to this link


C. Shipment Tracking

The e-Express service provides tracking service. Click here to track the shipment.

e-Express Service only provides below four delivery status online, and there will be no mail tracking service of any other kind.

  1. Acceptance at counter;
  2. Handed over to the carrier / Left for destination;
  3. Arrival at overseas mail processing centre;
  4. Delivered

*Note: Please pay attention to the delivery status of the international express package. In case of any customs clearance problems, you are responsible to contact Hongkong Post to handle the issue.


D. Shipping Information

According to the usual practice of postal administrations in each country, the delivery staff will not contact the recipient before delivering the mail and will only provide delivery to the recipient’s address once.

If there is no one at the recipient’s address, the delivery staff will leave a notification letter notifying recipients to retrieve the parcel at the designated post office.


E. Affected Postal Service Area

Hongkong Post may suspend service or impose weight restrictions for the delivery to some countries due to shipping shortages and different factors in each country. You are recommended to check the latest postal news regularly.

For more information, please refer to Types of services currently available to overseas destinations.


F. Prohibited Products and Customs Regulations

Since prohibited products and customs regulations vary by country, please ensure that the weight and volume of your shipment do not exceed the maximum limit set by the destination and do not contain any prohibited or restricted items to ensure successful delivery.

List of commonly prohibited products by Hongkong e-Express:



*Hongkong Post will notify you to retrieve the package at the initial shipping store if the parcel contains undeliverable or prohibited products that cannot pass airport security. Please present the delivery receipt and identification card for retrieval.

Please see the Post Office Guide for the details of prohibited articles.

Please click here for the service information on the overseas posts.


G. Claim Channel

HKP only processes indemnity claims for the loss of an e-Express item originating from Hong Kong. Compensation is payable in respect of the total loss of postal items (except mail items destined to Mexico, South Africa, Russia and Ukraine).

in view of the easing of the epidemic and the gradual restoration of air transportation and postal operations in various regions, to balance the interests of senders and simplify the compensation procedures, after review, e-Express items posted on or after 26 April 2021 without delivery status* displayed on the websites within two months from the date of posting will be considered a total loss.

Delivery status*: Refers to the status of successful delivery or attempted delivery of an e-Express item to be displayed on the websites of destination postal administrations or that of Hongkong Post (whichever shows the latest).


If Hongkong Post is satisfied that the claimant has sustained direct loss as a result of the loss of the item, an indemnity up to the following limits is payable to the claimant:

  1. HK$1,000 (for any item weighing 500g or above); or
  2. HK$500 (for any item weighing less than 500g).

The claimant should provide the receipt/ invoice to substantiate the value of contents/ the replacement cost of documents, which should tally with the information stated on the shipping label.

The sender may claim indemnity from Hongkong Post for a total loss of an item within two to four months after the date of posting. Late submission of claims will not be entertained under any circumstances.

In case of a total loss of postal items and you need to make further claims, please contact the SHOPLINE Online Merchant Success Team first.


7. Useful Links






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