SHOPLINE will soon launch the "View Facebook Interactive User" feature on the Customer Management page. With this feature, Facebook users who have interacted with the store can be view on the list. Users' information like their name, last interaction time, and the Page they interacted with will be archived easily.
In this article, you'll find:
- View Facebook interactive users from store Admin
- Search a particular Facebook interactive user
- View bound social accounts from store Admin
- Notes
1. View Facebook interactive users from store Admin
In the SHOPLINE Admin, go to [Customer Management] > [Customers] and select the Facebook User tab to view the list of users.
*Notes:
- The "Facebook User" tab will only appear when your store has connected to at least one Facebook Page.
- The "Facebook User" tab shows users who have: 1) posted messages on Facebook Page(s); 2) left comments during Facebook live stream; 3) sent messages through Facebook Messenger.
In the list under the "Facebook User" tab, you can find:
- Facebook Name: The name of the interactive user on Facebook.
- Interacting Fan Page: If your store has connected to multiple Facebook Pages, you can check which page the user has interacted with your store.
- Last Interacting Time: The last time when the user posted a message on the Facebook Page, left comments on Facebook Live, or sent a message through Facebook Messenger.
*Note: Customers' interactions with the Facebook Page are recorded only after September 2021 - Tag: Tags created in the Message Center or customer details page.
- Bind to Online / Offline Store Customer: If the user has bound with an existing membership profile in the store in the Message Center, the customer/member name will be shown. Tap the name to open the customer details in another window.
- Chat: Click the button to open a conversation window with the user in the Message Center.
2. Search a particular Facebook interactive user
On top of the "Facebook User" list, you can select filtering conditions or enter keywords to search for a specific user.
1. Available filtering conditions:
- Last interacting time
- Tag
- Interacting Fan Page
- Customer binding to online / offline store
- With mobile number
- With email
2. Search by entering the user's name
- User's name on Facebook
- Customer/member name bound to the online/retail store
3. View bound social user information from store Admin
If you have bound the customer's Facebook account with the store's existing customer profile, you can go to the SHOPLINE Admin > [Customer Management] > [Customers] and click View to see the bound Facebook user account.
Apart from Facebook accounts, other social accounts, including Instagram, LINE, and WhatsApp, which the customer has bound will also be displayed here.
For more information on how to bind social accounts in the Message Center, please refer to the following article.
*Please note:
- If you have never interacted with the social accounts before, the "Chat" button will be grayed out.
- Click the Edit button on the top right to unbind.
*Only unbinding Facebook/ LINE accounts are supported. Unbinding Instagram/ WhatsApp accounts are not supported, with "Not support to unbind" displayed. - If the bound LINE ID differs from the one used to register as a store member, the system will display a prompt asking you to unbind.
4. Notes
- According to the new Facebook Messenger Policy, since 2020/3/4, if a user has not interacted with your store via Facebook Messenger within 24 hours, you cannot send system messages to the user. One-on-one private replies will not be available if there is no interaction within 7 days.
- Online store members who registered via Facebook will not appear in the "Facebook User" tab if they have never interacted with your Facebook Page.
- If your store has disconnected from a Facebook Page, the customer/user who interacted with the Page will not be removed from the list. However, the "Chat" button on the right side of the list will be grayed out and cannot be selected.
Comments