Store Credits | POS App

To apply for this and other POS features, please contact our Merchant Success Team. 

 

SHOPLINE's POS app supports the Store Credits feature, which means customers are now able to also use online store credits when checking out at a physical store.  

This article will cover the following: 

• How to enable the feature
• How to apply store credits during checkout on the POS app
• View from SHOPLINE Admin
• Notes

 

1. How to enable Store Credits for POS

Step 1

In SHOPLINE Admin, go to [Customers Management] > [Store Credits].

 

Step 2

Slide the "POS Apply Credit" toggle switch "ON" to allow customers to redeem store credits during checkout. Click the Update button to save the changes.

 

POS app will show the current store credits balance in the member's account regardless of whether the POS Apply Credit feature is switched on or off.

 

2. How to apply store credits during checkout on the POS app

If there are store credits remaining in the customer's account, the customers are able to apply store credits during checkout using the POS app.

 

You will find an "Applied Store Credits" column during checkout as per below. ($0 Store credit deducted by default)

 

*Note: You will not be able to apply store credits if your device is not connected to the Internet. However, you will still be able to complete the checkout process without an Internet connection. 

Enter the amount of store credits you wish to apply in the column. Click Done to apply.

 

You can also click the + button to apply store credits without entering the amount (The system will apply all applicable credits to the cart).

 

The applied store credits will be shown in the next step of checkout as well. Select the payment option to complete the transaction.

 

3. View from SHOPLINE Admin

You can view applied credits for POS app orders in SHOPLINE Admin by going to [Order Management] > [Orders]. Select the POS tab, select an order and go to the "Applied Store Credit" column under Product Detail.  

 

Transaction reports will also show the "Applied Store Credit" field.

 

4. Notes

1. When paying off a pre-order, the statement will include the deposit and store credits from the original order.

2. You will not be able to apply store credits if your device is not connected to the Internet. However, you will still be able to complete the checkout process without applying store credits when offline.

3. Click the Refresh button icon if the current store credits amount shown is not updated.