Executing shipments with Ninja Van

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*Please contact SHOPLINE Online Merchant Success Team to apply for this service*

Merchants in Malaysia are now able to apply for Ninja Van's integrated logistic service for executing shipments. SHOPLINE will help to create a Ninja Van delivery option for use in SHOPLINE Admin after your application has been approved. Once you have been approved, you can check delivery details and fees in [Settings] > [Delivery Options]. Merchants can also save time on executing, re-executing, cancelling, and printing labels for multiple Ninja Van-shipped orders at once by using bulk actions. 

Ninja Van is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer's delivery address must be in Malaysia.

Important Notice: Orders created with other shipping methods cannot be edited or changed to the integrated Ninja Van service.

Cash-on-delivery payments for deliveries made with Ninja Van need to use the Ninja Van COD payment option. SHOPLINE's Online Merchant Success Team will help set up the payment option at the same time as the delivery option. 


Service introduction

Parcel dimension restrictions Delivery time Delivery coverage

L+W+H ≦ 300 cm

Max weight 30 kg

Parcel will be delivered to customers in 3 days, starts from the day after Ninja Van driver picks up parcels, delivery date will be adjusted if fall on non-working dates.

ex: parcel been picked up on 2/10, will be delivered to customer within 2/11–2/13

Subject to Ninja Van official announcement (note)

For packaging guidelines and regulations please refer to the Ninja Van Official Document. Parcels must be packaged according to Ninja Van's packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Ninja Van at the shipper's cost.

Ninja Van reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.


Shipment process

Step 1 : Execute shipment

Click the order that is "Non-executed." You will see the [Execute Shipment] button in the order details page.


After pressing the [Execute Shipment] button, the [Basic Sender Info] window will appear. Double-check the pickup address, choose the parcel size, and reserve a pickup time.

*Please make sure the information is correct before you click [confirm], as you will not be able to edit the order after this point. 


Please be noted:

  1. [Execute Shipment] will send the order details from SHOPLINE to Ninja Van. Once the Ninja Van system has created an order, the delivery status will be updated to "Awaiting Shipment." You can now print out the label and wait for Ninja Van to pick up the parcel.

  2. Same-day pickup is not currently supported.

  3. Ninja Van will pick up parcels within three days of the pickup date you booked. 
    For example, if you chose Aug. 25th as your pickup date, Ninja Van will pickup within Aug. 25–Aug. 27. (excluding public holidays and weekends). The pickup date will be postponed until the next working day if your reserved date falls on a national holiday or a weekend. 

  4. Parcel size is a reference for Ninja Van to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Ninja Van measures the actual weight in their distribution center.

Step 2: Print out waybill and label parcel

When the order delivery status is updated to "Awaiting Shipment", you can print the parcel label (waybill) and wait for Ninja Van driver to pick it up.

For packaging and labelling details and regulations, please refer to the Ninja Van Official Document

On the [Order Details] page, [Print Labels] button is located in the [Product Details] section.



Step 3: Ninja Van Driver Pickup

A Ninja Van driver will come on the reserved date to pick up parcels and will contact you via phone.

If you have any problems with the pickup process, such as driver behavior or a no-show etc., please send an email to support_my@ninjavan.co. with following details:

Tracking Id :

Date Of Delivery : 

Issue :



Prohibited items

  • Credit cards or ATM cards
  • Human or animal remains, religious artifacts
  • Firearms or swords
  • Living things.
  • Poisonous or toxic substances
  • Examination certificates, passports, and insurance documents that cannot be reproduced
  • Written drafts, original films, tapes, and film material that cannot be reproduced
  • Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner
  • Cash, cheques, bills, stocks and other marketable securities
  • Perishable items such as vegetables, fruits etc.

For the latest list of prohibited items see: Ninja Van Official Document



Bulk actions 

Merchants can use bulk actions to execute/re-execute/cancel multiple Ninja Van orders, as well as print parcel labels for batches of orders at the same time.

*Please note:

  • Only store owners and staff with permission to edit orders can execute bulk actions. 
  • You cannot edit the pickup address when executing/re-executing shipments. 
  • The pickup address will not be shown when bulk executing/re-executing shipments.


Bulk execute/re-execute Ninja Van orders

Step 1.

In SHOPLINE Admin, go to [Order Management] > [Orders] and select [Ninja Van (via SL logistics) Order Management] from the dropdown menu on the right-hand side.


Step 2. 

Once you have chosen Ninja Van (via SL logistics) Order Management, choose either [Non-executed] or [Canceled] orders using the tabs at the top of the page.


Step 3. 

Select all of the orders that you want to execute/re-execute, and then click the [Execute Shipment] button.


Step 4. 

You can select either [Dropoff] or [Pickup] for the pickup type.



Bulk print labels 

Step 1. 

Once you have chosen Ninja Van (via SL logistics) Order Management, go to the [Awaiting Shipment] tab.


Step 2. 

Select all of the orders that you want to print labels for, and then click the [Print Labels] button.


Step 3. 

Go to [Report & Analytics] > [Bulk Action Process] to check whether the bulk action you have just executed has been successful. To download a single final containing the waybills/parcel labels of all of the orders included in the bulk action, click the [Download] button in the [Result] column.



Bulk cancel shipments 

Step 1.

Once you have chosen Ninja Van (via SL logistics) Order Management, go to the [Awaiting Shipment] tab.


Step 2.

Select all of the orders that you want to cancel shipment of, and then click the [Cancel Shipment] button.



Checking the status of a bulk action 

To see if a bulk action has been successfully completed, go to [Report & Analytics] > [Bulk Action Processes] and find the entry for the bulk action. 

You can see which specific orders (if any) have been unsuccessfully canceled/executed/re-executed/had labels printed for in the [Result] column. Orders that have failed as part of a bulk action will be listed individually. 

To find out details of why a specific order included in a bulk action was unsuccessfully processed, go to the Order in [Order Management] > [Orders], and then check its [Order activities logs]. 



Other shipment and returning notes

Ninja Van Customer Service Contact Info:

Customer service web page: https://www.ninjavan.co/en-my/contact-us

Customer service phone number: +60 111 722 5600

Customer service email: support_my@ninjavan.co

Shipment note:

If your parcel is damaged, missing, or in other extreme cases while being delivered by Ninja Van, Ninja Van will send a notification mail to sender for further action. If you have other question please contact SHOPLINE for assistance.

Returning note:

If parcel been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with no extra charge.


MYR logistics options pricing & details

Please note:

  • Prices are subject to a 6% SST.
  • SHOPLINE reserves the right to amend this price list at any time without prior notice. 



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