SHOPLINE Payments supports customizing email addresses for SHOPLINE Payments. Merchants can set up different emails according to different scenarios. This facilitates the management of messages of all kinds, enhancing management efficiency at a great scale.
This article will cover the following:
1. How to customize SHOPLINE Payments email addresses
Step 1
In the SHOPLINE admin, go to [Settings] > [Payment Options]. Click on View SHOPLINE Payments account.
Step 2
In the homepage of the SHOPLINE Payment account, click Go to Settings on the banner. You will then be directed to the page for customizing email addresses.
You can also scroll down to find the "Account Settings" section and click Set up.
Step 3
Upon entering the settings page, you can set up email addresses for the scenarios listed below.
- Service Activation Notification: When you apply for a new payment method or other services, the application progress notifications will be sent to this email adderess.
- When chargebacks, transaction disputes, or abnormal store statuses occur, relevant progress notifications will be sent to this email address.
- When funds change or relevant documents are issued, notifications will be sent to this email.
- When payment or refund status changes, notifications will be sent to this email address.
Enter the emails and click Save to complete the setup. Please make sure to fill in valid address addresses in case the notification cannot arrive at your inbox.
2. Notes
- You can set up one email for each scenario. Please make sure to provide correct and valid email addresses. If you skip the settings, the system will import the contact email you entered for SHOPLINE Payments.
Read more
- Account Management | SHOPLINE Payments
- Frequently Asked Questions | SHOPLINE Payments
- Custom Notifications - Order Related
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