SHOPLINE's Message Center introduces the "To-Do" feature, allowing you to mark messages that are unreplied or pending confirmation as To-Do. This enables you to address them later, greatly enhancing your message management efficiency.
This article will cover the following:
1. Mark messages as To-Do
Step 1
In the SHOPLINE Admin, go to [Social Commerce] > [Message Center] and select the "Shop Message" or "Instant Message" tab. Then, click on the conversation with the customer.
*Note: The following instructions will be illustrated using messages in the "Instant Message" tab.
Step 2
Hover the cursor over the message you want to mark as To-Do. The icon will appear next to the message.
*Note: System messages such as shopping cart links, order creation notifications, order update notifications, etc. do not support this feature.
Step 3
Click on the icon to mark the message as To-Do. Click it again to cancel.
The number of To-Do messages will appear on top of the conversation. Click the icon to see all To-Do messages.
*Note: The latest messages marked as To-Do will appear at the top, from the latest to the oldest.
You can perform these 2 actions to the message:
- Remove from To-Do list.
- Return to the original text: It will direct you to the respective message in the conversation.
*Note: Messages in the "Shop Message" tab do not support these two actions.
2. Filter conversation with To-Do messages
Click the icon on top of the "Instant Message" tab. Then, you can filter conversations with To-Do messages.
*Note: Messages in the "Shop Message" tab do not support this feature.
Read more
Customer Message Settings | Message Center
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