To-Do Messages | Message Center

SHOPLINE's Message Center introduces the "To-Do" feature, allowing you to mark messages that are unreplied or pending confirmation as To-Do. This enables you to address them later, greatly enhancing your message management efficiency.

This article will cover the following:

 

1. Mark messages as To-Do

Step 1

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center] and select the "Shop Message" or "Instant Message" tab. Then, click on the conversation with the customer.

*Note: The following instructions will be illustrated using messages in the "Instant Message" tab.

Screen Shot 2024-04-17 at 11.32.32 AM.png

 

Step 2

Hover the cursor over the message you want to mark as To-Do. The 截圖 2024-03-29 下午4.06.50.png icon will appear next to the message.

*Note: System messages such as shopping cart links, order creation notifications, order update notifications, etc. do not support this feature.

Screen Shot 2024-04-17 at 11.48.19 AM.png

 

Step 3

Click on the icon to mark the message as To-Do. Click it again to cancel.

Screen Shot 2024-04-17 at 11.51.05 AM.png

 

The number of To-Do messages will appear on top of the conversation. Click the icon to see all To-Do messages.

*Note: The latest messages marked as To-Do will appear at the top, from the latest to the oldest.Screen Shot 2024-04-17 at 11.53.33 AM.png

 

You can perform these 2 actions to the message:

  • Remove from To-Do list.
  • Return to the original text: It will direct you to the respective message in the conversation.

*Note: Messages in the "Shop Message" tab do not support these two actions.

Screen Shot 2024-04-17 at 11.56.21 AM.png

 

2. Filter conversation with To-Do messages

Click the 截圖 2024-03-30 上午11.59.07.png icon on top of the "Instant Message" tab. Then, you can filter conversations with To-Do messages.

*Note: Messages in the "Shop Message" tab do not support this feature.

Screen Shot 2024-04-17 at 12.01.00 PM.png

 

 

Read more

Customer Message Settings | Message Center

 

 

 

 

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