Product Subscription

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*Product Subscription feature is available for merchants using the Customization module. For more information and details on pricing, please contact the Online Merchant Success team.

What is a product subscription?

With this feature, customers with long-term product demand can get their products more conveniently. Our system automatically generates orders on a fixed basis so that customers can receive their orders on a fixed schedule. 

 

The process of product subscription

  1. The merchant sets up the subscription product and subscription cycle.
  2. Customer orders a subscription product on the shop > Customer receives the product.
  3. The system automatically creates new orders by cycle > Customer receives the product again with the same payment and delivery method as the last cycle.
  4. Repeat Step 3 until the customer applies to end the subscription.

This article will guide you on how to:

 

1. Set up a subscription product

Step 1

In the SHOPLINE Admin, go to [Products & Categories] > [Products]. Click Add to add a new product. 

For more information, please refer to Adding Your First Product.

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Step 2. Subscription product's Cycle & Subscription setup  

Go to the "Quantity & Princing" tab, and switch on the "Subscription Product" toggle to set the subscription cycle and subscription limit.

The system will automatically generate orders according to the cycle you set, and terminate this subscription service once the number of subscription orders has reached the subscription limit. 

  • Cycle: 7, 14, 30, 45, 60, 90, 180, 365 days
  • Subscription: Can be set to "Unlimited" or 1-99 subscription(s).

For example: If you set the cycle of product A to 7 days and the subscription limit to 2. When the customer places an order for product A on 1 December, the system will automatically generate an order for product A on 8 December and 15 December. The subscription will terminate on 15 December once the last order is created.

*Note: 

  • Only one type of cycle/subscription limit per product is supported. 
  • After the launch of the subscription limit, the existing subscription product information will be as follow: 
    • Cycle: Will automatically be applied with the number of days you originally set. 
    • Subscription: Set us "Unlimited". 
  • If you edit an existing subscription product, the subscription product orders placed after the edit will be created based on the new cycle/subscription setting. Orders placed before the edit (including subsequent subscriptions) will not be affected. 

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After the setup is complete, the product page at the storefront will display the subscription product cycle.

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If the subscription Product has a subscription limit, once the customer has placed a subscription order, the current subscription order and the subscription limit can be viewed on the order details page in the Member Center.

*Note: Currently does not support displaying the subscription limit on the first order. 

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*Note: Please make sure the payment and delivery method are valid before setting up a subscription product.

Currently, product subscription supports the following payment methods:

  • All non-integrated payment methods
  • [Coming soon] Stripe credit card
    • Available for merchants qualified for Stripe payment application

Product subscription supports all kinds of delivery methods. If you are using product subscriptions that automatically execute delivery, please select the following delivery methods:

  • All non-integrated delivery options
  • Integrated Tcat delivery/COD
  • Integrated 7-11 B2C pickup/pickup COD
  • Integrated 7-11 C2C pickup/pickup COD
  • Integrated FamilyMart B2C pickup/pickup COD
  • Integrated FamilyMart C2C pickup (pickup COD is currently not supported)
  • Integrated HCT Logistics pickup/pickup COD
  • Integrated FamilyMart Frozen pickup (Frozen pickup COD is currently not supported)

Unsupported delivery option for product subscription:

  • Ezship: Ezship cannot receive subscription order information since it is a semi-integrated delivery option. Therefore, if you still wish to offer this option, it is recommended to manually create delivery information on the Ezship platform for orders generated by subsequent regular subscriptions.

 

2. Product Subscription Management

Go to the SHOPLINE Admin > [Order Management] > [Product Subscription].

Here you can check Subscription Information, Next Order Creation Time, Subscription Cycle, Name, Status, and Created Subscription.

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Click on the Product Name to view all the orders created under that subscription order.

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Click on the Order Number to view more as well as edit and update order details here. 

For further information, please refer to Order Management.

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3. Edit Product Subscription Order

When customers want to change the order status or next order creation time, you can go to the SHOPLINE Admin > [Order Management] > [Product Subscription] and click on a Product Name.

i. Pause Product Subscription Order

Step 1. Click Pause Subscription on the right.

Before clicking Pause Subscription, the order status will appear "In Progress", and the "Next order creation date" on the right is "2019-01-30".

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Step 2. A pop-up window will show up as below, please click OK.

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When you see a system message "Subscription paused successfully"; the order status on the left will have been changed to "Ended"; the button on the top right corner will be changed to "Resume Subscription", and the Next order creation date will be "None".

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ii. Resume Product Subscription Order

Step 1. Click the Resume Subscription button at the top right.

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Step 2. A pop-up window will show, you can set the next order creation date here, and click OK.

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When you see a system message "Subscription resumed successfully"; the order status on the left will have been changed back to "In Progress"; the button on the right top corner will be changed back to "Pause Subscription"; and the Next order creation date will be the date you just set, e.g. "2019-01-30".

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iii. Edit next order creation time

Step 1. Click Change next order creation date when the order status is "In progress".

The next order creation date is "2019-01-30" in the example below.

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Step 2. A popup window will show, you can change to a new next order creation date here, and click OK.

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When you see a system message "Next order creation date changed successfully", the next order creation date will be updated to the date you just set, e.g. "2019-02-05".

Note: The "Next order creation date" can be set as the day after. This means if the merchant changes the creation date to 10 June, you can set the creation date on 11 June.

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*Note: Once you change the next order creation date, the future orders in that subscription order will be created based on this change.

For example, a customer places a subscription order on May 17th and the subscription cycle is 30 days, future orders will be created as below:

  • 1st subscription on 17 May
  • 2nd subscription on 17 June

If the customer applies to postpone the 3rd order subscription to 25 July, future orders will be created as below:

  • 3rd subscription on 25 July
  • 4th subscription on 24 August (25 July + 30 days)
  • 5th subscription on 23 September(24 August + 30 days)

 

iv. Clear subscription order

When the status of the latest subscription order is "Cancelled", you can choose to clear the order so that the next order created will take up and replace the canceled subscription order.

As shown below, when the latest order (the 5th subscription) is canceled, a "Clear" button appears.

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After clicking Clear, the subscription order will be removed as shown below:

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When the next order is created, it will replace the subscription order as shown below:

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4. Notes

  • Product subscriptions are like general products. The inventory will be automatically deducted when the order is created. The order will not be created if the product is out of stock. To ensure a smooth continuation of the subscription cycle, after replenishing the inventory, please click the "Change next order creation date" button to adjust the next order creation date. Therefore, please pay close attention to the inventory of products under the subscription scheme, and update the next order creation date after a restock.

  • Created automatically by the subscription scheme, discount, delivery fee or shop credit will not be included starting from the second order. However, Order Reward Credits will still be assigned after every order is paid.
    • For example, the amount of the subscription purchase is $1000, and the delivery fee selected by the customer is $100. Only the first subscription order will consist of the delivery fee (i.e. the total order amount is $1100). The total order amount will be $1000 starting from the second order (delivery fee excluded). Therefore, if you wish your customers to pay the delivery fee, please consider including the delivery fee in the product price for subscription, then use the free shipping campaign for smoother operation.

  • After starting the subscription cycle, if the customer reaches the membership upgrade condition and is upgraded to a VIP, the subscription order created after the membership upgrade will not receive the default membership level benefits. Similarly, even though the subscription scheme has set a member price, members will not be charged the member price if they get upgraded after starting the subscription cycle.

  • If order remarks are left in the first subscription order, they appear in subsequent orders. However, if there is a delivery remark left in the first subscription order, it will not automatically appear in the next subscription orders. 

  • Once the subscription begins, subsequent orders will be generated and charged at 10:00 AM on the day of the order production. 

 

Read More

Subscription Order Reminder

 

 

 

 

 

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