Product Subscription

4.SHOPLINE_Support_EC_SC.png

 

*Product Subscription feature is not included in module, it is an add-on feature, please contact live chat for further enquiry.

What is Product Subscription?

With this feature, Product Subscription, customers with long-term order demand can get their products more conveniently. Our system automatically generates orders on a regular basis so that customers can receive their products regularly by placing a one-off order and paying on terms.

The Process of Product Subscription

  • Merchant sets up subscription product and subscription cycle 
  • Customer orders a subscription product on shop > Customer receive the products
  • System automatically creates new order by cycle > Customer receive the product again with the same payment and delivery method as last cycle
  • Repeat step 3 until customers apply to end the subscription

This article will guide you on how to:

 

 

A. Set up Subscription Product

Step 1:SHOPLINE Admin > Products & Categories > My Products

Click “+Add” to add a new product. 

For more information, please refer to Adding Your First Product.

 

Step 2:SHOPLINE Admin > Products & Categories > My Products > Edit >Quantity & Pricing

Turn on the toggle button for “Subscription Product”.

Set up subscription cycle as 30/60/90 days.

For example, you set up 30 days as the subscription cycle of product A.

When customer orders product A on 9/13, the following orders will be created on 10/13, 11/13, 12/13……until customer apply to end the subscription.

Screen_Shot_2018-12-12_at_6.19.23_PM.png

After the setting is done, the product will be tagged as Subscription Item on the product page on storefront.

Screen_Shot_2018-12-12_at_6.21.21_PM.png

Please note: 

Currently, Product Subscription does NOT support the following payment method:

Stripe Credit Card

Please make sure a valid payment method is available before setting up Subscription Product.

 

B. Product Subscription Management

SHOPLINE Admin > Order Management > Product Subscription Management

Once order for subscription production is created, a new section "Product Subscription Management" will be shown under "Order Management".

You can check “Subscription Information”, “Next Order Creation Time”, “Subscription Cycle”, “Name”, “Status”,  and “Created Subscription” in here.

Screenshot_2020-12-01_at_9.13.37_PM.png

 

Clicking on “Product Name”, you can check all the orders created under this subscription order.

 

Screen_Shot_2018-12-12_at_6.52.07_PM.png

Clicking on “Order No.”, you can view more as well as edit and update order details here. 

For further information, please refer to Order Management.

 

Screen_Shot_2018-12-12_at_7.03.11_PM.png

 

 

C. Edit Product Subscription Order

When customers want to change the order status or next order creation time, you can go to

SHOPLINE Admin > Order Management > Product Subscription Management > Product Name

 

C1. Pause Product Subscription Order

Step 1: Click "Pause Subscription" on the right top corner

Before clicking `Pause Subscription`, the order status is In Progress, Next order creation date on the right is 2019-01-30

Screen_Shot_2018-12-13_at_3.02.21_PM.png

Step 2: A pop up window will show up as below, please click "OK"

Screen_Shot_2018-12-13_at_3.07.17_PM.png

When you see a system message `Subscription paused successfully`,

- the order status on the left will have been changed to Ended,

- the button on the right top corner will be changed to `Resume Subscription`

- Next order creation date will be None

Screen_Shot_2018-12-13_at_3.09.14_PM.png

 


C2.Resume Product Subscription Order

Step 1: Click the "Resume Subscription" button on the top right corner

Screen_Shot_2018-12-13_at_3.08.37_PM.png

 

Step 2: A popup window will show and you can set the next order creation date here, and click "OK"

 

Screen_Shot_2018-12-13_at_3.18.13_PM.png

When you see a system message `Subscription resumed successfully`,

- the order status on the left will have been changed back to In Progress,

- the button on the right top corner will be changed back to `Pause Subscription`

- Next order creation date will be the date you just set, e.g. 2019-01-30

Screen_Shot_2018-12-13_at_3.20.21_PM.png

 

C3. Edit Next Order Creation Time

Step 1: Click `Change next order creation date` when the order status is In progress

 

In the below example, the next order creation date is 2019-01-30

Screen_Shot_2018-12-13_at_3.28.21_PM.png

Step 2: A popup window will show and you can change to a new next order creation date here, and click "OK"

Screen_Shot_2018-12-13_at_5.28.00_PM.png

When you see a system message `Next order creation date changed successfully,

- Next order creation date will be updated to the date you just set, e.g. 2019-02-05

Screen_Shot_2018-12-13_at_5.28.37_PM.png

Please note: 

Once you change next order creation date, the future orders in that subscription order will be created based on this change.

For example:

A customer places a subscription order on 17/5 and the subscription cycle is 30 days, future orders will be created as below:

- 1st term on 17/5

- 2nd term on 17/6 

If the customer applies to postpone the 3rd term of order to 25/7, future orders will be created as below:

- 3rd term 25/7 

- 4th term 25/8

- 5th term 25/9

 


C4. Clear Subscription Terms

When the status of the latest subscription order is Cancelled, you can choose to clear the order so that the next order created will take up and replace the cancelled term.

As shown below, when the latest order (the 5th subscription) is cancelled, a "Clear" button is shown.

Screen_Shot_2018-12-13_at_5.58.05_PM.png

After clicking `Clear`, the subscription term of that order will be removed as below:

Screen_Shot_2018-12-13_at_6.01.41_PM.png

When the next order is created, it will replace the subscription term of that deleted order as shown below:

Screen_Shot_2018-12-14_at_10.44.54_AM.png

 

 

Have more questions? Submit a request

Comments