Manually Adjust Inventory When Changing Order Status

You can manually adjust product inventory as you update order statuses, helping you maintain accurate stock levels and easily track restocked, deducted, and total quantities. This article explains how inventory adjustments work for different order statuses and what each inventory error tag means.

• Individually update order status
• Bulk update order status
• Order with "Inventory error" tag

1. Individually update order status

The following sections explain how inventory is adjusted under each order status:

• Cancelled orders
• Open/Confirmed/Completed orders

Cancelled orders

Step 1

In the SHOPLINE Admin, go to [Order Management] > [Orders] and update the order status to "Cancelled". For more details, please refer to Order Status and Operations.

Step 2

If the product variations have been updated previously, there will be some errors in the inventory. Please adjust the inventory manually. Once you read the instructions, click OK.

Step 3

The system will display a "Failed to revert inventory" window. Please follow these steps:

1. Click Restock to jump to the product detail page.
2. Manually adjust the product inventory and update it.
3. Make sure all products in the window have been successfully restocked.
4. Click Complete to continue.

*Note: If you click "Restock later", the system will display the inventory error tag in the "Product Details" section.

Step 4

Once you restock successfully, please double-check the inventory before proceeding. Once confirmed, click OK.

Open/Confirmed/Completed orders

Step 1

In the SHOPLINE Admin, go to [Order Management] > [Orders] and update the order status to "Open", "Confirmed", or "Completed". For more details, please refer to Order Status and Operations.

Step 2

If the product variations have been updated previously, there will be some errors in the inventory. Please adjust the inventory manually. Once you read the instructions, click OK.

Step 3

The system will display a "Failed to deduct inventory" window. Please follow these steps:

1. Click Deduct to jump to the product detail page.
2. Manually adjust the product inventory and update it.
3. Make sure all products in the window have been successfully deducted.
4. Click Complete to continue.

*Note: If you click "Restock later", the system will display the inventory error tag in the "Product Details" section.

Step 4

Once you deduct successfully, please double-check the inventory before proceeding. Once confirmed, click OK.

2. Bulk update order status

Step 1

In the SHOPLINE Admin, go to [Order Management] > [Orders] to bulk update order status.

1. Select several orders you want to bulk update.
2. In the first drop-down menu, select "Update status".
3. In the second drop-down menu, select "Order status".
4. In the third drop-down menu, select "Open", "Confirmed", "Completed", or "Cancelled".

Step 2

If any products in the selected orders show an inventory error tag, please follow the instructions in the pop-up window to restock or deduct inventory first. Once completed, click OK to bulk update the order status.

*Note: If you skip restocking or deducting inventory and directly bulk update the order status, the system will clear any existing inventory error tags.

Step 3

After confirming the bulk order status update, you can click the link that appears at the top right of the page or go to [Report & Analytics] > [Bulk Action Process] to view the inventory adjustment report.

*Note: If you have enabled Online Auto-Refund for Cancelled Orders, please refer to Online Auto-Refund for Cancelled Orders.

Step 4

The report will be categorized as an Inventory Adjustment Report (Reversion) or (Deduction). If any inventory adjustment fails, the system will generate a failure report for you to download.

The failed inventory adjustment report includes the order number, product name, option, SKU, quantity, and product type.

3. Order with "Inventory error" tag

If any product in the order displays an inventory error tag, please complete the required inventory adjustment before performing any actions to ensure inventory accuracy.

• Update status order
• Edit product details
• Return order

*Note: If you update the order status without restocking or deducting inventory, the system will remove the existing inventory error tags.

Update status order

If any product in the order shows an inventory error tag, please follow the pop-up instructions to restock or deduct inventory first. Once completed, click OK to proceed with updating the order status.

Edit product details

If the product shows an inventory error tag, you will be unable to adjust the product quantity or delete the product. To ensure accurate inventory, please follow the pop-up instructions to restock or deduct inventory first. You can edit the product details once completed.

Return order

If any product in the order shows an inventory error tag, please follow the pop-up instructions to restock or deduct inventory first. Once completed, click OK to proceed with the return.

Read more

• Product Variation and Variant
• Order Status and Operations