[Coming Soon] New Account Application | SHOPLINE Payments (HK) – SHOPLINE Help Center

Supported system: e-Commerce or Social Commerce.

To help merchants run their online business more smoothly, SHOPLINE has launched a new payment service: SHOPLINE Payments. Fully integrated with the SHOPLINE Admin, SHOPLINE Payments offers multiple payment methods, including credit cards and mobile payments, to give your customers a smooth checkout experience.

This article explains how to apply for a SHOPLINE Payments account in the SHOPLINE Admin, and what the interface shows while your application is under review and after it is approved. ⚠️ The features and interfaces covered in this article are not yet available to all merchants.

In this article, you'll find:

How do I apply for a SHOPLINE Payments account?
Wait for approval and check the review result

This feature is only available to stores that meet the following requirements:

Currency: Hong Kong Dollar (HKD)
Country/Region: Hong Kong

1. How do I apply for a SHOPLINE Payments account?

Step 1. Apply for activation

In the SHOPLINE Admin, go to [Settings] > [Payment Options] and click Activate now.

If you can't see this page, check whether your account has the required permissions. Go to [Settings] > [Permission & Security], click Edit and switch to the "SHOPLINE Payments account Rights" tab. Select the permission checkboxes and click Update.

If you can't see this page, check whether the staff account you're using has the required permissions. Go to [Settings] > [Permission & Security] > Edit, switch to the "SHOPLINE Payments account Rights" tab, select the permission checkboxes, and click Update.

Step 2. Read the application guidelines

Read the application guidelines, prepare the documents required for the application, complete the required store settings, and then click Fill info.

Read the application guidelines, prepare the information required for the application, complete the required store settings, and then click Fill info.

Step 3. Confirm your company's registered location

Review your company's registered location and click Confirm in the pop-up window. Once confirmed, it can't be changed.

A pop-up will ask you to confirm where your company is registered. Once you click Confirm, you can't change the registered location later.

Step 4. Fill in your information

Provide the required application information and complete the identity verification. Select your business type first, then fill in the basic information, store information, bank account information, and other details.

Provide the required application information and complete the identity verification. Select your business type first, then fill in the individual/enterprise information, store information, bank account information, and other details in order.

The information required depends on the business type you select.

A. Basic information

Field	Description	Business type
Basic information	Individual information: The information you enter must match your identity document (ID card/passport).	Individual
Basic information	Enterprise information: The information you enter must match your Business Registration Certificate.	Limited Company Partnership Sole Proprietorship
Identity document (ID card/passport)	Document requirements: The document holder must be at least 18 years old. ID card: Provide copies of the front and back of your ID card. Only a "Hong Kong Permanent Identity Card" is accepted. Passport: Provide a copy of a passport that is valid for at least 6 months (including the personal details page). If you only have a "Hong Kong Identity Card", provide a copy of a valid passport (including the personal details page) instead. File format: JPG, PNG, JPEG, or PDF File size: 100 KB to 10 MB for images; 1 KB to 10 MB for documents File requirements: All text must be clear and legible. The image must be in full color, upright, and complete (including the edges of the document). The following are not accepted: black and white, damaged, blurry, reflective, dirty, illegible, watermarked, cropped, tilted, rotated, sideways, or upside-down images.	Individual Director/Partner/Sole trader/Ultimate Beneficial Owner information
Business Registration Certificate	Provide a valid and paid Business Registration Certificate. File requirements: All text must be clear and legible. File format: JPG, PNG, JPEG, or PDF File size: 100 KB to 10 MB for images; 1 KB to 10 MB for documents	Limited Company Partnership Sole Proprietorship
E-mail address	The email address for receiving SHOPLINE Payments notifications	Required for all
Residential address/Business Registration Address	Enter an address you have used within the last 6 months, in English. The address cannot be a P.O. Box.	Required for all

B. Store information

Billing descriptor: This is the name shown on your customers' statements. It should be your store or brand name and easy for customers to recognize. If customers can't recognize the name on their statement, they are more likely to file a chargeback.

C. Bank account information

The account must be an HKD account with a local Hong Kong bank, and the account holder must be the same as the SHOPLINE Payments account applicant. Upload proof of your bank account:

Provide a bank account opening confirmation or a bank statement from the last 6 months.
File requirements:
- All text must be clear and legible.
- File format: JPG, PNG, JPEG, or PDF
- File size: 100 KB to 10 MB for images; 1 KB to 10 MB for documents

D. Director/Partner/Sole trader/Ultimate Beneficial Owner information

Field	Description	Business type
Director information	Fill in the information for all directors. This must be filled in by a director, ultimate beneficial owner, or authorized signatory of your company. Click Add a director to add fields for more directors.	Limited Company
Partner information	This must be filled in by a director, Ultimate Beneficial Owner, or authorized signatory of your company.	Partnership
Sole trader information	This must be filled in by a director, Ultimate Beneficial Owner, or authorized signatory of your company.	Sole Proprietorship
Ultimate Beneficial Owner (UBO) information	Provide information for all Ultimate Beneficial Owners who hold 25% or more of the shares. If no Ultimate Beneficial Owner holds 25% or more of the shares, provide information for at least one senior executive. Click Add UBO to add fields for more Ultimate Beneficial Owners.	Limited Company Partnership

E. Other information

Merchants selling branded products must provide a brand authorization letter or proof of product source.
Merchants selling food, skincare, or cosmetics must provide product quality or safety test certificates as required by regulations, such as FDA or CE certification.
File requirements: All text must be clear and legible. File format: JPG, PNG, JPEG, or PDF. File size: 100 KB to 10 MB for images; 1 KB to 10 MB for documents.

Step 5. Submit for review

After you fill in all the information, read the terms and select the "I agree with the Privacy Policy and Terms of Service" checkbox. Then click Submit for review.

2. Wait for approval and check the review result

After you submit your information, the [Settings] > [Payment Options] page in the SHOPLINE Admin will show "We're reviewing your information". The review takes about 7-30 working days. Please wait for the result.

Review result

Once your application is approved, the [Settings] > [Payment Options] page in the SHOPLINE Admin will show "Welcome to SHOPLINE Payments". Click View SHOPLINE Payments account to go to the SHOPLINE Payments account management page and view your transaction details.

*Notes:

If you did not apply as an Individual, SHOPLINE will continue to help you apply for Alipay (HK) Payment Settings | SHOPLINE Payments once your application is approved. This review takes about 5-7 working days or longer, and the actual timeline and result are determined by Alipay.
Once your application is approved, you can't change your company/individual information in the Admin yourself. For special circumstances, please contact our Online Merchant Success Team.

New Account Management | SHOPLINE Payments (HK)

Last updated: 20 October 2026

[Coming Soon] New Account Application | SHOPLINE Payments (HK)