To help boost your sales and get more exposure through online store promotions, you can use SHOPLINE's "Coupon Center". It lets you remind your customers about new promotions and allows them to claim coupons before the promotions start. This way, you can encourage more coupon use to improve your conversion rates and make sure your customers can easily access their discounts.
In this article, you'll find:
1. Display coupons in Coupon Center
Go to SHOPLINE Admin > [Promotions & Reward] > [Promotions], and click Promotion Settings.
Switch on the "Storefront Show Coupon Center and "Coupon" in Member Center" toggle.
Please refer to the following two articles and complete the 1st and 2nd steps of Promotion Settings before proceeding with the subsequent actions.
Step 1
The promotion methods can be divided into three types: "Auto apply promotion, Coupon, and For Affiliate Campaign Only." Select Coupon.
Step 2
There are three ways to claim coupons: "Display coupon in the shop coupon center, Enter coupon code to claim, and Send coupon through links or customer groups." Select Display coupon in the shop coupon center.
- The option "Display coupon in the shop coupon center" means that customers can view and claim coupons in Coupon Center on the storefront, but each customer is limited to claiming and using the coupon only once.
- Next, edit Coupon Usage Limit (i.e., the total number of times the discount can be accessed/ claimed).
Step 3
Set the coupon's "Display Start/ End Time & Promotion Start/ End Time." You can set Display Start Time (coupon claimable start time) before the promotion begins to heighten anticipation for the upcoming promotion or set Display Start Time the same as that of the promotion.
*Note: The Display Start Time cannot be later than the Promotion Start Time, and the Display End Time cannot be later than the Promotion End Time either, or it may result in customers being unable to claim the coupon during the promotion or receiving an expired coupon upon claiming it.
2. View Coupon Center
Coupon Center supports displaying coupons that meet the following requirements, and you can also enter coupon codes to claim them.
- Coupons that fall within the display (claimable) time.
- Coupons that are currently available (active).
- Coupons that have not yet reached the usage limit.
- Coupons whose Customer Segment includes you as a member.
*Notes:
- All four conditions above must be met simultaneously for the coupons to be displayed.
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Coupons are sorted by "Display Start Time", with the earliest appearing first.
If the display start time are identical, they are sorted by "Promotion Start Time" (earliest first). If both are the same, priority is given to the creation time (earliest first). - [Coming Soon] The Coupon Center will now gray out coupons that are fully distributed or claimed.
You can click the link to go to the Coupon Center on the homepage, in the member center, and on the checkout page of your online store.
i. Online store homepage
If customers have unclaimed coupons, the system will display a pop-up notification below the "Member Center" icon on the storefront. Click on Claim Now to proceed to the Coupon Center.
*Note: The Member Center icon may vary depending on the configuration via [Online Store Design] > [Design] > [Storefront Template] in Admin.
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Logged-in Member |
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A prompt will appear when the store meets the following conditions:
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A prompt will appear when the store meets the following condition:
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[Coming Soon] Customers can visit the Coupon Center to view coupon details regardless of whether they are logged in; however, the coupons displayed may vary.
*Note: When a customer is not logged in, they can only view coupons that meet the following conditions:
- The claim method is set to "Display in Coupon Center".
- The coupon has been published and is currently within its claim period.
- The target group is set to "All Customers", "Members", "For first purchase only", or "Specific Customer Tags".
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Mobile version |
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ii. Member center
Upon logging in to your online store, go to [Member Center] > [Coupon] to view the claimed coupons whose claim methods are "Enter coupon code to claim" and "Send coupon through links or customer groups."
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Mobile version |
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Upon clicking Go to Coupon Center, you'll be directed to the Coupon Center main page, where you can view both unclaimed and claimed coupons displayed via "Display coupon in the shop coupon center".
Desktop version |
Mobile version |
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iii. Checkout page
Customers can click on Select Coupon on the checkout page to view the coupons available for this order or click Go to Coupon Center > for more details.
*Note: The "Fast Checkout" page currently does not support displaying the "Go to Coupon Center" button. [Coming Soon] When there are no claimable coupons in the Coupon Center, this button will not be displayed.
3. Use coupons during checkout
Step 1
Scroll down to the bottom of the checkout page, find the "Order Summary" section, click Apply A Coupon Code, and next click on Select Coupon.
Step 2
The "Select Coupon" pop-up window will display all coupons available for this order. Choose one and click Use to apply this coupon (discount) to your order.
4. Notes
- Coupon Center does NOT support displaying discounts emanating through checking the "Display coupon in member account" box. If you wish to display coupons in Coupon Center, please refer back to Step 1 to begin the process.
🔔 Please see Display Coupon in Member's Account for details about coupons in Member Center.
- If you want to view the number of coupons claimed and usage count, please go to [Promotions & Reward] > [Promotions] / [Free Shipping] / [Bundle Promotions] and click Redemption/Usage Record. For more information, please refer to: View Coupon Redemption/Usage Record.
- Once the coupons displayed in Coupon Center are claimed by your customers, the promotions/ discounts will be bound to their member accounts, and promotion start notification and expiry notification will be sent to them according to the Custom Notifications you set.
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