Review and Supplementary Document Requirements | SHOPLINE Payments (TW)

*Only support TWD stores/Taiwan-based merchants using an annual plan.

The review requirements for applying for SHOPLINE Payments (Taiwan) mainly include two types: 1. online store construction and 2. KYC review. The Risk Management Team will return your application and require you to offer other supplementary materials. The return reasons are divided into three types, which will be explained below.

Please follow the instructions below to complete your website construction, and submit relevant materials for KYC review. The final review result is subject to the judgment of the Risk Management Team.

1. Reasons related to online store construction
2. Reasons related to KYC audit
3. Other return reasons

If you need more information regarding the review and supplementary document, or in case you cannot find the explanation or instruction for the required supplemental materials, please refer to the guide here (currently available in Traditional Chinese only).

 

1. Return reasons related to online store construction

The risk assessment review shall be subject to the official sales display to the public. Please go to your Admin and adjust the relevant settings according to the guidelines below. The Store demo is for reference only. Please set up your store according to actual specifications and needs.

• The store must be open to the public (Ref.: Steps to set up)
  Go to [Settings] > [Basic Settings] > Store Status to change to "Open" so that customers can browse your website normally.
• Logo listings and store logos (Ref.: Manage Mobile Version of Your Brand Logo)
  Go to [Online Store Design] > [Design] > Logo & Favicon to upload your logo and favicon.
• Publish products (Ref.: Upload Products, Inventory Management)
  • Go to [Products & Categories] > [Products]. Click Add to upload products. Please confirm that there are at least 7 - 8 products on the shelves; each product must have at least 1 item in stock, and each product must be priced and be able to add to cart in the online store. The product name and description should not show wordings like "do not order" or "testing." Please provide accurate product descriptions, images, and other information that fits the product.
  • The store homepage must show products or menu navigation linking to the product page. To set up menu navigation, please refer to this article.
• Enable the shopping cart feature
  Go to [Settings] > [Payment Options] and [Delivery Options] to add at least one payment and delivery option, and set them published so that customers can add products to the shopping cart and have available payment and delivery methods. If there is no integrated payment or delivery service provider, please add a non-integrated payment option (For example, bank / ATM transfer) and a non-integrated delivery option (For example, pick-up at store or mailing).
• Contact information (Ref.: Customized Shop Footer)
  Go to  [Online Store Design] > [Menu Navigation] > Shop Footer. Click Edit to use the footer editor. You should disclose the complete contact address and contact phone number/ email in the "Contact Us" column so that customers can contact your store directly and that the website is operated by the same contact.
  
  *Please note: Your disclosed company name must fit the business entity as the SHOPLINE contract. If you are an individual account, you are not required to disclose your company name. You can take the Store demo for the format reference (Currently available in Traditional Chinese only).
  
  
  
  • Contact address requirements
    
    • The contact address must be the same as the business contact address in your application materials. You can also disclose the company registration address (it must be identical to the registered document for the Department of Commerce, MOEA).
    • The acquiring banks do not accept store/ storefront/ studio/ factory addresses. If the store address is the same as the contact address, please indicate "(same as the company contact address)" after the address.
    • If the disclosed address is not open to the public, you can add "(For contact purpose only; not a store location open to the public)" after the address so that consumers can identify that it serves company information.
    • The complete address information must include county/city, township/district, road/street names, floor number, etc. (Please include "First floor" even if it is on the ground floor). For example, Rm. B, 9F.-2, No. 177, Dunhua N. Rd., Songshan Dist., Taipei City.

• • Contact number and email requirement
    
    • Please disclose your phone number or email address (you can reveal both) on the website. Please display your email in text or image format. Hyperlink format is not accepted.

• Delivery policy
  Please go to [Online Store Design] > [Page] in the Admin, and click to edit the Delivery Policy. This page needs to be built on your store website and cannot be linked to other web pages.
  • Your delivery policy should be updated. In case you offer the delivery policy in Chinese, please also make sure you have modified the policy template and removed 商店建置中，以下資訊為尚未更新，實際政策仍需與商家聯繫確認
  • The delivery policy should include the delivery option (name of the logistics service), shipping days, and delivery days. Please refer to the Store demo for the formats of the delivery policy and shopping process. 
    • Delivery option (name of the logistics service): For example, Chunghwa Post or HCT Logistics 
    • Shipping days: No. of days from the order being placed to the order being shipped 
    • Delivery days: No. of days from the order being shipped to the order being received
      
      
• Return policy
  Please go to [Online Store Design] > [Page] in the Admin, and click to edit the Return Policy. This page needs to be built on your store website and cannot be linked to other web pages.
  
  • Your return policy should be updated. In case you offer the return policy in Chinese, please also make sure you have modified the policy template and removed 商店建置中，以下資訊為尚未更新，實際政策仍需與商家聯繫確認
  • According to Article 19 of the Consumer Protection Act related to special transactions, consumers of distance sales or door-to-door sales may return the goods or rescind the contract in writing within 7 days upon receipt of goods or services without stating the reasons or be responsible for any expenses or costs. Consumers do not need to pay for the return shipping fee. Sellers refunding in the form of store credits or points are not in compliance with the Act.  
    • You can take the Store demo for the format reference (Currently available in Traditional Chinese only).
      
      
• Privacy policy
  Please go to [Online Store Design] > [Page] in the Admin, and click to edit the Privacy Policy or Terms and Conditions. This page needs to be built on your store website and cannot be linked to other web pages.
  
  • The privacy policy is the website's statement of "how to treat the personal information of Internet users." If the website user agrees to or trusts the privacy policy, its contract effect depends on whether it fulfills the requirement of an Internet adhesive contract. The disclosure of the privacy policy in the store is one of the review items for payment services and ads running.
  • You can take the Store demo for the format reference (Currently available in Traditional Chinese only).
    
    

2. Return reasons related to KYC audit

If you are asked to upload supplementary documents, please go to the Admin > [Settings] > [Payment Options] and click Resubmit for review to upload materials in the corresponding sections. The uploaded pages should be complete, and the documents should be legible. If you need to add a watermark, you can use "Only for SHOPLINE Payments."

• The most updated and complete Establishment Registration Form/ Change Registration Form/ Transcript or Copy of Business Registration/ Tax Registration Letter
  • Go to [Account Verification] > [Partnership Details] to upload the document above.
    • If your business type is sole proprietorship or partnership, please upload a Transcript, Copy of Business Registration, or the Tax Registration Letter.
    • If your business type is a limited company or a company limited by shares, please upload the Establishment Registration Form or the Change Registration Form.
  • Please refer to the website of the Department of Commerce, MOEA, Office of Commerce, or Department of Economic Development for the document samples. A format reference of the registration form can be found here (Please refer to the government announcement for the latest format).
  • Please offer the document version on the most recent registration or the last modification date. For instance, if you have documents dated 13 December 2021 and 10 September 2010, please upload the document dated 13 December 2021. You can inquire and confirm the latest document version on Companies or businesses information in Taiwan from the Department of Commerce, MOEA. If you have changed your business information, please provide the Change Registration Form instead of the Establishment Registration Form. 
    
    

• Missing a complete register of shareholders or complete information on the distribution of capital contribution
  The total number of shares or capital contributions in the Establishment/ Change Registration Form, the disclosed equity amount (shares), or the amount of capital should match the record on Companies or businesses information in Taiwan from the Department of Commerce, MOEA. 
• If the shares or capital contribution does not match the public information in the Department of Commerce, the Ministry of Economic Affairs. Please go to [Account Verification] > Other Documents (Optional) to upload a shareholders' register and/ or other documents. The documents should provide full disclosure of the distribution of equity/ capital (such as the corporation by-laws and shareholding structure chart) to facilitate the inspection of the ultimate beneficial owner.

• The review requires a KYC audit, a necessary process for risk management and money laundering prevention. Therefore, it is necessary to confirm the actual beneficial owner (must be a natural person) whose shareholding is over 25%. If other companies own the shares of your company, it is required to provide the aforementioned documents until our company identifies the ultimate beneficial owner.
• The private/ personal information of the shareholder(s) can be censored before submission. However, the complete names of shareholders and their corresponding shareholdings must be disclosed.
•  If there is too much information in the shareholders' register, you should at least provide the shareholding structure chart, which must show the distribution of all (100%) shareholdings. (You can take a reference here and create your own chart) The documents need to be signed by the company's representative (person in charge) or use the corporate seal.
• Please note: If neither the shareholder' register nor the shareholding structure chart can be provided, the Risk Management Team will consider whether to proceed with your SHOPLINE Payments application.

 

3. Other return reasons

• Customized / Course / Ticket Type Products
  If you sell customized/ course/ ticket type products, the Risk Management Team will need to review whether such product transactions will be collected using SHOPLINE Payments:
• If you want to collect payment for these products with SHOPLINE Payments, please disclose the maximum prepayment period on the website (i.e., after the customer places an order, how many days does it take to end the transaction/ deliver the product/ finish the course/ accept the coupons).
• If the designated product does not use the SHOPLINE Payments service, please add wordings like "SHOPLINE Payments payment option is not available" on the corresponding product page.

 

In case of other questions or want to know more about SHOPLINE Payments services, please click the dialog box at the bottom right on your Admin page to contact the Online Merchant Success Team.