WhatsApp Order Status Notification

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SHOPLINE's "WhatsApp Order Status Notification" feature will allow the system to send order-related information to the customer via WhatsApp, once a customer places an order. 

This article will cover the following: 


*Please note before you start: Confirm your store has successfully integrated with a WhatsApp Business Account, for more information on the integration procedure, please refer to this article

1. Switch on order status notifications

Step 1

Proceed to the SHOPLINE Admin > [Channel Integration] > [WhatsApp] page. 



Step 2

Click the button on the right of "Order Status Notification" to switch on the feature.  Screen_Shot_2022-08-22_at_3.05.32_PM.png

You can check the box for which of the following order statuses you want a WhatsApp notification message to be sent:

  • Order Created Notification 
  • Order Paid Notification
  • Order Shipped Notification 
  • Order Delivered Notification 
  • Proof of Payment Notification 



  • The five notification types are checked by default, you can manually uncheck them. 
  • If you enable this feature and then disable it later, the next time you enable it, the system will automatically check for the notification types you last checked before disabling it.  
  • Once the feature is enabled, at least one type of notification must be checked. 


2. Customer places an order via the online store

When a customer places an order at the online storefront, the system will automatically send a corresponding notification message through WhatsApp. 

A. Order Created Notification



B. Order Paid Notification



C. Order Shipped Notification 



D. Order Delivered Notification 



E. Proof of Payment Notification 



3. Notes

  • Editing the notification message in the Admin is currently not supported. If you create/delete the message template or edit the preset message template in the WhatsApp Manager, you will be unable to use it in the Message Center.
  • Whether the system updates the order status automatically or you manually update it, the system will send a WhatsApp order status notification.
  • The system will use the orderer's phone number to send a WhatsApp order status notification. Please have the customer make sure that their phone number is a valid WhatsApp account in order to receive notification messages successfully. 




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