Custom notification

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In order to allow merchants to edit the letters sent by the system, SHOPLINE provides "Custom Notification" feature. You can add text, pictures and links to the default notification letters, providing more information or promotions to customers.

Please follow below instructions to complete the settings:

 

一、Setup custom notification

Step 1: In “Settings > Custom Notification”

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There are three types of letters that can be customized:

  1. Online store sign up notification
  2. Password reset notification
  3. Order Completed / Status Update Notification

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Step 2: Click the letter you want to customize
You will see the customizable text content block and the system default block (take the “Online store sign up notification” letter as an example)

  • Customizable content:You can add custom text and hyperlinks to present more information to customers.
  • Default content:It cannot be changed.

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You can switch different tabs and edit the content of letters in different languages.

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Please note:

The supported languages are based on the language you selected in "Settings> Basic Settings> Supported Shop Languages"

If you want to edit more languages, you can go to Basic Settings
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Step 3: Click "EDIT", and you can add any content you want

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Step 4: Click "Save" on the top right corner.

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And you will see "Saved Successfully"

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When customers register as a member on store, system will send this notification.

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二、Setup SMS notification

1. Online store sign up SMS notification

When customers register as a member on store, system will send welcome SMS notification.
If you want to send this SMS, please go to "Custom Notification > Online store sign up notification" and turn on this toggle.

Please note that once you turn on this feature, the shop welcome message will be sent to customers via SMS, and you will be charged monthly by SHOPLINE for SMS fee.

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Click "Save" on the top right corner.

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And you will see "Saved Successfully"

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2. Order Completed / Status Update Notification

When a customer completed an order in checkout and order status has been updated with selection "send your customer an update notification", this notification will be sent.

Please note that once you turn on this feature, the order and delivery status will be notified to customers via SMS, and you will be charged monthly by SHOPLINE for SMS fee.

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Click "Save" on the top right corner.

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And you will see "Saved Successfully"

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三、Note

  1. "Order Completed / Status Update Notification" will be sent when the following situation, Please note whether your customized content match the sending timing.
    a. customer
    completed an order in checkout
    b. merchant
    updated order/delivery status with select "send your customer an update notification".
    c. merchant 
    split orders with select "send your customer an update notification"

  2. Currently, only the email notification can be edited. The content of the SMS message is not supported yet.
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  3. 若您已在 商店設定 > 編輯HTML/CSS 編輯過系統通知信內容(紅色箭頭),將以您在商店設計的編輯為主,自訂訊息內容頁面將不會同步顯示該設定

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  4. 目前SHOPLINE 忘記密碼驗證信僅會寄送email,因此僅有email 頁籤

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