Sales & Promotions: Store Credits



Merchants can create different promotional campaigns with discount incentives to maximise their sales and profit.

And you can use "Store Credits" and allow your members to use the credits when they are shopping in your store.


Steps to set up "Store Credits"

Step 1:Go to "Customer Management" Tab

> Select "Store Credits" to set up the rule

> In user credit rule type setting, you can choose either "Discount amount" or "Discount % on order" , the system will calculate the credit usage limit in the order based on the chosen rule when the member checkouts.

If you select "Unlimited", the system will apply the maximum usable user credits in order discount i.e. If you have 10 store credits, the system will apply all 10 store credits in the order.



Step 2:Add Credits for your members

 > Select "Customer Management" > "Customer List", find the customer that "is a member" in your store, click "View".

 > In customer info, the store credit is located at bottom right corner (bottom of the page in mobile).

> And click "Add Credits", fill in the "amount of store credits to be added", its "validity period" (you can tick never expires if there is no expiry date for the credit) and its reason of adding.



Storefront Checkout Page

Order Summary

Subtotal: Product Price x quantity

Discount Applied: Sum of discount applied in the order (Does not include Delivery Fee)

Applied Store Credits: According to the rules setting and how many store credits member has currently in his/her account.

Delivery Fee: The Delivery Fee depends on the chosen delivery option; Or Free Shipping when the promotion is applied

Total: Subtotal - Discount Applied + Delivery Fee = Total



Example 1: When you are using store credits, it will deduct from subtotal.

In the example below, if the maximum credit usage limit is set to be 10% of the whole order, it will deduct 160X10%= 16 store credits.


Storefront User's Store Credits Page

Customer can get into "Store Credit" page in the storefront after login as member. 


User's store credit page will record the credit change reason, include (1) merchant add for member and (2) what order the store credits have been used and applied to.


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