Message Center Interface Overview

SHOPLINE introduces a new Message Center interface to provide a more user-friendly design for merchants.

• Shop Message
• Instant Message
• Post Message
• Social Segment Broadcasting
• Smart Assistant
• Omni-channel CRM Assistant
• Remarketing Assistant
• More Settings

 

1. Message Center Interface Overview

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center].

i. Shop Message

Select the "Shop Message" tab.

You can view "Shop Message" and "Order Message."

• Click the drop-down button above the conversation list to view messages by "All," "Unread," "Read", and "Follow-up." 
• Click the icons next to the conversation to archive or follow up. Click the Archive button at the top to view archived conversations.
• Click the "funnel" icon to add filter conditions to search for specific conversations.

 

*Note: For more information about the "Shop Message" tab, please refer to this article.

 

ii. Instant Message

Select the "Instant Message" tab to view messages sent from customers' social accounts.

Click the drop-down button above the conversation list to:

• View conversations assigned to each staff member.
• View conversations by "All," "Unread," "Read, and "Follow-up."
• View conversations by "All," "Open," and "Completed."

Click the "funnel" icon to add filter conditions. For more information, please refer to the following article.

 

iii. Post Message

Select the "Post Message" tab to view posts and comments on your social accounts.

 

Click the button at the top to:

• View conversations assigned to specific staff members.
• View "All", "Unread", and "Read" conversations.
• Mark all post messages as "Read".

 

iv. Social Segment Broadcasting

Select the "Social Segment Broadcasting" tab to send broadcast messages to customers' WhatsApp and LINE.

For more information, please refer to WhatsApp Broadcast and LINE Broadcast.

 

v. Smart Assistant

Select the "Smart Assistant" tab to use the following features:

• AI Chat Insight
• Chatbot: For more details, please refer to Keyword Autoreply and Auto-Reply to Similar Questions.
  *Note: Click the "Manage content library" button at the top to manage the message content.
• Smart Reply Suggestions
• Chat Widget
• Facebook Ice Breakers
• Instagram Ice Breakers
• LINE Notification Messages
• Order status notification: The system will send notifications through the respective social channels when the order status of an order created from a customer's social channel is updated. You can select the conditions that will trigger the notifications.
•  AI Database

 

vi. Omni-channel CRM Assistant

Select the "Omni-channel CRM Assistant" tab to use the following features:

• Automatically add tags
• Bind social accounts. For more information, please refer to this article.
• Facebook Subscription Template

 

vii. Remarketing Assistant

Select the "Remarketing Assistant" tab to use the following features:

• Payment Reminder Settings
• Cart Link Settings
• Order Form Management

 

viii. More Settings

Select the "More Settings" tab to use the following features:

• New Message Notification
• Auto-Assign Conversation
• Working Hours Assignment

 

 

Read more

Message Center articles