Message Center Interface Overview

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SHOPLINE introduces a new Message Center interface to provide a more user-friendly design for merchants.

 

1. Message Center Interface Overview

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center].

i. Shop Message

Select the "Shop Message" tab.

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You can view "Shop Message" and "Order Message."

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  • Click the drop-down button above the conversation list to view messages by "All," "Unread," "Read", and "Follow-up." 
  • Click the icons next to the conversation to archive or follow up. Click the Archive button at the top to view archived conversations.
  • Click the "funnel" icon to add filter conditions to search for specific conversations.

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*Note: For more information about the "Shop Message" tab, please refer to this article.

 

ii. Instant Message

Select the "Instant Message" tab to view messages sent from customers' social accounts.

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Click the drop-down button above the conversation list to:

  • View conversations assigned to each staff member.
  • View conversations by "All," "Unread," "Read, and "Follow-up."
  • View conversations by "All," "Open," and "Completed."

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Click the "funnel" icon to add filter conditions. For more information, please refer to the following article.

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iii. Post Message

Select the "Post Message" tab to view posts and comments on your social accounts.

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Click the button at the top to:

  • View conversations assigned to specific staff members.
  • View "All", "Unread", and "Read" conversations.
  • Mark all post messages as "Read".

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iv. Social Segment Broadcasting

Select the "Social Segment Broadcasting" tab to send broadcast messages to customers' WhatsApp and LINE.

For more information, please refer to WhatsApp Broadcast and LINE Broadcast.

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v. Smart Assistant

Select the "Smart Assistant" tab to use the following features:

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vi. Omni-channel CRM Assistant

Select the "Omni-channel CRM Assistant" tab to use the following features:

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vii. Remarketing Assistant

Select the "Remarketing Assistant" tab to use the following features:

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viii. More Settings

Select the "More Settings" tab to use the following features:

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Read more

Message Center articles

 

 

 

 

 

 

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