Filter Messages | Message Center

_____32.png

SHOPLINE's Message Center supports a range of filter conditions, you can quickly search for your message according to the different message statuses. 

The filter conditions are as follows: 

 

1. Filter Condition Introduction

Proceed to SHOPLINE Admin > [Social Commerce] > [Message Center] and click the "Instant Message" tab, then click the ___2022-07-15___2.01.06.png icon to select the filter conditions. 

4.png

 

Once you have selected the conditions, click Save. The messages that meet the conditions will display in the message list. 

Screen_Shot_2022-07-19_at_2.28.25_PM.png

 

The following will cover each filter condition: 

1. Assignment Status 

You can choose to view messages unassigned or assigned to you (login account). 

Screen_Shot_2022-07-19_at_2.31.17_PM.png

 

2. Session Status 

You can select to view the Unread, Read, and Follow-up messages. 

Screen_Shot_2022-07-19_at_2.38.44_PM.png

 

3. Conversation Pending

You can select to view messages with no manual reply yet. 

*Note: As long as the last message comes from a customer or the system, it will be recognized as "no manual reply yet". 

Screen_Shot_2022-07-19_at_2.38.50_PM.png

 

4. Processing Status

You can select to view Open or Completed messages. 

Screen_Shot_2022-07-19_at_2.39.01_PM.png

 

5. Tags

You can select to view messages that are added with special tags. The tag options will be the tags you have created. 

Screen_Shot_2022-07-19_at_2.39.28_PM.png

 

6. Blacklist

You can select to view messages from customers that have been blacklisted or not.

5.png

 

7. With Phone Number

You can select to view messages from customers with or without phone numbers. 

6.png

 

8. From Facebook Ads

You can select to view whether the message came from a Facebook Ad or not. 

7.png

 

9. Payment Slip

You can select to view messages from customers that have either uploaded their payment slip or not.

8.png

 

10. Member Status

You can select to view messages from customers that are or are not members. 

Screen_Shot_2022-07-19_at_2.40.46_PM.png

 

11. Order Status

You can select to view messages that are Open, Confirmed, Completed, or Cancelled. 

1.png

 

12. Order Payment Status

You can select to view customer messages with order payment statuses that are Unpaid, Paid, Refunding, Refunded, or Partially Refunded. 

2.png

 

13. Order Delivery Status

You can select to view customer messages with order delivery status that are Unfulfilled, Shipping, Shipped, Arrived, Collected, Returned, or Returning. 

3.png

 

14. Order Time

You can select to view messages with orders created today, last 7 days, last 30 days, last 90 days or the past 12 months. 

9.png

 

*Note: If you are using 9. Payment Slip, 11. Order Status, 12. Order Payment Status, 13. Order Delivery Status filter conditions, the system will automatically apply the order time to the past 12 months.
This means that orders from the past 12 months that match other filters will be filtered. 

10.png

 

 

Read more

Message Center (New)

 

 

 

 

 

Have more questions? Submit a request

Comments