SHOPLINE's Message Center supports a range of filter conditions, you can quickly search for your message according to the different message statuses.
The filter conditions are as follows:
- Assignment Status
- Session Status
- Conversation Pending
- Processing Status
- Tags
- Blacklist
- With phone number
- From Facebook Ads
- Payment Slip
- Bound Customer Account
- Order Status
- Order Payment Status
- Order Delivery Status
- Order Time
1. Filter Condition Introduction
*Note: The following are the filter conditions supported in the "Instant Message" tab. For filter conditions in the "Shop Message" tab, please refer to the Remarks section.
Proceed to SHOPLINE Admin > [Social Commerce] > [Message Center] and click the "Instant Message" tab, then click the icon to select the filter conditions.
Once you have selected the conditions, click Save. The messages that meet the conditions will be displayed in the message list.
The following will cover each filter condition:
1. Assignment Status
You can view unassigned messages or those assigned to you (login account).
2. Session State
You can select to view the Unread, Read, and Follow-up messages.
3. Conversation Pending
You can select to view messages with no manual reply yet.
*Note: As long as the last message comes from a customer or the system, it will be recognized as "No manual reply yet".
4. Processing Status
You can select to view Open or Completed messages.
5. Tags
You can select to view messages that are added with special tags. The tag options will be the tags you have created.
6. Blacklist
You can filter messages based on whether they are blacklisted or not.
7. With Phone Number
You can select to view messages from customers with or without phone numbers.
8. From Facebook Ads
You can filter messages based on whether they came from a Facebook Ad or not.
9. Payment Slip
You can filter messages based on whether they have uploaded their payment slips or not.
10. Bound Customer Account
You can filter messages based on whether they have bound their customer information or not.
11. Order Status
You can select to view messages that are Open, Confirmed, Completed, or Cancelled.
12. Order Payment Status
You can select to view customer messages with order payment statuses that are Unpaid, Paid, Refunding, Refunded, or Partially Refunded.
13. Order Delivery Status
You can select to view customer messages with order delivery status that are Unfulfilled, Shipping, Shipped, Arrived, Collected, Returned, or Returning.
14. Order Time
You can select to view messages with orders created today, last 7 days, last 30 days, last 90 days or the past 12 months.
*Remarks:
1. If you are using 9. Payment Slip, 11. Order Status, 12. Order Payment Status, 13. Order Delivery Status filter conditions, the system will automatically apply the order time to the past 12 months.
This means that orders from the past 12 months that match other filters will be selected.
2. The following are the filter conditions supported in the "Shop Message" tab:
- Session state: Select to view the Unread, Read, and Follow-up messages.
- With phone number: Select to view messages from customers with or without phone numbers.
- Bound social accounts: View the conversation bound to Facebook, Instagram, LINE, or WhatsApp accounts. You can select multiple accounts. When the conversation is bound to one of the accounts, it will be displayed on the conversation list.
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