Message Center Interface (New)

SHOPLINE releases a new Message Center interface to provide a more user-friendly design for merchants.

• Shop Message
• Instant Message
• Post Message
• Social Segment Broadcasting
• Smart Assistant
• Omni-channel CRM Assistant
• Remarketing Assistant
• More Settings

 

1. Message Center Interface (New)

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center].

A. Shop Message

Select the "Shop Message" tab.

You can view "Shop Message" and "Order Message."

• Click the drop-down button above the conversation list to view messages by "All," "Unread," and "Follow-up." 
• Click the icons next to the conversation to archive or follow up. Click the Archive button at the top to view archived conversations.

 

B. Instant Message

Select the "Instant Message" tab to view messages sent from customers' social accounts.

Click the drop-down button above the conversation list to:

• View conversations assigned to each staff member.
• View conversations by "All," "Unread," "Read, and "Follow-up."
• View conversations by "All," "Open," and "Completed."

Click the "Funnel" icon to add filter conditions.

 

C. Post Message

Select the "Post Message" tab to view posts and comments on your social accounts.

Click the drop-down button to view post messages assigned to each staff member.

 

D. Social Segment Broadcasting

Select the "Social Segment Broadcasting" tab to send broadcast messages to customers' WhatsApp and LINE.

For more information, please refer to WhatsApp Broadcast and LINE Broadcast.

 

E. Smart Assistant

Select the "Smart Assistant" tab to use the following features:

• Chatbot: For more details, please refer to Keyword Autoreply and Auto-Reply to Similar Questions.
  *Note: Click the "Manage content library" button at the top to manage the message content.
• Smart Suggestions
• Chat Widget
• Facebook Ice Breakers
• Instagram Ice Breakers
• LINE Notification Messages

 

F. Omni-channel CRM Assistant

Select [Omni-channel CRM assistant] > [Auto-Add Tags] to add tags and keywords. For more information, please refer to Edit Customer Tags.

 

G. Remarketing Assistant

Select the "Remarketing Assistant" tab to use the following features:

• Payment Reminder Settings
• Cart Link Settings
• Order Form Management

 

H. More Settings

Select the "More Settings" tab to use the following features:

• New Message Notification
• Auto-Assign Conversation
• Working Hours Assignment

 

 

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