Message Center Interface (New)

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SHOPLINE releases a new Message Center interface to provide a more user-friendly design for merchants.

 

1. Message Center Interface (New)

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center].

A. Shop Message

Select the "Shop Message" tab.

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You can view "Shop Message" and "Order Message."

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  • Click the drop-down button above the conversation list to view messages by "All," "Unread," and "Follow-up." 
  • Click the icons next to the conversation to archive or follow up. Click the Archive button at the top to view archived conversations.

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B. Instant Message

Select the "Instant Message" tab to view messages sent from customers' social accounts.

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Click the drop-down button above the conversation list to:

  • View conversations assigned to each staff member.
  • View conversations by "All," "Unread," "Read, and "Follow-up."
  • View conversations by "All," "Open," and "Completed."

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Click the "Funnel" icon to add filter conditions.

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C. Post Message

Select the "Post Message" tab to view posts and comments on your social accounts.

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Click the drop-down button to view post messages assigned to each staff member.

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D. Social Segment Broadcasting

Select the "Social Segment Broadcasting" tab to send broadcast messages to customers' WhatsApp and LINE.

For more information, please refer to WhatsApp Broadcast and LINE Broadcast.

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E. Smart Assistant

Select the "Smart Assistant" tab to use the following features:

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F. Omni-channel CRM Assistant

Select [Omni-channel CRM assistant] > [Auto-Add Tags] to add tags and keywords. For more information, please refer to Edit Customer Tags.

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G. Remarketing Assistant

Select the "Remarketing Assistant" tab to use the following features:

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H. More Settings

Select the "More Settings" tab to use the following features:

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