SHOPLINE introduces a new Message Center interface to provide a more user-friendly design for merchants.
- Shop Message
- Instant Message
- Post Message
- Customer Assistant
- Marketing Assistant
- Notification Assistant
- CRM Assistant
- General Message Settings
- More Settings
1. Message Center Interface Overview
In the SHOPLINE Admin, go to [Social Commerce] > [Message Center].
i. Shop Message
Go to [Shop Message].
You can view "Shop Message" and "Order Message."
- Click the drop-down button above the conversation list to view messages by "All," "Unread," "Read", and "Follow-up."
- Click the icons next to the conversation to archive or follow up. Select the "Unarchived" drop-down menu at the top to view archived and unarchived conversations.
- Click the "funnel" icon to add filter conditions to search for specific conversations.
*Note: For more information about the "Shop Message" tab, please refer to this article.
ii. Instant Message
Go to [Instant Message] to view messages sent from customers' social accounts.
Click the drop-down button above the conversation list to:
- View conversations assigned to each staff member.
- View conversations by "All," "Unread," "Read, and "Follow-up."
- View conversations by "All," "Open," and "Completed."
Click the "funnel" icon to add filter conditions. For more information, please refer to the following article.
iii. Post Message
Go to [Post Message] to view posts and comments on your social accounts.
Click the button at the top to:
- View conversations assigned to specific staff members.
- View "All", "Unread", and "Read" conversations.
- Mark all post messages as "Read".
iv. Customer Assistant
Go to [Customer Assistant] to find the following features:
- Chat Widget
- AI Chat Insight
- Chatbot: For more details, please refer to Keyword Autoreply and Auto-Reply to Similar Questions.
*Note: Click the "Manage content library" button at the top to manage the message content. - Facebook Ice Breakers
- Instagram Ice Breakers
- AI Chat Suggestion
- AI Database
- Auto-Assign Conversation
v. Marketing Assistant
Go to [Marketing Assistant] to find the following features:
- Social Segment Broadcasting: WhatsApp Broadcast, LINE Broadcast, Facebook Broadcast.
- Payment Reminder Settings
- Order Form Management
- Cart Link Settings
vi. Notification Assistant
Go to [Notification Assistant] to find the "Order Status Notification" feature.
When customers create an order from social platforms and the order status is updated, the system will automatically send notifications through the respective social platforms. You can select the conditions that trigger the notification.
The following order types are categorized as "social platform orders":
- Orders placed by customers via shopping cart links sent by merchants in
[Social Commerce] > [Message Center] > [Instant Message].
- Orders created by merchants for customers in
[Social Commerce] > [Message Center] > [Instant Message].
- Orders created by merchants for customers in
[Social Commerce] > [Manual Orders].
vii. CRM Assistant
Go to [CRM Assistant] to find the following features:
viii. General Message Settings
Go to [General Message Settings] to find the "WhatsApp Message Template" feature.
Merchants need to set up their WhatsApp integration before using the "WhatsApp Message Template" feature. For more details, please refer to WhatsApp Business Account (WABA) Integration, WhatsApp System Template, and WhatsApp Custom Template.
ix. More Settings
Go to [More Settings] to find the following features:
Read more
Comments