Want to improve the credibility and attractiveness of your online store products? Turn on SHOPLINE product reviews function immediately, and your customers will be able to comment on their orders. Your potential customers could learn more comprehensive product information by browsing the comments and ratings from others. Reasonable use of customer reviews function will help you attract more customers to shop.
1. "Product Reviews" does not support "Layout engine". If your shop has enabled "layout engine" function, please contact SHOPLINE Online Merchant Success Team.
2. Once you install the "Product Reviews" app, the orders that had been updated to "completed" after 2019/8/5 are able to be reviewed.
Go to Apps Store and install the app 'Product Reviews'
2. how to see the customer reviews of products in your store?
The product reviews published by the customer will be displayed on the product detail page.
A. Below product price section, you can see the average rating score and total review quantity of the product.
B. In the Customer Reviews section, you can see more detail, including the distribution of rating scores and each customer review record. In the customer review record, the customer name will be displayed anonymously at storefront to protect customer privacy:
C. If you have turned on the "publish product review media" function in the product review > Media setting, customers are able to view all review with images at Customer Reviews on storefont.
3. How to manage product reviews?
You can browse and manage the product reviews in merchant admin panel.
A. Modify Auto-Hide Setting of product reviews
After successfully installed 「Product Reviews」 App, the 「Auto-Hide Setting」would be "hide 1 star - 3 stars reviews" by default. On this default setting, all newly submitted 1-3 stars comments by your customers will be hiden automatically. You can go to Product Reviews management page and modify the auto-hide setting or switch visible status of comments if necessary.
Step 1: Log in merchant admin panel, Click menu bar to enter: Products & Categories > > Product Reviews. you'll see the current Auto-hide Setting.
Step 2: Click on setting button, check the rating of reviews that you want to auto-hide, Click 「Update」button to submit your new setting.
Auto-hide setting will only apply on newly submitted reiviews. Status of existing reviews will not be altered by this setting.
B. Activate "Publish Product Review Media" Function
You can decide whether to show all media in product review on storefont, and also whether to allow your customers to upload pictures when they leave a review for the products.
Step 1: Enable the function
Go to "Products & Categories > Product Reviews", click “Media Setting" button.
Toggle on the "Publish Product Review Media" to activate the function.
Furthermore, you can checck “Allow customers to upload product review media” to allow your customers to upload pictures when they leave a review for the products.
After setting up, please remember click “Update” to save the setting.
C. Browse and manage status of product reviews
Step 1: Log in merchant admin panel, Click menu bar to enter: Products & Categories > > Product Reviews. You can browse review records in the page. Click the order number link of any record and you will go to order management page to get more detail.
Additionally, If you have turned on the "publish product review media" function in the product review > Media setting, you can view the comment images here, and you can click the images to zoom in.
Step 2: Click [publish / hidden] button on the right to hide or publish the customer comment on your store. Hidden comments will not be calculated in total rating and total number of reviews of your products. Also you can select multiple comments and hide/publish/delete them with bulk action.
4. How do your customers share their reviews?
Customers who meet the following conditions can publish a personal review of the products they purchased:
A. The customer is visiting your store with status of logged in
B. The customer's account currently has at least one order pending to be reviewed (that is, the current order status is "completed" and the customer has not yet submitted his/her review for the order)
Step 1: Customers will see a reminder of product review at [member center] or [personal order details] page:
Step 2: Click the [write a review] button to enter the review page.
click on the order no. you wanna review, lighten the stars to score each product in the order (required, minimum score is 1 star, full score is 5 stars), fill in the comments (optional), and finally click the [submit] button to publish review:
Note: Add-on products and gifts in the order will not appear on this review page for users to comment on.
Step 3: If you have turned on the "publish product review media" function in the product review > Media setting, customers are able to upload images(at most 9 images) at this step.
A. Hidden/Deleted reviews will not be calculated in total rating and total number of products
B.Add-on products and gifts do not support customer review
C. Customer name will be displayed anonymously in the storefront, but in merchant admin panel, you will still have access to the order and customer information.
D. Auto-hide setting will only apply on newly submitted reiviews. Status of existing reviews will not be altered by this setting.