How to View, Filter, and Export Orders?

The Orders page in the SHOPLINE Admin shows all online store and POS orders in one place. On this page, you can view the order list, change payment and delivery statuses, notify customers, and apply multiple filter conditions to narrow down specific orders. You can also use "Select all orders across pages" to export stock picking lists, order reports, or packing slips for a large number of orders at once.

In this article, you’ll find:

• How to view the order list
• How to view order details and change the payment/delivery status
• How to search and filter orders
• How to select all orders across pages and export in bulk

1. How to view the order list

Go to SHOPLINE Admin > [Order Management] > [Orders] to view all online store and POS orders.

Click the View Order Analysis button at the top right to view more detailed data about your orders.

Below is the "Order Overview" page.

i. Archived Orders

The Orders page only displays orders from the last 2 years. Orders earlier than 2 years will be moved to the "Archived Orders" page. To view archived orders, go to [Orders] and scroll down to the bottom. Then, click Archived Orders to enter the page.

*Notes:

• We recommend regularly exporting and saving order reports before orders are archived to avoid issues with large exports. Large exports of archived orders may take longer or time out. To avoid delays, please shorten the date range and export in batches.
• For more information about archived orders, please refer to Order History Auto-Archiving.

2. How to view order details and change the payment/delivery status

After a customer places an order, the default statuses are:

• Order status: Open
• Delivery status: Unfulfilled
• Payment status: Unpaid

Step 1. Update payment/delivery status

A. Change the payment status

How the payment status is updated depends on the payment option type:

• Non-integrated payment options (e.g., Bank Transfer / ATM): You can check the order in Admin and change the payment status for a single order or in batches. For example, after reconciliation, you can change the payment status of the order from "Unpaid" to "Paid."
• Integrated payment options: The system updates the payment status automatically.

*Note: If you are using an integrated payment option, the system will automatically update the payment status for an order. If you manually update the payment status of an order, the system will not update again. The status will remain the same as it will prioritize the changes you manually made.

B. Change the delivery status

You can check orders in the Admin and change the delivery status for a single order or in batches, for example, changing the delivery status from "Unfulfilled" to "Shipping." How the delivery status is updated depends on the logistics type:

• Integrated logistics: When the order’s logistics status is "Shippable", before the delivery status of an order turns "Shipped," you can manually change the delivery status from "Unfulfilled" to "Shipping" and vice versa. 
  • For integrated delivery options, statuses other than "Unfulfilled" and "Shipping" are updated by the logistics provider as per the actual delivery situation.
• Non-integrated logistics: You will need to manually update statuses that are not "Unfulfilled" and "Shipping".

Step 2. Notify your customers

Before confirming the payment or delivery status update, you can choose whether to send an email notification about the update to your customers.

Options to resend different order notifications

If you have enabled the "Custom Notification" feature, you can choose to send different order notifications when selecting "Resent Notification."

*Note: To enable the SMS feature, please contact the Merchant Success Team.

3. How to search and filter orders

You can find specific orders on the Orders page in 3 ways: add filters, enter keywords in the search bar, or click a preset order category. Each method is explained below.

i. Add Filter

Go to SHOPLINE Admin > [Order Management] > [Orders] > [More Filters] > [Add Filter]. In the drop-down menu, select options such as order status/payment status/payment method/delivery status/delivery method/label status/report status to filter orders that match. 

You can use multiple filters at once to search through orders. After you have selected a filter and a value, you can use the same process to add additional filters from the drop-down menu.

Available filters and options

• Order Status: Open; Confirmed; Completed; Cancelled
• Order Tag: has any of; is exactly; has none of
• Payment Status: Unpaid; Failed; Expired; Paid; Refunding; Refunded; Partially Refunded
• Payment method: Available filtering options vary depending on the merchant's settings.
• Delivery Status: Unfulfilled; Shipping; Shipped; Arrived; Collected; Returned; Returning
• Delivery Method: Available filtering options will vary depending on the merchant's settings.
• Shipping Label/ Report Export Status: Stock Picking List Not Exported; Stock Picking List Exported; Order Invoice Not Exported; Order Invoice Exported
  ("Shipping Label Status" is only available for merchants in Taiwan using 7-11 C2C / B2C; FamilyMart B2C and T-cat delivery)
• Order Type: Preorder; Non-preorder
• Product Details Edit Status: Edited; Non-edited
• Order Split Status: Parent order; Child order; General order (non-split) 
• Order from: Storefront Website; Admin Panel 
• Credit Revert Status: Reverted; Not Reverted

ii. Search by keywords

You can also enter the following search terms to filter through orders: 

• Keyword
• Multiple Orders
• Phone Number
• Custom Field
• SKU
• Social Name (SC)

Select a search type from the drop-down menu first, then enter what you want to search for.

Keyword Search

You can use Keyword Search to search orders by customer name, phone number, order number, email, shipping number, product name, etc.

Custom Fields Search

You can search through orders using custom filtering conditions:

• You can set up to 5 customer custom fields on the Customer Settings page.
• Date of birth, gender, and other basic customer information fields are not included.
• An order only needs to include one of the specified custom search fields to be included in the search results. 

*Notes:

• For more detailed information, please refer to Collect Customer's Data Details.
• Search results will only contain orders created after 1 Jan 2021.

Search using Latin alphabet/Roman numerals

• If you want to search for the keyword "SHOPLINE," the system will search for all orders containing the keyword "SHOPLINE." However, input such as "SH, SHOP, sho, shop, shopli," and so forth will also return results containing this keyword. 
• If there are alphanumerical characters before or after a search phrase, or if it's placed in the middle of a string, it won't be searchable. For example, a search that uses keywords like "SHOPLINE 123, 123 SHOPLINE, OPLIN, HOP" and so forth will not return results containing the term "SHOPLINE". 

*Note: Pieces of text with a space between them will be regarded as separate search keywords.

Search by SKU

You can search for and filter orders by SKU. The types of products that can be searched for using this filter condition include standard products, product variants, add-ons, free gifts, and products of product sets.

*Notes:

•  If searching using multiple SKUs at once, please separate each SKU using either a space or "". You can search using a maximum of 10 SKUs at once.
• Search results will only contain orders created after 1 Jun 2021.
• To learn more about SKUs, please refer to SKUs (stock keeping units).

When using SKUs to search, there are two filter conditions to choose from:

• Has any of: An order only has to have one product contained within the order to be returned in the search result. 

  Example:
  Order A contains "Product P1" (SKU: 123) and "Product 2" (SKU: 465)
  Order B contains "Product 1" (SKU: 123)
  Both orders A and B will be included in the results for an SKU-based search that uses the "Has any of" condition and the search terms "123" and "456".

• Is exactly: The SKUs of the products within an order must match the search terms exactly to appear in the results. 

  Example:
  Order A contains "Product 1" (SKU: 123) and "Product 2" (SKU: 465)
  Order B contains "Product 1" (SKU: 123)
  Only order A will be included in the results for an SKU-based search that uses the "Is exactly" condition and the search terms "123" and "456".

iii. Select default tabs

For "Regular Order Management" in the SHOPLINE Admin, there are three default category tabs: "Order is Open," "Unpaid," and "Unfulfilled."

*Note: If you have other features enabled, different fields may appear.

• To learn more about LINE SHOPPING, please refer to [For TWD Stores] LINE Shopping Partner Store Integration.
• For further details about customer cancellations, please refer to Cancel Order By Customer | Order Management.

If there are stores that have activated other integrated logistics services, they can also filter here to further categorize and view orders.

4. How to select all orders across pages

When faced with a large volume of requirements for order management, using the "Select all orders across pages" feature can assist you in exporting the data you need all at once, including Stock Picking List, Order Report, and Packing Slip.

i. Supported pages

*Note: The "Select all orders across pages" feature supports adding filters on the above three pages; however, it does not support search by keywords in the search bar.

Regular Order Management

• Order is Open (the orders being processed)
• Unpaid
• Unfulfilled (products being stocked up)

Logistics Order Management

• Non-executed
• Processing
• Shippable
• Awaiting Shipment

ii. Procedure

Step 1. Select all orders on the current page

Go to SHOPLINE Admin > [Order Management] > [Orders]. On any page that supports this feature, check the box next to "Order No." to select all orders on that page.

Step 2. Click "Select all orders across pages"

You will then see a blue reminder that says "24 order(s) are selected" and a button Select orders across pages. Click on this button to proceed.

Step 3. Confirm that all orders are selected

Once the highlighted area displays "All orders selected" and the Cancel selected XXX orders button appears, it indicates that orders across pages have all been selected.

*Note: Upon selecting all orders, please be aware that checking any individual order, clicking on other pages, adding filter criteria, or using search by keywords will result in this feature being disabled.

Step 4. Export data

Click on the “More Actions” drop-down menu and choose Export Stock Picking List, Export Order Report, or Export Packing Slip.

If you would like to learn more about the steps to export, please refer to Order Export.

iii. Limitations of selecting all orders across pages

When using the "Select all orders across pages" feature, the number of orders must not exceed the export limits as follows (the system will display a reminder):

• Order report: 120,000 orders
• Stock picking list: 10,000 orders
• Packing slip: 2,500 orders

When using the "Select all orders across pages" feature, the following operations are not supported (buttons unsupported will be automatically grayed out):

Bulk Actions

• Update status
• Delete
• Add tags
• Remove tags
• Void Invoice

Batch Execution

• Execute Shipment

• Print Labels

• Print Label (including all the options in the drop-down menu)
• Cancel Shipment
• Shipping Summary

More Actions

• Export Order Invoice

Read more

• Order Export
• Cancel Order By Customer | Order Management
• Order Status and Operations

Last updated: 11 November 2026