Connecting to Facebook Pages | Channel Integration

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SHOPLINE offers a powerful range of tools for use with Facebook, including integration with Facebook Live, Facebook CRM, order update notifications, and more. In order to start using these, you'll first need to connect your Facebook account and Facebook Pages to your store in SHOPLINE Admin.


Facebook-integrated features:


1. Steps for connecting your Facebook Page

*Note: To connect to a Facebook Page, you must first log in to your Facebook account. Please make sure you are an admin for the Facebook Page or Facebook Pages you want to connect to. If you are an editor/ moderator/ advertiser/ analyst for a Facebook Page (not an admin), you will not be able to complete the integration. 

i. Connect to the main Facebook Page

Step 1. In the SHOPLINE Admin, go to [Channel Integration] > [Facebook]. Click Start setting below the "Facebook Community Sales" section.

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Step 2. Log in to your Facebook account.

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Step 3. Select the Facebook Page you want to connect to. Then, click Confirm

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The Facebook Page is now connected.

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ii. Connect to multiple Facebook Pages

Step 1. Go to [Channel Integration] > [Facebook] and click Add a new FanPage.

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Step 2. Select the Facebook Page you want to connect to. Then, click Confirm.

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Your second Facebook Page is now connected.

*Note: If you'd like to connect to another Facebook Page, please repeat the steps above. You can connect to at most 10 Facebook Pages (including the main Facebook Page).

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2. Notes

A. If you cannot find your Page when trying to connect it in SHOPLINE Admin, please check and confirm the following:

1. Make sure you have been a Facebook Page's admin for over 7 days. If you have been a Facebook Page admin for less than 7 days, Facebook will not allow you to connect a Facebook Page to SHOPLINE.  

2. If you have been a Facebook Page admin for over 7 days, please log in to your Facebook account first. Click on your profile picture at the top-right of the window then go to [Settings & privacy] > [Settings] > [Business integrations], and then check the box next to "Messenger by SHOPLINE" and click Remove. After this, go back to SHOPLINE Admin and try connecting your page again.



B. If you are using Facebook Business Manager to manage permissions for your Facebook Page, in the settings, make sure that the "Manage Page" permission is turned on for your account in your Page's "People" settings. 

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C. Supports connecting to 1 Main Facebook Page and 9 other Pages.

The main Facebook page will be labeled as "Main page".

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If you disconnect the page or the connection has expired, the system will display which feature will be limited for use.

Disconnecting the page:

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Connection expired:

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