The QRedeem app allows customers to purchase products on your online store and receive a QR code via email. They can then visit your retail store and present the QR code to complete the redemption. This feature is suitable for scenarios such as exhibition tickets and course-based products.
⚠️ Before you start, please be reminded: To use QRedeem, please contact the Online Merchant Success Team and complete an application form to activate it.
This article will cover the following:
1. Redemption settings
Complete the application form provided by your online consultant and select the following feature settings. For more detailed settings, please contact your online consultant.
i. Custom email content
You can customize the store logo, header greeting, and footer contact information within the QR code email.
ii. QR code generation settings
Select the unit for generating QR codes (one option only):
- By "Order"
- By "Product"
Select when QR codes are generated (select between "Payment Status" or "Delivery Status"):
- When the "Payment Status" updates to "Paid", the system will email the customer.
- Customize the "Delivery Status" updates to "Shipping", "Shipped", or "Arrived", and the system will email the customer.
*Note:
- If you need to customize the QR code generation conditions, please notify your online consultant when installing the app.
- Once the QR code is generated, the order status will automatically update to "Confirmed", and the delivery status will update to "Arrived".
- After the QR code is redeemed, the order status will automatically update to "Completed", and the delivery status will update to "Collected".
iii. QR code expiry date
Only one option can be selected for the entire store.
- Fixed expiry date
- Expire after n days from QR code generation
iv. Redemption method
Only one option can be selected for the entire store.
- Staff login redemption (Requires individual permission setup for each staff member. Staff only need to log in once to process multiple redemptions for customers.)
- Store brand code (Set a unique redemption password. Staff do not need to log in, just enter the password to process customer redemptions.)
*Note: If you select the "store brand code" method, QR codes can only be generated by product.
v. Delivery method
Only one option can be selected for the entire store.
- Store Pick-up (You can assign multiple store locations under the same delivery method.)
- Custom (You cannot assign multiple stores under the same delivery method, but you can create multiple custom delivery options.)
2. Notes
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The installation process requires sender identity verification for the redemption email. A verification email will be sent from no-reply-aws@amazon.com with the subject line "Amazon Web Services – Email Address Verification Request in region Asia Pacific (Singapore)". Please click the link shown in the image below within 24 hours to complete the verification.
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Once QRedeem is set up, if you need to change the QR code generation method, expiry date, or delivery method, please ensure all existing QR codes have been redeemed. Otherwise, it may affect previously sent codes and make them unusable. To ensure a smooth customer experience, we strongly recommend running a full test after setup and confirming everything works correctly before officially enabling the feature.
- After generating a QR code, QRedeem will automatically add an "O2O" order tag in the SHOPLINE Admin. You can use this tag to filter QRedeem orders.
- QRedeem currently does not support product sets.
- When the QR code is set to generate by product, QRedeem does not support free gifts or add-on items. When the QR code is set to generate by order, free gifts and add-on items must share the same SKU as the main product to be successfully redeemed on the redemption page. If no SKU is set, the redemption will fail.
- QRedeem is an app designed specifically for online stores and differs from retail stores' POS systems:
- You can apply for QRedeem without a POS subscription.
- The product inventory for redemption is based on online store stock, not retail store inventory.
- The QR codes generated by QRedeem can be scanned using standard mobile phones, tablets, or computers. Please note that POS barcode scanners are not supported.
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