Shop Email Management – SHOPLINE Help Center

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Ｙou can manage your shop email notifications effectively by adding advanced settings in the SHOPLINE Admin.

Update/ Add advanced options for your shop email notification
Update login email
The "Store Owner" email in "Admin & Security Setting"

1. Update/ Add advanced options for your shop email notification

Step 1. Basic Settings

Go to [Settings] > [Basic Settings]. Click Advanced Settings.

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Step 2. Advanced Options

Once you have clicked Advanced Settings, enter the email addresses you need.

You can choose to enter different email address to receive Order, Order Comments Email and Message:

*Note: Aside from Reports Email, When any email address is left blank, emails will be automatically sent to the Store Owner's email address in [Settings] > [Permission & Security].

Order Email	You will be notified at this email address whenever a customer places an order.
Billing Emails	You will be notified at this email address whenever you receive billing emails related to online store operation, including system and SMS billing notifications. You can enter up to 10 email addresses, separated by commas.
Order Comments Email	You will be notified at this email address whenever a customer comments on an order.
Message Email	用You will be notified at this email address whenever a customer sends you a message on the storefront.
Inventory Out-of-Stock Notification Email	You will be notified at this email address whenever there is any out-of-stock product.
Reports Email	The logged-in email address of the admin. Exported reports are sent to this email address.
Invoice Email	You will receive notifications at this email address about invoices for subscription plans and related fees. You can enter up to 2 email addresses, separated by commas.

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Step 3. Update

Click the Update button in the bottom right corner to save your new email settings.

Step 1. My Profile

Log in to the account where you wish to change your email address. Go to [Hello, OOO] > [My Profile] in the top right corner.

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Step 2. Save

Enter the name and login email you would like to update > Click Save then you are all set!

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3. The "Store Owner" email

The "Store Owner" email in [Settings] > [Permission & Security] is the email you used when you registered this store with SHOPLINE. This login email is the master key of your store admin and has access to all features and pages in your admin panel.

*Notes:

The Store Owner's email holds the highest admin access. To change this email, please refer to 2. Update staff login email.
To set up a domain-specific email service, please refer to Setting Up a Business Email (Custom Domain).