Custom Domain Application

 

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A custom domain is included in Advanced and Premium Plan. Each domain is valid for 1 year. Please pay an attention to the details below in order to apply for the custom domain.

 

Step 1:

 

Please go to "Settings" > "Domain Settings" > Scroll down at the same page to view the "Domain Registry Information" form.

 

Step 2:

Please fill in the fields in "Domain Registry Information" Form to apply for the custom domain and click "I have read and agree to all terms of the Domain Registration Agreement".

*Please note the following

  • "Domain Owner Email" has to be correct and valid so that the domain owner can verify the domain after our team bought it.
  •  phone number has to follow the format as below.
    • E.g.+852.98765432
      +886.987654321
    • For Hong Kong users, you can put the postal code blank as 00000.
  • Make sure all the fields are correct before you save the settings.

 

Step 3:

Please scroll up at the same page to search for the domain name you would like to apply for, then select "Apply"

*Please note that the SHOPLINE team will apply for the URL you entered. If the URL you are requesting is different from the one you entered, please contact an online customer success associate to assist you!

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Once we have confirmed your payment, we will proceed the application for you. The process will takes 1-2 working days.

 

Step 4:

Please check your Domain Owner Email inbox in the next 2 days, the domain verification email will be sent to your inbox and the verification link will be expired in 15 days.

 

Open your email > Click the verification link

 

The verification email is shown below:

OpenSRS

Email Subject: VERIFICATION REQUIRED - Please verify your domain name(s) as soon as possible

The domain will not be activated until you have verified through the URL link inside the email.

After you have done verifying, your domain will be activated and linked to your online shop within 15-20 minutes.

*Please make sure the domain matches to the one you have requested.

 

 

Please read the verification email and click the link to verify the domain. Steps are shown below: 

 You will be directed to a new page to shown the verification details > Click "Verify Information".

 


Then, the verification process is done.

 

*Please be reminded that if you make any changes over the Last Name, First Name or the Domain Owner Email in the Registry Form, you will receive another verification email from support@shoplineapp.com, also please make sure to verify the changes within 15 days

 

GoDaddy

Email Subject: Action required for domain activation.

The domain will not be activated until you have verified through the URL link inside the email.

After you have done verifying, your domain will be activated and linked to your online shop within 15-20 minutes.

Then, the verification process is done.

*Please note that you will receive another email from the notify@shoplineapp.com login to the GoDaddy Domain Management Platform.

Email Subject: Your domain is now being set up

If you would like to edit the information of the domain, please use the login information provided by email to enter the platform update of GoDaddy.

Remark.

If you would like to apply a domain for .hk / .com.hk or .tw/.com.tw, please contact an online customer success associate to assist you!

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