Customer Checkout and Sign Up Flow

When customers reach checkout page, these are the layouts they would encounter:

Step 1: Shopping Cart Page Screen_Shot_2017-09-05_at_5.57.25_pm.png

 

Step 2: Fill Information PageScreen_Shot_2017-09-05_at_6.02.52_pm.png

 
Checkout flow for newly registered customers and customers who have created account before are not the same. In this article, we'll cover checkout flow of:

1. New Customer Sign Ups
2. Registered Members
 

1. New Customer Sign Ups 

Customers will see the following options at the bottom of checkout page:

  • Agree to Terms of Use and Return Policy
  • Create an account
  • Receive email updates and promotions

 Checkout_4.png

 

Step 1

If the customer chooses to create an account, they will receive a notification email to set up a new password.

Remarks: The default email to sign in is the email that the customer uses to place an order

Checkout_6.png

 

Step 2 

After clicking on the link in the email, customer will be led to this page to set a new password. Enter new password and click “Change my password!” to complete registration.Checkout_7.png


 
2. Registered Members

Step 1

If a customer has previously registered as member before and chooses to sign in when they place order, they could click "Login now".

Screen_Shot_2017-09-05_at_5.42.55_pm.png 

 

Step 2

The page is directed to log in page to key in credentials.

Checkout_9.png

 

Step 3 

After signing in, the customer will be taken back to the checkout page. They can choose to save phone number for future checkouts. 

 Checkout_11.png 

 

Step 4

Customers can also choose to save a new address and set the address as default for future checkouts.

Checkout_12.png

 

System will show previously saved phone number when customers sign in and place order again. Customers are able to add new phone number still.

Screen_Shot_2017-09-06_at_10.29.16_am.png

 

If customers have already set an address as default, no further input of information is required. Meanwhile, customers can still add new address for future checkouts.Screen_Shot_2017-09-06_at_10.29.21_am.png

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