Purchase Limit Campaign

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SHOPLINE's Purchase Limit Campaign feature lets merchants set a limit to the quantity of a product (or products) a customer can buy over a fixed period of time. This can be useful for setting up pop-up events or limited-time offers.

For example: If a customer purchases two of a selected product and a merchant has set up a Purchase Limit Campaign to prevent them from buying more than three over a set period of time, then the customer will only be able to buy one more of that item on their next purchase. 

This article will cover the following: 

1. Steps to set up 

Step 1. Check your plan 

In the upper right corner of SHOPLINE Admin, go to ["Hello, OOO"] > ["My Subscription & Billing"] to view your store's plans and modules.

  • Under the Paid Subscription, there are Plans and Modules. Please check if your store has the e-Commerce or Social Commerce module. If you have this module, the feature will be directly enabled. If you have one of these plans, please skip to Step 2: How to create a Purchase Limit Campaign 
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  • If you are using the Basic, Advanced, Premium, O2O, Enterprise, or Cross Border plan (as shown below). Please confirm whether your store is using the "Cross Border/O2O/Enterprise" plan.

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    If you have a suitable plan, in SHOPLINE Admin go to [Apps] > [Apps Store] and install "Purchase Limit Campaign". 

 

2. Create a Purchase Limit Campaign in Admin

Step 1

In SHOPLINE Admin, go to [Promotions & Reward] > [Purchase Limit Campaign], then click Add

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Step 2

Enter the name of the campaign. (This is for internal use and will not appear at your storefront.) 

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Step 3

Set the start/end time for the campaign. You can set this to the nearest hour. You will not be able to change the start time of a campaign once it has started.  

*Please note:

  • If you want to end a Purchase Limit Campaign immediately, you need to either delete the event or set a purchase limit that exceeds product inventory. 
  • If the Valid Period has already ended, you will not be able to extend it and will need to create a new campaign. 

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Step 4

After setting the purchase limit amount for the products in the campaign, click on Select Products.

  1. Setup all to ___: This purchase limit will be applied to all products in a campaign. 
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  2. Setup by product: This allows you to set a different purchase limit for each individual product.
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Step 5

Select the products you want to include in your campaign. Either check Select all in this page at the top right of the window, or select products individually.

*Please note: You can select a maximum of 500 products. 

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3. View from storefront

Customers will not be able to exceed the purchase limit on your storefront checkout page, as well as on their purchase record.

Please note: Canceled/deleted orders and Subscription Products are not included in a customer's purchase record. 

  • If a customer has logged in to your store as a member: 
    • If they have already exceeded a purchase limit, a reminder will appear on the cart page informing them that they cannot complete the purchase. 
    • If the cart total for their current purchase takes them over the purchase limit, a reminder will appear on the checkout page informing them that they cannot complete the purchase. 

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  • If a customer is not logged in: The system will check the phone number/email used to see if the customer has exceeded the purchase limit. fix4.png

 

4. Notes 

  • Once a campaign has started, it is not possible to change the start time or the products included in the campaign. 
  • If multiple Purchase Limit Campaigns include the same product(s), then the start and end times for these campaigns cannot overlap. 
  • The following actions are not supported for this feature: Publish/unpublish, usage reports, bulk action deleting of campaigns (campaigns must be deleted individually), index page search function.
  • Products included in manually created orders from the sources below are not restricted by a purchase limit. However, if a customer's manually created order exceeds a purchase limit, then the customer will not be able to make any further purchases of that product via orders placed on your online store. 

    • Social Commerce manual order
    • Message Center manual order
    • Retail Store POS manual order
    • SHOPLINE Admin EC store manual order
    • SHOPLINE Admin EC edited order details
    • Open API manual order

 

 

 

 

 

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