Purchase Limit Campaign

SHOPLINE's Purchase Limit Campaign feature lets merchants set a limit to the quantity of a product (or products) a customer can buy over a fixed period of time. This can be useful for setting up pop-up events or limited-time offers.

For example: If a customer purchases two of a selected product and a merchant has set up a Purchase Limit Campaign to prevent them from buying more than three over a set period of time, then the customer will only be able to buy one more of that item on their next purchase. 

This article will cover the following: 

• Create a Purchase Limit Campaign in Admin
• View from storefront
• Notes

1. Create a Purchase Limit Campaign in Admin

Step 1

In SHOPLINE Admin, go to [Promotions & Reward] > [Purchase Limit Campaign], then click Add. 

Step 2

Enter the name of the campaign. (This is for internal use and will not appear at your storefront.) 

Step 3

Set the start/end time for the campaign. You can set this to the nearest hour. You will not be able to change the start time of a campaign once it has started.

*Notes:

• If you want to end a Purchase Limit Campaign immediately, you need to either delete the event or set a purchase limit that exceeds product inventory. 
• If the Valid Period has already ended, you will not be able to extend it and will need to create a new campaign. 

Step 4

After setting the purchase limit amount for the products in the campaign, click on Select Products.

1. Setup all to ___: This purchase limit will be applied to all products in a campaign. 
   
2. Setup by product: This allows you to set a different purchase limit for each individual product.
   

Step 5

Either check the box for Select all in this page at the top right of the window, or select products individually.
[Coming Soon] Select product sets for the Purchase Limit Campaign.

*Note: You can select a maximum of 500 products.

2. View from storefront

Customers will not be able to exceed the purchase limit on your storefront checkout page, as well as on their purchase record.

*Note: Cancelled/deleted orders and Subscription Products are not included in a customer's purchase record.

• If a customer has logged in to your store as a member
  • If they have already exceeded a purchase limit, a reminder will appear on the cart page informing them that they cannot complete the purchase. 
  • If the cart total for their current purchase takes them over the purchase limit, a reminder will appear on the checkout page informing them that they cannot complete the purchase. 

• If a customer is not logged in

  The system checks if the product purchase limit has been exceeded based on the email or mobile number provided

3. Notes 

• Once a campaign has started, it is not possible to change the start time or the products included in the campaign. 
• If multiple Purchase Limit Campaigns include the same product(s), then the start and end times for these campaigns cannot overlap. 
• The following actions are not supported for this feature: Publish/unpublish, usage reports, bulk action deleting of campaigns (campaigns must be deleted individually), and index page search function.
• Products included in manually created orders from the sources listed below are not subject to a purchase limit. However, if a customer's manually created order exceeds a purchase limit, then the customer will not be able to make any further purchases of that product via orders placed on your online store. 
  • Social Commerce manual order
  • Message Center manual order
  • Retail Store POS manual order
  • SHOPLINE Admin EC store manual order
  • SHOPLINE Admin EC edited order details
  • Open API manual order

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