After signing up as a member and setting up the password, customers can view their member profile, orders, store credits, etc. in the online store.
This article will introduce the sections of the member center page:
- Go to the member's account
- Profile page
- Member Points
- Store Credits (for merchants using Premium plan)
- Coupons
- Messages
- Orders
- Wishlist
1. Go to the member's account
The web page view depends on the selected theme template. Customers can find a "person" icon or a "Sign in" button at the storefront. Click the icon to log in or access the "My Account" page.
i. New page builder theme templates
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Kingsman
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Varm
ii. Store theme template
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Sangria
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Bianco
2. Profile page
Customers can view the 4 sections below:
i. Member reminder and reward
-
Member reminder:
You can enable the "Customers can view membership upgrade and extend reminder" feature in the Admin. Customers will see the membership expiry date, membership offer, condition to upgrade the membership and extension condition. Customers can click View All Membership for more information.
*Note: If the "Customers can view membership upgrade and extend reminder" feature is not enabled, customers can still click View All Membership for more information.
-
Member profile completion reward:
You can enable the feature for "Member Profile Completion Reward" in the admin. Once enabled, the member profile page will hint to the customers to complete their member profile and subscribe to promotion notifications to earn the respective rewards.
-
Member referral campaign:
You can create a member referral campaign in the Admin. After it's published, the customer's referral link and the rewards will show on the profile page.
For more details, please refer to Membership Upgrade and Membership Renewal Reminders, Member Profile Completion Reward, and Member Referral Campaign.
ii. Member profile
Customers can manage their personal information on this page, including name, email address, mobile number, gender, birthday, password, and third-party account.
iii. Subscription
Displays the subscription status of each channel (email、SMS、WhatsApp、Facebook、LINE) for receiving "Promotion Notification" and "Order Notification".
For more information, please refer to Edit Customer Information in Admin.
Due to updates in Facebook Policies, the subscription to Facebook notifications
is different from other channels. Please refer to the following steps:
*Note: For other channels ⭢ click "Subscribe" and login to the account to subscribe.
1. Customers click the "Subscribe" button next to Facebook and a subscription
notification pop-up will appear.
Then, click Subscribe now.
2. Complete the following steps depending on the previous interaction:
- If customers are logged into Messenger: Click Subscribe Now and the Messenger
conversation with the store will open in a new tab.
- If customers are not logged into Messenger: Click Subscribe Now and customers
will be directed to the Messenger login page.
Once customers open the conversation in Messenger:
- If customers have not messaged the Page before: They will need to click the
"Get Started" button.
- If customers have previously messaged the Page: The conversation with the Page
will appear, and no additional button click is needed.
3. Upon completion, close Messenger and return to the page.
The button will be automatically updated to "Subscribed" and a
"Subscribed successfully" notification will appear.
iv. Delivery and payment info
Customers can set up mobile number, address, and credit card information.
*Note: After completing the edits in the member center, customers need to click Save Changes in the bottom right corner to apply the changes.
3. Member Points
On this page, members can view the store credit details in their accounts, including the point balance, date, point change reason (click the order number to jump to the order details page), point movement, and expiry date.
*Note: Members can view the assignment and deduction of member points by the merchant in the store Admin. As the relevant information cannot be edited, restored, or deleted, please take care of making the changes.
4. Store Credits (for merchants using the Premium plan)
On this page, members can view the store credit details in their accounts, including the credit balance, date, credit change reason (click the order number to jump to the order details page), credit movement, and expiry date.
*Note: Members can view the assignment and deduction of store credits by the merchant in the store Admin. As the relevant information cannot be edited, restored, or deleted, please take care of making the changes.
5. Coupons
The page is divided into three tabs: Coming Soon, Valid and Invalid. Customers can view all coupons, discount codes and usage restrictions.
6. Messages
Customers can contact you via message on this page, and the message will be sent to the Message Center in the store Admin. Besides showing in the Message Center, the message records between you and the customer will also be displayed on this page. A backup will be sent to the member's email.
To learn more about the Message Center, please refer to Message Center and Message Center Interface (New).
*Note: This page serves the same as the "message" icon / Contact Us in the online store.
7. Orders
In the Order tab, customers can view the orders they have placed, and click View to check the order details.
8. Wishlist
Customers can view the list of products that have been added to their wishlist, which includes the product image and the price. There is an ADD TO CART / BUY NOW button so that customers can add products to the shopping cart and checkout at any time.
*Note: If the stock of the product in the customer's wishlist reaches 0, when the customer clicks the ADD TO CART / BUY NOW button, the system will display an "In Stock Notification On" prompt. A notification will be sent to the customer when the product is back in stock.
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