After signing up as a member and setting up the password, customers can view their member profile, orders, store credits, etc. in the online store.
This article will introduce the sections of the member center page:
- Go to the member's account
- Profile page
- Member Points
- Store Credits (for merchants using Premium plan)
1. Go to the member's account
The webpage view depends on the selected theme template. Customers can find a "person" icon or "Account" at the storefront. Click the icon to log in or access the "My Account" page.
A. New page builder theme templates
B. Store theme template
2. Profile page
Customers can manage their personal information on this page, including verifying email/ mobile number, setting a new password, adding a credit card number, etc.
If the membership upgrade reminder feature is not enabled, customers will not be able to view the Membership Expiry Date, Membership Offer, Condition to upgrade the membership and Extension Condition.
To learn more about membership reminders, please refer to Membership Upgrade and Membership Renewal Reminders.
3. Member Points
On this page, members can view the store credit details in their accounts, including the point balance, date, point change reason (click the order number to jump to the order details page), point movement, and expiry date.
*Note: Members can view the assignment and deduction of member points by the merchant in the store Admin. As the relevant information cannot be edited, restored, or deleted, please take care of the making the changes.
4. Store Credits (for merchants using the Premium plan)
On this page, members can view the store credit details in their accounts, including the credit balance, date, credit change reason (click the order number to jump to the order details page), credit movement, and expiry date.
*Note: Members can view the assignment and deduction of store credits by the merchant in the store Admin. As the relevant information cannot be edited, restored, or deleted, please take care of making the changes.
The page is divided into three tabs: Coming Soon, Valid and Invalid. Customers can view all coupons, discount codes and usage restrictions.
Customers can contact you via message on this page, and the message will be sent to the Message Center in the store Admin. Besides showing in the Message Center, the message records between you and the customer will also be displayed on this page. A backup will be sent to the member's email.
*Note: This page serves the same as the "message" icon / Contact Us in the online store.
In the Order tab, customers can view the orders they have placed, and click View to check the order details.
Customers can view the list of products that have been added to their wishlist, which includes the product image and the price. There is an ADD TO CART / BUY NOW button so that customers can add products to the shopping cart and checkout at any time.
*Note: If the stock of the product in the customer's wishlist reaches 0, when the customer clicks the ADD TO CART / BUY NOW button, the system will display an "In Stock Notification On" prompt. A notification will be sent to the customer when the product is back in stock.