*This feature is supported in the yearly plan only
A domain name locates an organization or other entity on the Internet. For example, shopline.hk or shopline.tw. Setting up an online store on SHOPLINE, merchants can choose one of the following options to set their online store's domain/address.
1. Introduction to domain
Simply put, the domain is what people call the URL. The address of your online store in the online world, and customers can enter your store through this URL to browse.
A URL is composed of a combination of alphabets and numbers. To ensure the uniqueness of each URL, the URL of each website is unique and cannot be repeated.
At present, domains are organized and managed by ICANN (Internet Name and Number Address Assignment Agency) which is responsible for managing the distribution of domain names and IP addresses. When you purchase a domain, you will need to fill in the domain registration information to facilitate ICANN to proceed with the registration. ICANN will conduct random identification check-ups.
2. Basic shop address
After setting up an account on SHOPLINE, your store will receive a set of preset free basic shop addresses which ends with "shoplineapp.com".
To check your free shop address, go to the Admin Panel > [Settings] > [Domain Settings] > "Basic Shop Address (free)".
3. Custom domain settings
Merchants using Advanced/Premium Plans can create a custom domain. Having a custom shop domain is like having an identity to show the uniqueness of the shop. It will so give customers a positive impression that the shop has a scale of credibility.
When creating a unique URL, please use terms related to the brand or store, so that customers can quickly make the connection between your URL and your business.
Case 1. I already own a unique URL and wish to link the URL to the store created on SHOPLINE (POS plan not supported)
If merchants have an existing domain and that they wish to connect with the online store created through SHOPLINE, they can add the following two records:
Note: Please do not use the free shop address to replace domains5.shoplineapp.com
After you have finished the above settings, please contact the online Merchant Success Team through the online chat tool at the bottom right corner of the Admin. We will assist you to complete the follow-ups. Here are some reference guides (some are only available in Chinese) on how to link the domain on some common platforms:
Case 2. I do not own a URL, and I wish to own one custom domain (for Basic/Advanced/Premium Plans)
After subscribing to Basic/Advanced/Premium Plans, we provide every Admin backend a chance to apply for a unique URL through SHOPLINE. (A free offer is given to Advanced/Premium Plan merchants. Merchants using the Basic Plan can use their own domain, purchase a domain on their own or pay to register one. Please contact your online consultant to know more about the cost and details.)
The unique URL applied through SHOPLINE is in ".com/.net/.co/.me/.tw/.com.tw" hosted by GoDaddy or OpenSRS. ".hk/.com.hk" is hosted by the domain provider Hosting Speed. ".com.my" is hosted by Shinjiru.
For more details on domain application: Custom Domain Application
- If the Merchant applies for a unique domain with SHOPLINE during the trial period, the system will not process the application until 1-2 working days after the Merchant has upgraded to a (Basic/Advanced/Premium) subscription plan.
- If the merchant has input an incorrect custom domain, please inform SHOPLINE Online Merchant Success Team (by clicking the button at the bottom right corner on the Panel dashboard) immediately. In cases when the domain has been applied for, the merchant would be responsible for any service charge incurred for the change of custom domain. To change the custom domain would cost at least HK$500/NT$2000.