When your POS app data reaches the limit or experiences lagging, freezing, or crashing, please contact the Online Merchant Success Team in advance and follow the instructions to reset the database to prevent data loss.
In this article you'll find:
1. Steps to reset the POS app database
Step 1
In the POS app, go to [Setting] > [Database] and tap Data Reset.
Order and transaction reset reminder
*Note: This feature is only available for merchants using iOS v1.42.0 or above.
Too much order data in the storage might affect POS app performance. The system will remind you of the data storage limit and suggest you reset your order and transaction data. Tap Reset Now and you will be directed to the "Database" tab.
[Coming Soon] Order and transaction reset reminder (New version)
*Note: This feature is only available for merchants using iOS v1.42.0 or above.
Too much order data in the storage might affect the POS app performance. If the "Order Data and Transaction Data" toggle for "Optimize Data Storage" is not enabled, the system will notify you that the storage limit has been reached and suggest enabling this feature.
*Notes:
- The system detects order data in both online and offline modes. A notification will appear when you:
- Restart the POS app or return to the "Checkout" tab.
- Enter "Settings" from the left menu (defaulting to the "Invoice and Receipt" tab), or tap the "Database" tab.
Tap Settings and you will be redirected to the "Database" tab.
Tap Enable to turn on the "Order Data and Transaction Data" toggle.
Step 2
⚠️ Please contact the Online Merchant Success Team in advance to identify the issue. Then, tap the Reset button next to the data you want to reset.
1. Reset all data
When you reset all data, the system will clean and resync all stored data after ensuring all data are synced to the latest. Tap Reset, and tap OK. You will be logged out when the reset is completed. Please make sure you have the admin login account before resetting all data.
If you have a large database, resetting all data might take a while. Please wait patiently.
When the reset is completed, you will be redirected to the login page.
2. Reset product data
When you reset the product data, the system will clean and resync all product data after ensuring all data are synced to the latest. Tap Reset, and tap OK.
If you have a large database, resetting the product data might take a while. Please wait patiently.
A "Reset successfully" reminder will pop up once completed.
3. Reset order and transaction data
When you reset the order and transaction data, the system will clean and resync data within a specific time range after ensuring all data are synced to the latest. Tap Reset, and tap OK.
Choose the time range you want to resync. You can choose to resync data in the last 3 months, 6 months, or all data. Tap Done to complete.
If you have a large database, resetting the order and transaction data might take a while. Please wait patiently.
A "Reset successfully" reminder will pop up once completed.
4. Reset customer data
*Note: This feature only supports the POS app updated to iOS v.1.64.0 or later versions.
When you reset the customer data, the system will ensure all data are synced to the latest, then clean and reload data for the past months. Tap Reset, and tap OK.
If you have a large database, resetting the product data might take a while. Please wait patiently.
2. POS app Optimize Data Storage
If you have a large transaction data volume in your device, you can enable the "Optimize Data Storage" feature to automatically clean up old data and sustain optimal storage space for the performance of the app system.
*Note: This feature is only available for merchants using iOS v1.49.0 or above. The Android version is currently not supported.
Step 1
In the POS app, go to [Setting] > [Database] and tap Optimize Data Storage.
Step 2
Switch on the toggles for the data types you wish to clean up.
*Note: The cleared data can still be accessed when your device is connected to the internet, while it cannot be accessed offline.
Data cleanup conditions: inventory count/ purchase order/ inventory transfer
If "Optimize Data Storage" is enabled for "inventory count/ purchase order/ inventory transfer", the data will only be cleaned up if it meets the following conditions:
- Update time: Not updated for more than 3 months.
- Upload status: Successfully uploaded.
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Operation status: No further operations can be performed (meet one of the following):
- The inventory count result is "Adjusted" or "Matched".
- The purchase order status is "In storage" or "Cancelled".
- The inventory transfer status is "Partially in storage", "In storage" or "Cancelled".
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Active page: Not on the "Inventory count", "Purchase order" or "Inventory transfer" pages.
- Even with "Optimize Data Storage" enabled, data will not be cleaned up if you are currently on the inventory count/ purchase order/ inventory transfer pages.
*Note: You can still view cleared data on the POS app via "Search". Data in the POS Admin will not be deleted.
3. Notes
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For merchants who have more than one store, when you reset all data or order and transaction data, the system will clean the data in all your stores first, and resync the data of the store you're currently logged into. It will resync the data of your other store once you log into the store account.
- For example, you have Store A and Store B and are currently logged into Store A. When you reset all data, the system will only resync Store A data. The system will resync Store B data when you switch from Store A to Store B.
- If your store data is not synced to the latest when resetting, the system will terminate the process to prevent data loss. Please sync your data to the latest before resetting.
- Please maintain a stable network connection, or the reset might fail.
Read more
- How to Contact Online Consultant on POS app
- Managing POS Admin Access | POS Admin
- Register Shift and Daily Closing | POS App
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