Database Reset|POS App

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When your POS app data reaches the limit or experiences lagging, freezing, or crashing, please contact the Online Merchant Success Team in advance and follow the instructions to reset the database to prevent data loss.

In this article you'll find:

 

1. Steps to reset the POS app database

Step 1

In the POS app, go to [Setting] > [Database].EN_1-1-1_database_reset.PNG

Order and transaction reset reminder

*Note: This feature is only available for merchants using iOS v1.42.0 or above.

Too much order data in the storage might affect POS app performance. The system will remind you of the data storage limit and suggest you reset your order and transaction data. Tap Reset Now and you will be directed to the "Database" tab.

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Step 2

⚠️ Please contact the Online Merchant Success Team in advance to identify the issue. Then, tap the Reset button next to the data you want to reset. New

1. Reset all data

When you reset all data, the system will clean and resync all stored data after ensuring all data are synced to the latest. Tap Reset, and tap OKYou will be logged out when the reset was done. Please make sure you have the admin login account before resetting all data.New

If you have a large database, resetting all data might take a while. Please wait patiently. New

When the reset is completed, you will be redirected to the login page.EN_1-2-1-3_database_reset.PNG

2. Reset product data

When you reset the product data, the system will clean and resync all product data after ensuring all data are synced to the latest. Tap Reset, and tap OK.New

If you have a large database, resetting the product data might take a while. Please wait patiently. New

A "Reset successfully" reminder will pop up once completed. New


3. Reset order and transaction data

When you reset the order and transaction data, the system will clean and resync data within a specific time range after ensuring all data are synced to the latest. Tap Reset, and tap OK.New

Choose the time range you want to resync. You can choose to resync data in the last 3 months, 6 months, or all data. Tap Done to complete.New

If you have a large database, resetting the order and transaction data might take a while. Please wait patiently.New

A "Reset successfully" reminder will pop up once completed.New

 

4. [Coming Soon] Reset customer data

*Note: This feature only supports the POS app updated to iOS v.1.64.0 or later versions.

When you reset the customer data, the system will ensure all data are synced to the latest, then clean and reload data for the past months. Tap Reset, and tap OK.

 

If you have a large database, resetting the product data might take a while. Please wait patiently.

 

5. Optimize Data Storage

This feature is only available for merchants using iOS v1.49.0 or above. The Andriod version is currently not supported.

If you have a large transaction data volume in your device, you can enable the "Optimize Data Storage" feature to automatically clean up old data and sustain optimal storage space for the performance of the app system.

Switch on the "Optimize Data Storage" toggle. The POS app will then clean old data timely to improve system performance.

*Note: The cleared data can still be accessed when your device is connected to the internet, while it cannot be accessed offline.EN

 

2. Notes

  • For merchants who have more than one store, when you reset all data or order and transaction data, the system will clean the data in all your stores first, and resync the data of the store you're currently logged into. It will resync the data of your other store once you log into the store account.
    • For example, you have Store A and Store B and are currently logged into Store A. When you reset all data, the system will only resync Store A data. The system will resync Store B data when you switch from Store A to Store B.
  • If your store data is not synced to the latest when resetting, the system will terminate the process to prevent data loss. Please sync your data to the latest before resetting.EN_2-1_database_reset.PNG.PNG

  • Please maintain a stable network connection, or the reset might fail.EN_2-2_database_reset.PNG

 

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