SHOPLINE's Smart OMO is the ultimate solution to integrate online shopping and offline service. It breaks the limit between devices, provides customers with a more integrated shopping experience, and allows merchants to capture clear information about customers, all of which benefit from the arrangement of push notifications, promotions, and campaigns.
This article will cover the following:
1. View Coupons
Step 1
To view coupons, scroll down to the end of the Member Profile page and refer to the "Coupon" section below the "Recent Spending Record." For more information on Member Profile, please refer to this article.
Only published coupons that meet the target group criteria will appear in the member profile. The two types of coupons are as follows:
- Unclaimed coupons that have not been fully claimed in the Coupon Center
For more detailed information on the Coupon Center, please refer to Show Coupons in Coupon Center. - Claimed coupons that have not been used
*Note: From left to right, the coupon arrangement will be: Retail store > Retail store / Online store > Online store. The same type of coupons will be arranged from oldest to latest according to the promotion time.
Step 2
Tap on the coupon to show Coupon Details (e.g., Promotion Name, Valid Period, Available Channel, etc.)
If the coupon is limited to selected products, it will display a link to the selected product list. Tap on View Product List, and a pop-up notification of "About to leave Smart OMO" will appear. Tap OK, and you will be directed to the selected product list on the storefront. You have to return to Smart OMO on your own to continue the operation.
2. Claim a Coupon
A. Tap to claim
To help customers claim a coupon, tap on the Claim button on the right side of the unclaimed coupon. The claimed coupon will turn with one of the following three:
*Note: Once a coupon is claimed, please note that its available channel might be "Specific retail store". You can remind your customer to use it in the said specific retail store(s) to prevent potential customer complaints.
- Use: Claimed successfully.
- Not started yet: Claimed successfully, but the promotion has yet to start.
- Online store only: Ongoing promotion but limited to online store use and is not applicable in the Smart OMO app. *Note: You can remind customers to use the coupon on the online store by providing product recommendation links to customers. For more information on how to use recommended products, please refer to this article.
B. Available channels
At the bottom of each coupon shows its available channels. The four possibles channels are as follows:
- Retail store: Available for all retail stores, but NOT available for your online store.
- Online store: Available for your online store, but NOT available for all retail stores.
- Retail store, Online store: Available for your online store and all retail stores.
- Specific retail store: Available for the retail store(s) you select when setting the coupon. For more details, please refer to this article.
If the coupon is only available for specific retail stores, you can tap on the coupon to view the stores at which it is available.
3. Use a Coupon
Once you tap on the Use button, the system will notify "Once the coupon has been used, it cannot be restored." Tap OK and it will display the coupon code and barcode. During checkout, store staff can scan the barcode to apply or record the coupon (Depending on merchants' non-SHOPLINE POS setting).
- Free gift promotion for retail store
Free gift promotions for retail stores will also display in the coupon section. Tap Use to use the promotion.
Since inventory will not be deducted when you use Smart OMO, please make sure the inventory is sufficient before offering the free gift promotion. Then, remember to deduct the inventory manually. You can check the usage record of the promotion in the store Admin.
*Note:
- If you are using both Smart OMO and SHOPLINE POS app, it is highly recommended that you use the free gift promotion on your POS App so that you can use the promotion while deducting the inventory at the same time.
- If you only use Smart OMO instead of the SHOPLINE POS app, you have to deduct the inventory on the POS system of other inventory systems you're using.
4. Notes
- During checkout, only coupons that are applicable to retail stores will be available to use with the Smart OMO app.
- We do not support using the coupon in the POS app and Smart OMO app at the same time. After using the coupon on the Smart OMO, merchants will not be able to use the coupon again on the POS app.
Read more
- Installation & Related Settings | Smart OMO
- Member Profile | Smart OMO
- Member Search & Registration | Smart OMO
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